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Remote Application Support Jobs in Chelsea, MA (NOW HIRING)

Promoboxx

Customer Support Specialist

Boston, MA · On-site +1

$19.50 - $26.50/hr

Is fully remote ...then you have come to the right job listing! PLEASE ONLY APPLY IF YOU PLAN TO ... THE APPLICATION. Applications lacking the video portion will NOT be considered. Promoboxx is ...

Eliassen Group

System Administrator - Mid

Cambridge, MA · Remote

$28 - $32/hr

Create and maintain cohesive documentation for team support, LAN, and technical application support ... and remote desktop technologies (VPN, RDP). * Ability to attain a Position of Public Trust and ...

FoodTec Solutions

Service & Support Technician

Needham, MA · Remote

$22 - $30.25/hr

... training of application functions, and assists customers with managing other key features of ... remote maintenance projects tasks for customers information systems * Assist with new customers go ...

ActBlue

Desktop Support Associate II

Boston, MA · On-site +1

$24 - $28/hr

We're committed to building an inclusive, remote-first culture where every team member can do their ... Participate in and contribute to IT application rollouts and cross-functional technology projects

Destination Careers

Remote Travel Coordinator

Boston, MA · On-site +1

$40K - $70K/yr

... and training necessary to support travelers with organizing and coordinating their trips ... in application materials based on available information. These tools assist our recruitment team ...

Destination Careers

Remote Travel Coordinator

Boston, MA · Remote

$40K - $70K/yr

... and training necessary to support travelers with organizing and coordinating their trips ... in application materials based on available information. These tools assist our recruitment team ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious culture Department Customer Success Role Customer Support Specialist Locations US hub & remote Remote ...

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Showing results 1-20

All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Chelsea, MA

Remote Application Support information

See Chelsea, MA salary details

$33.7K

$175.2K

$223.8K

How much do remote application support jobs pay per year?

As of Jul 16, 2026, the average yearly pay for remote application support in Chelsea, MA is $175,151.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,100.00 and $222,800.00 per year, depending on experience, location, and employer.

What is a Remote Application Support role?

A Remote Application Support role involves providing technical assistance and troubleshooting for software applications from a remote location. Professionals in this position help users resolve issues, monitor application performance, and ensure smooth operation of software systems. They often work with end-users, IT teams, and developers to identify and fix problems, manage updates, and offer guidance on best practices. This role typically requires strong communication skills, technical knowledge, and the ability to diagnose and resolve issues efficiently without on-site presence.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

What are the key skills and qualifications needed to thrive as a Remote Application Support professional, and why are they important?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by Remote Application Support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What Are Remote Application Support Jobs?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

More about Remote Application Support jobs
What job categories do people searching Remote Application Support jobs in Chelsea, MA look for? The top searched job categories for Remote Application Support jobs in Chelsea, MA are:
What cities near Chelsea, MA are hiring for Remote Application Support jobs? Cities near Chelsea, MA with the most Remote Application Support job openings:
Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Chelsea, MA as of July 2026, with employment types broken down into 43% Full Time, 40% Part Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $175,151 per year, or $84.2 per hour.
Building Controls Application Engineer

Building Controls Application Engineer

Mantis Innovation

Boston, MA • Remote

$120K - $130K/yr

Full-time

Posted 21 days ago

Job description

Position: Controls Application Engineer 
Start Date: Immediate 
 
As a Controls Application Engineer, you will be responsible for developing BMS/SCADA applications at both a supervisory and controller level. You will help refine engineering standards and provide remote support to project and field teams. You will also be involved in providing support across multiple engineering functions within the Controls Engineering group. You should be familiar with both DDC and PLC programming, BACnet & Modbus integrations, and have experience with building graphical front-end client interfaces.
Controls Application Engineering
  • This position will report to the Controls Engineering Manager.
  • Develop BMS applications across multiple platforms: e.g., Niagara, Ignition, Wonderware, Distech, PLC's.
  • Support the development and enforcement of engineering standards for programming, graphics, alarming, tagging, history management, and database creation. 
  • Provide remote technical support to Project Managers and Field Engineers during project execution. 
Qualifications
  • 10+ years of experience in the engineering field, preferably in Building Automation or Controls Engineering. 
  • 5+ years of BMS application development experience, with mission critical experience preferred. 
  • Strong knowledge of DDC control theory & HVAC applications and the ability to apply these principles to real-world scenarios. 
  • Basic networking knowledge; addressing & subnetting, IP + serial device configurations.
  • Comfortable working with industry standard protocol integrations such as: BACnet, Modbus, Ethernet/IP, SNMP, MQTT.
  • Basic networking knowledge, including manipulating PC settings to set up and commission devices on a network. 
  • Experience with servers, network equipment, and IoT practices, specifically for BMS applications. 
  • 2+ years of experience with Niagara platform (Niagara N4 certification is preferred).
  • Familiarity with Distech field controllers and GFX programming, Ignition SCADA, Wonderware, and PLC systems.
  • Proficiency in Microsoft Office Suite.
Competencies
  • Must be able to work independently and in a team, handling multiple tasks across different projects. 
  • Strong troubleshooting skills, with the ability to identify problems and develop effective solutions. 
  • Knowledge of the construction contracting industry, especially in MEP fields, with experience in mission-critical environments a plus. 
  • Understanding of Mechanical and Electrical equipment in typical Mission Critical environments.
$120,000 - $130,000 a year
This role will provide the opportunity to work in a dynamic and fast-paced environment, where you will gain valuable experience with cutting-edge technologies and play a pivotal role in the successful completion of projects 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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