Mayaguez, PR · Remote
$16 - $21.75/hr
Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping ...
Mayaguez, PR · Remote
$16 - $21.75/hr
Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping ...
A Remote Anthem job refers to a position at Anthem, Inc. (now Elevance Health) that allows employees to work remotely from home or another location outside of a traditional office. These roles can vary across departments, including customer service, IT, healthcare management, and more. Remote positions often provide flexibility while maintaining collaboration through digital communication tools. Job requirements and expectations depend on the role, but employees typically need a reliable internet connection and a dedicated workspace.
| Aspect | Remote Anthem | Remote Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may require healthcare or insurance knowledge | High school diploma or equivalent; customer service experience preferred |
| Work Environment | Remote, often within healthcare or insurance sectors | Remote, in various industries including retail, telecom, and services |
| Employer & Industry Usage | Healthcare insurers, insurance companies, healthcare providers | Retail companies, telecom providers, service industries |
| Common Search & Comparison | Yes | Yes |
Remote Anthem roles typically involve healthcare or insurance-related customer interactions, requiring specific industry knowledge. Remote Customer Service Representatives work across various industries, focusing on general customer support. While both are remote customer service roles, the industry focus and required credentials differ, making them distinct career paths.
For Remote Anthem jobs in Puerto Rico, the most frequently searched job titles are:
The top searched job categories for Remote Anthem jobs in Puerto Rico are:
Cities in Puerto Rico with the most Remote Anthem job openings:
$16 - $21.75/hr
Full-time
Posted 8 days ago
6.5
Based on 57 frontline employees who took The Breakroom Quiz
28th of 71 rated call and contact centers
Work Location: Remote-NearShore
Job Type: Full-time
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Description:
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
Follow safety guidelines outlined by Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
High School diploma or GED
1 Year Call Center Exp
Six months healthcare claims experience.
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distraction
Ability to multitask
Specific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change
Get the full story on Breakroom
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