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Remote Application Support Jobs in Needham, MA (NOW HIRING)

Humana

Senior Application Architect

Boston, MA · On-site +1

Travel: While this is a remote position, occasional travel to Humana's offices for training or ... that support whole-person well-being. Associate benefits are designed to encourage personal ...

Humana

Senior Application Architect

Boston, MA · On-site +1

Travel: While this is a remote position, occasional travel to Humana's offices for training or ... that support whole-person well-being. Associate benefits are designed to encourage personal ...

Humana

Senior Application Architect

Boston, MA · On-site +1

Travel: While this is a remote position, occasional travel to Humana's offices for training or ... that support whole-person well-being. Associate benefits are designed to encourage personal ...

YO AI Labs

SolidWorks Expert - Remote

Boston, MA · Remote

$40 - $130/hr

Review and audit CAD models for dimensional accuracy, tolerance application, manufacturability, and ... Develop and maintain clear engineering documentation to support design revisions and AI model ...

YO AI Labs

SolidWorks Expert - Remote

Boston, MA · Remote

$40 - $130/hr

Review and audit CAD models for dimensional accuracy, tolerance application, manufacturability, and ... Develop and maintain clear engineering documentation to support design revisions and AI model ...

YO AI Labs

SolidWorks Expert - Remote

Boston, MA · Remote

$40 - $130/hr

Review and audit CAD models for dimensional accuracy, tolerance application, manufacturability, and ... Develop and maintain clear engineering documentation to support design revisions and AI model ...

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All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Needham, MA

Remote Application Support information

See Needham, MA salary details

$33.8K

$175.6K

$224.4K

How much do remote application support jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote application support in Needham, MA is $175,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,400.00 and $223,300.00 per year, depending on experience, location, and employer.

What is a remote application support role?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

What are the key skills and qualifications needed to thrive as a remote application support professional?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by remote application support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

More about Remote Application Support jobs

What are the most commonly searched types of Application Support jobs in Needham, MA?

The most popular types of Application Support jobs in Needham, MA are:

What are popular job titles related to Remote Application Support jobs in Needham, MA?

For Remote Application Support jobs in Needham, MA, the most frequently searched job titles are:

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The top searched job categories for Remote Application Support jobs in Needham, MA are:

What cities near Needham, MA are hiring for Remote Application Support jobs?

Cities near Needham, MA with the most Remote Application Support job openings:

Remote Application Support jobs near you

Senior Application Architect

Humana

Boston, MA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 265 frontline employees who took The Breakroom Quiz

164th of 309 rated insurance

Job description

Become a part of our caring community
The Senior Application Architect designs and develops IT applications architecture solutions to business problems in alignment with the enterprise architecture direction and standards. The Senior Application Architect work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Application Architect performs technical planning, architecture development and modification of specifications. Develops specifications for new products/services, applications and service offerings. Assesses the compatibility and integration of products/services proposed as standards in order to ensure an integrated architecture across interdependent applications. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and performs work without direction. Exercises considerable latitude in determining objectives and approaches to assignments.


Use your skills to make an impact

Required Qualifications

  • Bachelor's Degree in Computer Science, Information Technology or related field
  • 7 or more experience as a senior developer in large IT projects
  • Prior project architect and/or team lead experience
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences
  • At least 3years project experience working with AI, cloud platforms and HR platform SaaS applications.
  • Strong knowledge of application architecture principles, design patterns, integration patterns, and software engineering practices.
  • Experience designing enterprise applications using modern technologies such as APIs, microservices, containers, cloud platforms, event-driven architectures, and DevOps practices.
  • Familiarity with security-by-design principles, identity and access management, data protection, and secure coding practices.
  • Ability to create architecture artifacts, including architecture diagrams, technical specifications, decision records, and roadmaps.

Preferred Qualifications

  • Master's Degree

Additional Information

Work-At-Home Requirements

  • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
  • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
  • Satellite and Wireless Internet service is NOT allowed for this role.
  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$106,900 - $147,000 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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