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Remote Aql Jobs (NOW HIRING)

Aretec Inc

Tier I Shift Supervisor

Ashburn, VA · Remote

$15.25 - $19.50/hr

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... with Service Level AQL requirements. * Ensure ≥90% of email and self‑service tickets are ...

Hathiant

Quality Assurance / Test Lead

Herndon, VA · Remote

Remote Job: Quality Assurance / Test Lead Schedule: Full-time Shift: Day Job Description AcisTek is ... Orchestrate test plans that meet AQL iteration limits (≤2); support audits of SDLC artifacts and ...

Hathiant

Quality Assurance / Test Lead

Herndon, VA · Remote

Remote Job: Quality Assurance / Test Lead Schedule:Full-time Shift: Day Job Description AcisTek is ... Orchestrate test plans that meet AQL iteration limits (2); support audits of SDLC artifacts and ...

LTS

Technical Product Manager

OR · Remote

$105K - $120K/yr

Remote (U.S.) Other Considerations: U.S. Citizen or Permanent Resident Required with the ability to ... Experience with governance, performance metrics/AQL tracking, and program level reporting.

LTS

Technical Product Manager

$105K - $120K/yr

Remote (U.S.) Other Considerations: U.S. Citizen or Permanent Resident Required with the ability to ... Experience with governance, performance metrics/AQL tracking, and program level reporting.

Chenega Corporation

Help Desk Supervisor

Ashburn, VA · On-site +1

Overview Help Desk Supervisor Ashburn, VA (Remote) Are you ready to enhance your skills and build ... Ensure >=80% of calls/chats are answered within 60 seconds (Service Level AQL). * Ensure >=90 ...

New

Chenega Corporation

Help Desk Supervisor

Orlando, FL · On-site +1

Overview Help Desk Supervisor Orlando, FL (Remote) Are you ready to enhance your skills and build ... Ensure >=80% of calls/chats are answered within 60 seconds (Service Level AQL). * Ensure >=90 ...

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Remote Aql information

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How much do remote aql jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for remote aql in the United States is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.
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Remote Aql jobs near you
Infographic showing various Remote Aql job openings in the United States as of July 2026, with employment types broken down into 14% Locum Tenens, 28% Internship, 38% As Needed, 18% Full Time, 1% Contract, and 1% Nights. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $47,496 per year, or $22.8 per hour.

Help Desk Specialist II (Tier II - Advanced Support)

Aretec Inc

Ashburn, VA • Remote

Full-time

Re-posted 13 days ago

Job description

Help Desk Specialist II (Tier 2 – Advanced Support)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Full‑time

Clearance Requirement: CBP Background Investigation (Unclassified)

Position Summary

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers second‑level troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's mission‑critical IT environment. The ideal candidate brings strong technical depth, excellent problem‑solving skills, and experience supporting enterprise‑scale systems.

What You'll Do

  • Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warm‑transferred calls.
  • Perform advanced remote troubleshooting for:
  • Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
  • Email services and Microsoft Outlook
  • Personal Identity Verification (PIV) card authentication
  • Remote VPN access (GlobalProtect and Zscaler)
  • Remote access via DHS Workplace (WaaS)
  • Microsoft Office products
  • Windows OS and Active Directory
  • Remote software installations
  • Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
  • Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
  • Answer ≥80% of transferred calls and chats within 60 seconds.
  • Escalate incidents to next‑level support teams, including internal CBP groups and third‑party vendors, as required.
  • Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
  • Install approved software using Government‑provided tools and processes.

Required Qualifications

  • High school diploma or equivalent; Associate's degree in IT preferred.
  • Minimum 2 years of experience providing IT help desk or technical support with Tier II‑level troubleshooting.
  • Strong knowledge of Windows OS,