POSITION SUMMARY:
Seasoned expert in end-to-end responsibility to efficiently manage online data collection projects for multiple accounts and maintaining/growing positive relationship with internal teams, clients, and vendors.
A Sago Senior Project Manager is an expert in customer success and highly productive member of the team, managing high volumes and complex projects, providing support to junior members of the team, and always seeking deeper expertise and areas for improvement.
KEY JOB RESPONSIBILITIES:
ยท Execute flawlessly multiple high complexity research projects independently at different phases from sale to delivery
ยท Be the point of contact for clients, internal teams and vendors
ยท Review project specs and research design for fielding and data collection
ยท Continuously monitor project elements, anticipate/identify potential problems and manage to resolution.
ยท Manage external vendors and partners to meet project timeline and budget qualifications
ยท Communicate with clients and internal teams throughout the project cycle to provide project updates, recommendations, and liaise with senior staff on any issues
ยท Work within Sago systems effectively throughout life cycle of project
ยท Work collaboratively with clients to provide timely update on progress of project.
ยท Deploy sample, coordinate with vendors, and monitor throughout field to ensure field completion of required quotas on schedule, including reports, quota reports, field reportsโฆetc.
ยท Collaboration and supporting internal and external teams in coding, analysis, reporting.
ยท Validation and preparing of data deliveries
ยท Meet clientโs expectations and highest quality of data deliverables in the most efficient way maintaining margin for projects
ยท Share information amongst the team on tools and approaches that help with efficiencies in daily tasks, help with training and shadowing when required
ยท Anticipate problems and can resolve them independently the majority of the time, otherwise you escalate them to your TL/Manager
ยท Strive to continually improve internal processes
ยท Other duties as assigned.
CORE COMPETENCIES:
ยท Technical orientation, logical thinking, analytical mind
ยท Strong ability to manage/balance quality assurance, project volume, project complexity, varying project timelines, including rush timelines.
ยท Adaptable to changes and new processes
ยท Superior communication skills
ยท Quality โ Attention to detail, delivers 'right first time'
ยท High work ethic and team player attitude
ยท Demonstrate the ability to teach others through following processes and drawing from own experience. Shadow others task, request, project when necessary
ยท Client Focus
ยท Strong communication skills โ written and oral
ยท Collaboration and Teamwork
ยท Ability to multi-task and flexibility
ยท Decision Making and Problem Solving
Requirements
Education:
ยท Bachelorsโ degree and/or equivalent experience preferred.
Experience:
ยท Must have 3-5 years of experience working in a Project Manager role or relevant experience
ยท Experience as a Market Research PM or Senior PM is desired
ยท Experience with research design, reporting, data analysis, international data collection, multi- mode methodology, is a plus.
Computer Skills:
ยท Experience in DIY survey tools and/or panel software usage is a plus
Benefits
Medical, Dental, Vision, 401K