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Contractual Aql Jobs (NOW HIRING)

Govcio LLC

Service Desk Technician

MS · On-site

$24.97/hr

Operate within the SD AQL's, first call resolution, and speed of answer. * Perform password resets ... Ensure that all email service requests are processed within acceptable contractual limits. * Ensure ...

Govcio LLC

Service Desk Technician

MS · On-site

$24.97/hr

Operate within the SD AQL's, first call resolution, and speed of answer. * Perform password resets ... Ensure that all email service requests are processed within acceptable contractual limits. * Ensure ...

Goldbelt, Inc.

Monitor contractor performance against AQL thresholds and PRS metrics, ensuring compliance with ... Ensure compliance with all applicable regulatory, contractual, and accreditation requirements

EnCore

Quality Assurance Manager

Huntington Beach, CA · On-site

$109K - $145K/yr

Identify contractual requirements and risks for exposure, and aid to implement mitigation plans ... Able to create in process, receiving and final inspection sampling plan with the appropriate AQL ...

EnCore

Quality Assurance Manager

Huntington Beach, CA · On-site

Identify contractual requirements and risks for exposure, and aid to implement mitigation plans ... Able to create in process, receiving and final inspection sampling plan with the appropriate AQL ...

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How much do contractual aql jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for contractual aql in the United States is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.72 per hour, depending on experience, location, and employer.
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Contractual Aql jobs near you

Service Desk Technician

Govcio LLC

MS • On-site

$24.97/hr

Full-time

Posted 14 days ago

GovCIO rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

112th of 204 rated it services

Job description

GovCIO is currently hiring for a Service Desk Technician to provide call center report for our federal customer. This position is located in will be a remote position. Due to customer requirements, the employee must be located in Hancock County, MS or adjacent counties. Travel to and from a customer site may be required for computer setup and service.
Responsibilities
The Service Desk Tech shall perform Tier 1 services by working directly with the Service Desk and staff to ensure that service levels are achieved. The hours of operations are 24 hrs/7 days a week. Shift Flexibility is a must. The qualified candidate will perform the following:
  • Responds to and diagnoses incidents through discussions with users.
  • Provides support to end users on a variety of issues.
  • Identifies, researches and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks, and monitors problems to ensure timely resolution.
  • Provides first-tier support to end users for either PC, server or mainframe applications or hardware.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify the root cause.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
  • Operate within the SD AQL's, first call resolution, and speed of answer.
  • Perform password resets on applicable systems.
  • Collect information from callers and ensure that tickets are promptly and accurately documented in the applicable ticketing system.
  • Utilize the knowledge base to guide callers through resolution of reported issues.
  • Ensure that all email service requests are processed within acceptable contractual limits.
  • Ensure that Tier 1 email team also receives Tier 1 phone support training to assist when email and fax incoming volume is low or during spike on the phones.
  • Ensure that a response to every contact is acknowledged to requestor, documented accurately and worked as a first contact resolution or assigned appropriately.

Qualifications
Required Skills and Experience
  • High School Diploma or equivalent
  • 0-2 years experience
  • Basic understanding of computer systems and how to use them
  • Must have, or be able to obtain within six months of hire an ITIL foundation certification, an A+ Certification, and a Helpdesk Institute or Service Desk Institute certification. Certification costs will be reimbursed by GovCIO.

Preferred Skills and Experience
  • MCSA Office 365 certification

Clearance required: Must be able to obtain and hold a public trust clearance
Posted Salary Range
USD $24.97 - USD $24.97 /Hr.

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