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Remote Freight Forwarder Jobs in Puerto Rico (NOW HIRING)

Customer Service Representative

Mayaguez, PR · Remote

$16 - $21.75/hr

Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping ...

Remote Freight Forwarder information

What is a remote freight forwarder?

A Remote Freight Forwarder coordinates the shipment of goods on behalf of clients while working from a remote location. They arrange transportation, handle documentation, negotiate rates, and ensure shipments comply with regulations. This role requires strong organizational skills, knowledge of logistics, and the ability to communicate with carriers, suppliers, and customers effectively. Using digital tools and freight management systems, they help streamline the shipping process to ensure timely and cost-efficient deliveries.

What does a remote freight forwarder do?

A typical day for a Remote Freight Forwarder involves coordinating international shipments, preparing and reviewing shipping documents, tracking cargo, and communicating with carriers, customs brokers, and clients via email and virtual meetings. You’ll manage multiple shipments simultaneously, resolve issues such as delays or documentation discrepancies, and ensure that all transactions comply with international regulations. Working remotely, you rely heavily on logistics software and digital communication tools, often collaborating with team members across different time zones. This role requires balancing administrative tasks with problem-solving, making it dynamic and well-suited to those who enjoy fast-paced, detail-oriented work.

What are the key skills and qualifications needed to thrive as a remote freight forwarder?

To thrive as a Remote Freight Forwarder, you need comprehensive knowledge of global shipping regulations, logistics coordination, and international trade documentation, often supported by experience in logistics or supply chain management. Familiarity with freight management software, electronic data interchange (EDI) systems, and platforms like CargoWise or SAP is commonly required, along with certifications such as IATA or FIATA being advantageous. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for managing shipments and collaborating with clients and partners remotely. These capabilities ensure efficient, compliant movement of goods and seamless service in a fast-paced, interconnected freight environment.

Can I work in logistics remotely?

Remote freight forwarder roles are increasingly available, especially for tasks such as documentation, communication, and tracking shipments that can be performed online. However, some aspects of logistics, like physical inspections or warehouse coordination, require on-site presence. Successful remote work in logistics often depends on the company's policies and the use of digital tools like transportation management systems.

Can a remote freight forwarder work from home?

A remote freight forwarder can often work from home, especially if their role involves tasks like coordinating shipments, managing documentation, and communicating with clients and carriers using digital tools. However, some responsibilities may require access to specific systems or occasional in-person meetings, depending on the company's policies. Strong organizational skills and familiarity with freight management software are essential for remote work in this field.

How much money do remote freight forwarders make?

Remote freight forwarders typically earn between $40,000 and $70,000 annually, depending on experience, location, and the complexity of shipments handled. Salaries can increase with industry certifications and proficiency in logistics software. Many also earn commissions or bonuses based on performance and volume of shipments managed.

What are popular job titles related to Remote Freight Forwarder jobs in Puerto Rico?

For Remote Freight Forwarder jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote Freight Forwarder jobs in Puerto Rico look for?

The top searched job categories for Remote Freight Forwarder jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote Freight Forwarder jobs?

Cities in Puerto Rico with the most Remote Freight Forwarder job openings:

Infographic showing various Remote Freight Forwarder job openings in Puerto Rico as of August 2026, with employment types broken down into 76% Full Time, 16% Part Time, and 8% Contract. Highlights an 100% Remote job distribution.

Customer Service Representative

Firstsource

Mayaguez, PR • Remote

$16 - $21.75/hr

Full-time

Posted 7 days ago


Firstsource rating

6.5

Company rating: 6.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

28th of 71 rated call and contact centers


Job description

Work Location: Remote-NearShore

Job Type: Full-time

About Firstsource 

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Description:

Conduct outbound calls and/or campaigns when directed.

Thoroughly document all customer transactions in host system.

Adhere to scheduled shifts to ensure optimal phone coverage.

Ensure compliance to all regulatory guidelines.

Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.

Follow safety guidelines outlined by Illness and Injury Prevention Program.

Specific qualifications for this medical role include:

High School diploma or GED
1 Year Call Center Exp

Six months healthcare claims experience.

Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distraction
Ability to multitask
Specific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change


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