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Remote Freight Forwarder Jobs in Puerto Rico (NOW HIRING)

Remote Freight Forwarder information

What does a typical workday look like for a Remote Freight Forwarder?

A typical day for a Remote Freight Forwarder involves coordinating international shipments, preparing and reviewing shipping documents, tracking cargo, and communicating with carriers, customs brokers, and clients via email and virtual meetings. You’ll manage multiple shipments simultaneously, resolve issues such as delays or documentation discrepancies, and ensure that all transactions comply with international regulations. Working remotely, you rely heavily on logistics software and digital communication tools, often collaborating with team members across different time zones. This role requires balancing administrative tasks with problem-solving, making it dynamic and well-suited to those who enjoy fast-paced, detail-oriented work.

What is a Remote Freight Forwarder job?

A Remote Freight Forwarder coordinates the shipment of goods on behalf of clients while working from a remote location. They arrange transportation, handle documentation, negotiate rates, and ensure shipments comply with regulations. This role requires strong organizational skills, knowledge of logistics, and the ability to communicate with carriers, suppliers, and customers effectively. Using digital tools and freight management systems, they help streamline the shipping process to ensure timely and cost-efficient deliveries.

What are the key skills and qualifications needed to thrive in the Remote Freight Forwarder position, and why are they important?

To thrive as a Remote Freight Forwarder, you need comprehensive knowledge of global shipping regulations, logistics coordination, and international trade documentation, often supported by experience in logistics or supply chain management. Familiarity with freight management software, electronic data interchange (EDI) systems, and platforms like CargoWise or SAP is commonly required, along with certifications such as IATA or FIATA being advantageous. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for managing shipments and collaborating with clients and partners remotely. These capabilities ensure efficient, compliant movement of goods and seamless service in a fast-paced, interconnected freight environment.

What are popular job titles related to Remote Freight Forwarder jobs in Puerto Rico? For Remote Freight Forwarder jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote Freight Forwarder jobs in Puerto Rico look for? The top searched job categories for Remote Freight Forwarder jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Remote Freight Forwarder jobs? Cities in Puerto Rico with the most Remote Freight Forwarder job openings:
Customer Service Representative (San Juan, Puerto Rico)

Customer Service Representative (San Juan, Puerto Rico)

Helpware Inc

San Juan, PR • On-site, Remote

$12.50/hr

Full-time

Posted 23 days ago


Job description

CUSTOMER SERVICE REPRESENTATIVE
Location: Puerto Rico | Office: Remote | Schedule: Monday to Friday | Hours: 8 am - 8 pm EST
About Us
Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. We have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.
Overview
As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.
Benefits
  • $12.5 USD per hour.
  • Work from home.
  • Computer equipment.
  • Great culture.
  • Growth opportunities.

Education & Experience
  • High school diploma or equivalent.
  • 1+ year of customer service experience in a fast-paced environment.
  • Bilingual in Spanish (C1) & English (C1).

Skills & Responsibilities
  • Helping transfer calls between patients/pharmacies/doctors
  • Become an expert on the product, knowing all the specifics of its functioning.
  • Provide first-level support to customers via email and/or chat in a timely and professional manner.
  • Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Work on creating, updating, or adjusting customer accounts by documenting personal information.
  • Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties.
  • Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms.
  • Process and prepare information for auditing and reporting purposes.
  • Update internal and customer-facing knowledge bases
  • Convert clients' feedback into feature requests for the development of the product.
  • Escalate unresolved issues to Tier 2 support or relevant departments, while maintaining ownership of the case until resolution.
  • Effectively communicate technical information to non-technical users.
  • Stay updated on product knowledge and be able to explain features, functionalities, and common troubleshooting steps.
  • Ability to thrive in a fast-paced, dynamic environment with frequent changes.
  • Open to working all shifts as needed by the business.
  • Other related tasks assigned by managers of the Clients and/or Helpware.

Physical and Mental Requirements
  • Must be physically willing and able to sit for an 8-hour shift.
  • Must be physically willing and able to type continuously using a keyboard for a full 8-hour shift.
  • Must be physically willing and able to manage multiple chat conversations simultaneously.
  • Must have the mental resilience to handle difficult or upset customers without experiencing anxiety.
  • Must have the ability to thrive in a high-volume, fast-paced call center environment.