Remote Application Support Jobs in Cleveland, OH

The Senior Epic Analyst designs, configures, tests, and implements changes of assigned Epic system applications. They will lead operational work groups and teams to gather and analyze requirements for new requests. In this role, the senior Epic Analyst consults with Epic representatives, leadership, and subject matter experts to engage stakeholders to configure and build Epic software and applications. The role includes the management of projects; working through complex problems, performing and supporting application upgrades, provides solutions, develops and documents workflows harmonized with systems, and supports the implementation life cycle to include end user adoption.

• Analysis / Design
  Leads needs assessment, software design, implementation and support.
  Collaborates with reporting team to support operational partners need to gather requirements.
  Independently facilitates design of workflows in conjunction with the appropriate subject matter experts; workflows will focus on designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives.
  Mentors other analysts with completing design workflows and analysis.
  Leads functional and integrated testing of the software to ensure that the design objectives are met, including the development and validation of testing scripts.
  Defines and develops user access security to protect the system while providing users with the access required.
  Oversees, reviews, and moves build to production as required.
• Clinical / Business Knowledge
  Comprehends with high degree of clinical or business departments' processes and partners with them to develop supporting workflows
  Evaluates possible implementation of new technology, consistent with the goal of improving existing systems and technologies and in meeting the needs of the business.
  Participates and contributes in operational meetings to provide Information Technology support and expertise.
• Testing
  Performs unit testing of all need build they are assigned and assists other application analyst as needed.
  Leads functional and integrated testing of software to ensure that design objectives are met, including development and validation of testing scripts.
  Develops, modifies and maintains integrated testing scripts owned by their areas.
• Project and Change Management
  Leads projects following the framework of the Enterprise Project Management Office on all phases of a project from scoping and design through implementation and transition to operations.
  Collaborates across teams to develop change management strategy and plans for implementations.
  Develops plans to address impacts from system changes when implementing new functionality.
• Maintenance/Support
  Supports and troubleshoots interfaces for inbound/outbound transaction errors; helps monitor interface error queues.
  Troubleshoots application issues, with/without vendor assistance to resolution.
  Leads escalation of issues with appropriate internal resources, to resolution.
  Independently leads application upgrade tasks and troubleshooting efforts and provides guidance to application analysts and leadership.
  Provides 24 x 7 support scheduled and routine assignments for on-call rotation.
  Maintains security for assigned applications.
  Adheres to change control processes per best practice and processes defined to protect the system(s).
• Mentoring
  Mentors and develops team members.
  Instructs teams members on design, configuration work, and assignments.
  Onboards and trains new team members.
• Administrative Documentation Requirements
  Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Epic team manager.
  Creates and maintains system documentation; ensuring that documentation is updated accurately and timely.
  Guides other team members in ensuring good documentation standards and coordinates efforts to maintain appropriate system documentation.
  Provides input to components of development of end-user training materials and participates in training efforts.
  Trains new members of the team, acting as mentor or coach for junior team members by providing guidance and support.

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education
 

• High School Equivalent / GED (Required) and
• Bachelor's Degree in Information Systems/Business/Healthcare Related Field (Preferred)

Work Experience
 

• 4 years in designing, configuring, testing and maintaining Epic applications (Required) and
• 2 years working in a health care related IT environment (Preferred)

Knowledge, Skills, & Abilities
 

• Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
• Notable client service, communication, presentation and relationship building skills. (Required proficiency)
• Ability to function independently and as a team player in a fast-paced environment. (Required proficiency)
• Must have strong written and verbal communication skills. (Required proficiency)
• Knowledge of MS Office/MS Visio/MS Project (Required proficiency)
• Knowledge of ITIL standards desired (Preferred proficiency)
• Knowledge of SQL databases. (Preferred proficiency)
• Knowledge of disaster recovery and backup procedures. (Preferred proficiency)
• Knowledge and experience with HL7 Interfaces. (Required proficiency)
• Knowledge and experience with SQL based applications (Preferred proficiency)

Licenses and Certifications
 

• Epic Application Certification (Required)
  • Resolute Hospital Billings Claims (Strongly Preferred) 

Physical Demands
 

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements
 

• 10%