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Remote As400 Jobs in Puerto Rico (NOW HIRING)

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Remote As400 information

What is a Remote As400 job?

A Remote AS400 job involves working with IBM's AS/400 (now IBM i) system from a remote location. Professionals in this role manage, develop, and support applications, databases, and infrastructure on the AS/400 platform. Typical responsibilities may include RPG programming, system administration, troubleshooting, and software maintenance. These jobs are common in industries like finance, healthcare, and manufacturing, where legacy IBM systems are still widely used.

What are the typical daily responsibilities of a Remote AS400 professional?

A Remote AS400 professional typically manages, supports, and maintains AS400 (IBM i Series) systems, ensuring high availability and performance for business-critical applications. Daily tasks often include troubleshooting system issues, applying software updates or patches, monitoring system health, and developing or modifying RPG programs. You may also interact regularly with users and other IT team members to gather requirements, resolve incidents, and support business initiatives. Since the role is remote, strong organizational skills and proactive communication are essential to keep projects on track and maintain effective collaboration.

What are the key skills and qualifications needed to thrive in the Remote As400 position, and why are they important?

To thrive as a Remote AS400 professional, you need expertise in IBM iSeries/AS400 systems, RPG programming, and database management, often supported by relevant IT degrees or certifications. Familiarity with AS400 tools like IBM Navigator, CL programming, and experience in system administration or application development are typically required. Strong problem-solving abilities, self-motivation, and excellent remote communication skills help you collaborate effectively from a distance. These skills are crucial for efficiently maintaining, upgrading, and troubleshooting mission-critical enterprise systems in a distributed team environment.

What are the most commonly searched types of As400 jobs in Puerto Rico? The most popular types of As400 jobs in Puerto Rico are:
What are popular job titles related to Remote As400 jobs in Puerto Rico? For Remote As400 jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote As400 jobs in Puerto Rico look for? The top searched job categories for Remote As400 jobs in Puerto Rico are:
Remote As400 jobs near you
Infographic showing various Remote As400 job openings in Puerto Rico as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Customer Service Representative (San Juan, Puerto Rico)

Customer Service Representative (San Juan, Puerto Rico)

Helpware Inc

San Juan, PR • On-site, Remote

$12.50/hr

Full-time

Posted 24 days ago

Job description

CUSTOMER SERVICE REPRESENTATIVE
Location: Puerto Rico | Office: Remote | Schedule: Monday to Friday | Hours: 8 am - 8 pm EST
About Us
Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. We have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.
Overview
As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.
Benefits
  • $12.5 USD per hour.
  • Work from home.
  • Computer equipment.
  • Great culture.
  • Growth opportunities.

Education & Experience
  • High school diploma or equivalent.
  • 1+ year of customer service experience in a fast-paced environment.
  • Bilingual in Spanish (C1) & English (C1).

Skills & Responsibilities
  • Helping transfer calls between patients/pharmacies/doctors
  • Become an expert on the product, knowing all the specifics of its functioning.
  • Provide first-level support to customers via email and/or chat in a timely and professional manner.
  • Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Work on creating, updating, or adjusting customer accounts by documenting personal information.
  • Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties.
  • Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms.
  • Process and prepare information for auditing and reporting purposes.
  • Update internal and customer-facing knowledge bases
  • Convert clients' feedback into feature requests for the development of the product.
  • Escalate unresolved issues to Tier 2 support or relevant departments, while maintaining ownership of the case until resolution.
  • Effectively communicate technical information to non-technical users.
  • Stay updated on product knowledge and be able to explain features, functionalities, and common troubleshooting steps.
  • Ability to thrive in a fast-paced, dynamic environment with frequent changes.
  • Open to working all shifts as needed by the business.
  • Other related tasks assigned by managers of the Clients and/or Helpware.

Physical and Mental Requirements
  • Must be physically willing and able to sit for an 8-hour shift.
  • Must be physically willing and able to type continuously using a keyboard for a full 8-hour shift.
  • Must be physically willing and able to manage multiple chat conversations simultaneously.
  • Must have the mental resilience to handle difficult or upset customers without experiencing anxiety.
  • Must have the ability to thrive in a high-volume, fast-paced call center environment.

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