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Remote Chat Support Assistant Jobs in Columbus, GA

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Remote Chat Support Assistant information

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How much do remote chat support assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote chat support assistant in Columbus, GA is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.27 per hour, depending on experience, location, and employer.

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the most commonly searched types of Remote Chat Support jobs in Columbus, GA?

The most popular types of Remote Chat Support jobs in Columbus, GA are:

What are popular job titles related to Remote Chat Support Assistant jobs in Columbus, GA?

For Remote Chat Support Assistant jobs in Columbus, GA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support Assistant jobs in Columbus, GA look for?

The top searched job categories for Remote Chat Support Assistant jobs in Columbus, GA are:

What cities near Columbus, GA are hiring for Remote Chat Support Assistant jobs?

Cities near Columbus, GA with the most Remote Chat Support Assistant job openings:

Remote Licensed Professional Counselor (LPC) - Full-Time Opportunity

Omni Healing Care Center

Columbus, GA • Remote

$52K - $71K/yr

Full-time

Posted 10 days ago


Job description

Position Overview

We are seeking a dedicated and compassionate Licensed Professional Counselor (LPC) for a full-time remote position at Omni Healing Care Center. This pivotal role requires a commitment to therapeutic excellence, as the counselor will provide in-depth mental health support to diverse clients while operating within a flexible, remote work environment. The ideal candidate will possess a passion for fostering positive mental health change and making a meaningful impact in the lives of individuals.

About the Organization

Omni Healing Care Center is a forward-thinking mental health organization based in Columbus, Georgia, focusing on providing comprehensive outpatient care for our clients. Our mission centers around delivering personalized therapeutic support and promoting mental wellness using evidence-based practices. We are proud to maintain a culture of empathy, understanding, and professional growth, ensuring that our counselors are equipped to provide the highest quality of care.

Work Environment

As a fully remote organization, we empower our counselors to work from the comfort of their own homes or chosen environments, providing flexibility in a professional setting. Our innovative Counselor Portal allows you to manage your schedules, client bookings, and delivery of counseling services efficiently on an all-in-one platform. Enjoy the freedom to tailor your work hours to fit your lifestyle while playing a crucial role in enhancing the mental well-being of our clients.

Key Responsibilities
  • Conduct ethical and compassionate individual therapy sessions via secure video chat platforms, prioritizing client confidentiality and comfort.

  • Utilize evidence-based, solution-focused treatment modalities to develop personalized treatment plans reflecting each client's unique needs and goals.

  • Facilitate discussions to help clients gain insights into their experiences, feelings, and interpersonal relationships, fostering healthier perspectives.

  • Continuously assess client progress throughout the treatment journey, adapting plans as necessary to support positive outcomes and healthy coping mechanisms.

  • Collaborate with interdisciplinary teams when necessary, participating in team meetings to discuss client progress and treatment strategies.

Patient Population / Client Focus

The LPC will work with a varied client population, including individuals dealing with anxiety, depression, trauma, and life transitions. Our practice values inclusivity and diversity, allowing you to connect meaningfully with clients from different backgrounds and age groups. We aim to create a safe space where clients feel empowered to explore their thoughts and experiences.

Qualifications
  • Master’s degree in Counseling, Psychology, or a related field.

  • Active and unrestricted licensure as a Professional Counselor (LPC) in the state of Georgia.

  • Ability to practice independently without supervision, ensuring adherence to ethical and legal standards.

  • Strong interpersonal skills, coupled with a compassionate and empathetic disposition towards clients.

  • Proficiency in using digital tools and platforms related to therapy and counseling.

Preferred Experience
  • Previous experience in an outpatient setting, particularly in teletherapy.

  • Familiarity with various counseling theories and modalities.

  • Experience working with clients of diverse cultural backgrounds and needs.

Compensation and Benefits

The salary range for this position is USD 90,000 to 100,000 yearly, depending on experience and hours worked. Additional benefits include a sign-on bonus, personalized caseloads matching your specialties, and the capability to work fully remotely. Full-time counselors are offered a monthly healthcare stipend and weekly direct deposit to streamline your financial management.

Career Growth Opportunities

At Omni Healing Care Center, we believe in fostering your professional development. Counselors will have access to ongoing training and workshops designed to enhance your skills and expand your therapeutic toolbox. With opportunities for advancement into supervisory or specialized roles within our organization, your career path can be as dynamic as your aspirations.

Why Join Our Team

Joining Omni Healing Care Center means becoming part of a supportive community that prioritizes your well-being and professional growth. We value the mental health of our employees just as much as that of our clients, and we strive to provide a balanced work-life environment. If you are ready to make a significant impact on the lives of those seeking help, we invite you to bring your skills and passion for counseling to our team.

Application Information

If you are ready to embark on a fulfilling journey in mental health counseling, we encourage you to apply now. Please submit your resume, highlighting your experience and licensure details, along with a cover letter outlining your commitment to mental health advocacy and your therapeutic approach. We look forward to welcoming you to our team!