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Remote Application Support Jobs in Burlington, MA

KEYENCE

Field Application Engineer '27

Woburn, MA · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Nadia Care

IT Support Specialist

Boston, MA · Remote

You'll be the go-to person for end-user technical issues across a distributed, remote-first team ... Support SSO configuration and troubleshoot SaaS application access issues * Maintain accurate ...

Eliassen Group

System Administrator - Mid

Cambridge, MA · Remote

$28 - $32/hr

Create and maintain cohesive documentation for team support, LAN, and technical application support ... and remote desktop technologies (VPN, RDP). * Ability to attain a Position of Public Trust and ...

IQVIA

Senior Application Architect

Burlington, MA · On-site +1

This position supports a strategic enterprise transformation initiative focused on modernizing ... remote). U.S. residents only; all work must be performed within the United States. Experience ...

IQVIA

Senior Application Architect

Burlington, MA · On-site +1

This position supports a strategic enterprise transformation initiative focused on modernizing ... remote). U.S. residents only; all work must be performed within the United States. Experience ...

FoodTec Solutions

Service & Support Technician

Needham, MA · Remote

$22 - $30.25/hr

... training of application functions, and assists customers with managing other key features of ... and remote maintenance projects tasks for customers' information systems * Assist with new ...

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Showing results 21-40

All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Burlington, MA

Remote Application Support information

See Burlington, MA salary details

$33.7K

$175.4K

$224.2K

How much do remote application support jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote application support in Burlington, MA is $175,394.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,300.00 and $223,100.00 per year, depending on experience, location, and employer.

What is a remote application support role?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

What are the key skills and qualifications needed to thrive as a remote application support professional?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by remote application support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

More about Remote Application Support jobs

What job categories do people searching Remote Application Support jobs in Burlington, MA look for?

The top searched job categories for Remote Application Support jobs in Burlington, MA are:

What cities near Burlington, MA are hiring for Remote Application Support jobs?

Cities near Burlington, MA with the most Remote Application Support job openings:

Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Burlington, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $175,394 per year, or $84.3 per hour.

Guidewire Application Development Manager

Experis

Boston, MA • Remote

Full-time

Posted 15 days ago

Job description

Title: Guidewire Application Development Manager
Location: Remote (prefers hybrid in Raleigh, NC or Jersey City, NJ)
Type: Full time
Key Responsibilities
  • Serve as the primary technical leader for the Guidewire ClaimCenter platform.
  • Drive architecture, solution design, and technical delivery for Claims initiatives.
  • Lead end-to-end implementations, enhancements, cloud deployments, and modernization efforts.
  • Influence and guide a global Claims delivery team of 10+ resources, including offshore teams.
  • Partner closely with business stakeholders, product owners, and technology leadership.
  • Own technical decision-making across architecture, integrations, releases, and production support.
  • Manage application portfolio priorities, roadmaps, and platform strategy.
  • Ensure successful delivery through Agile practices and strong engineering governance.
  • Act as the trusted advisor for Claims technology and Guidewire best practices.
Required Qualifications (Non-Negotiable)
  • 7-9+ years of Guidewire ClaimCenter experience
  • Multiple end-to-end ClaimCenter implementations
  • Strong Guidewire Cloud experience, including deployments and architecture
  • Hands-on Guidewire development, configuration, and solution design background
  • Property & Casualty (P&C) insurance experience
  • Experience leading technical delivery teams and guiding offshore resources
  • Strong business-facing communication and stakeholder management skills
  • Deep understanding of:
    • Guidewire architecture
    • Solution design
    • UI layer
    • Integrations
    • Batch jobs
    • Cloud deployments
    • Release management
    • Production support
  • Familiarity with Guidewire integrations such as:
    • ISO
    • OFAC
    • Medicare
Strongly Preferred
  • Guidewire ACE Certification
  • Offshore leadership experience
  • Agile delivery experience
Team & Leadership Scope
  • Lead and influence a global Claims delivery team of approximately 10+ resources
  • Serve as the primary technical delivery leader for the Claims platform
  • Partner closely with business stakeholders and product owners
  • Drive architecture, solutioning, technical decisions, and delivery execution
  • Significant leadership influence without direct reports initially

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