No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk Equal Opportunity Employer This employer ...
No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk Equal Opportunity Employer This employer ...
Technical Service Account Manager
Cedar Rapids, IA · On-site +1
This role is based in United State and is a remote position. You will be part of a collaborative ... Prior success in a customer-facing technical or application support role * Ability to translate ...
Technical Service Account Manager
Cedar Rapids, IA · On-site +1
This role is based in United State and is a remote position. You will be part of a collaborative ... Prior success in a customer-facing technical or application support role * Ability to translate ...
No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk Equal Opportunity Employer This employer ...
No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk Equal Opportunity Employer This employer ...
Remote Customer Service Agent
Ames, IA · Remote
$15.25 - $20.25/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Ames, IA · Remote
$15.25 - $20.25/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Des Moines, IA · Remote
$15.25 - $20.25/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Des Moines, IA · Remote
$15.25 - $20.25/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Council Bluffs, IA · Remote
$14.50 - $19.25/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Council Bluffs, IA · Remote
$14.50 - $19.25/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Sioux City, IA · Remote
$15.25 - $20.50/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Sioux City, IA · Remote
$15.25 - $20.50/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Dubuque, IA · Remote
$14.50 - $19.50/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Dubuque, IA · Remote
$14.50 - $19.50/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Ankeny, IA · Remote
$14.50 - $19.50/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Ankeny, IA · Remote
$14.50 - $19.50/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Davenport, IA · Remote
$14.75 - $19.75/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Davenport, IA · Remote
$14.75 - $19.75/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
West Des Moines, IA · Remote
$15.25 - $20.25/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
West Des Moines, IA · Remote
$15.25 - $20.25/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Cedar Rapids, IA · Remote
$15.25 - $20.25/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Cedar Rapids, IA · Remote
$15.25 - $20.25/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Iowa City, IA · Remote
$15.25 - $20.25/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Remote Customer Service Agent
Iowa City, IA · Remote
$15.25 - $20.25/hr
... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...
Epic Application Analyst
Nevada, IA · On-site +1
This position is responsible for standard level work supporting information technology application ... This is a remote position with the possibility oftravel. We are committed to offering flexible work ...
Epic Application Analyst
Nevada, IA · On-site +1
This position is responsible for standard level work supporting information technology application ... This is a remote position with the possibility oftravel. We are committed to offering flexible work ...
Remote Monitoring Specialist
Cedar Rapids, IA · Remote
$3.50/hr
Provides technical support to customers and personnel as directed on assigned projects. * You ... and application. * Ability to add, subtract, multiply, and divide in all units of measure, using ...
Remote Monitoring Specialist
Cedar Rapids, IA · Remote
$3.50/hr
Provides technical support to customers and personnel as directed on assigned projects. * You ... and application. * Ability to add, subtract, multiply, and divide in all units of measure, using ...
Provides technical support to customers and personnel as directed on assigned projects. * You ... and application. * Ability to add, subtract, multiply, and divide in all units of measure, using ...
Provides technical support to customers and personnel as directed on assigned projects. * You ... and application. * Ability to add, subtract, multiply, and divide in all units of measure, using ...
Remote Monitoring Specialist
Davenport, IA · Remote
$3.50/hr
Provides technical support to customers and personnel as directed on assigned projects. * You ... and application. * Ability to add, subtract, multiply, and divide in all units of measure, using ...
Remote Monitoring Specialist
Davenport, IA · Remote
$3.50/hr
Provides technical support to customers and personnel as directed on assigned projects. * You ... and application. * Ability to add, subtract, multiply, and divide in all units of measure, using ...
Provides technical support to customers and personnel as directed on assigned projects. * You ... and application. * Ability to add, subtract, multiply, and divide in all units of measure, using ...
Provides technical support to customers and personnel as directed on assigned projects. * You ... and application. * Ability to add, subtract, multiply, and divide in all units of measure, using ...
Remote Monitoring Specialist
Grimes, IA · Remote
$3.50/hr
Provides technical support to customers and personnel as directed on assigned projects. * You ... and application. * Ability to add, subtract, multiply, and divide in all units of measure, using ...
Remote Monitoring Specialist
Grimes, IA · Remote
$3.50/hr
Provides technical support to customers and personnel as directed on assigned projects. * You ... and application. * Ability to add, subtract, multiply, and divide in all units of measure, using ...
Remote Application Support information
See Iowa salary details
$29.1K - $44.1K
12% of jobs
$44.1K - $59K
3% of jobs
$59K - $73.9K
2% of jobs
$73.9K - $88.9K
5% of jobs
$95.1K is the 25th percentile. Wages below this are outliers.
$88.9K - $103.8K
6% of jobs
$103.8K - $118.8K
5% of jobs
$118.8K - $133.7K
3% of jobs
$133.7K - $148.7K
0% of jobs
$148.7K - $163.6K
0% of jobs
$163.6K - $178.5K
0% of jobs
The median wage is $181.6K / yr.
$178.5K - $193.5K
63% of jobs
$29.1K
$151.4K
$193.5K
How much do remote application support jobs pay per year?
As of Jul 13, 2026, the average yearly pay for remote application support in Iowa is $151,399.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,600.00 and $192,500.00 per year, depending on experience, location, and employer.
What is a Remote Application Support role?
A Remote Application Support role involves providing technical assistance and troubleshooting for software applications from a remote location. Professionals in this position help users resolve issues, monitor application performance, and ensure smooth operation of software systems. They often work with end-users, IT teams, and developers to identify and fix problems, manage updates, and offer guidance on best practices. This role typically requires strong communication skills, technical knowledge, and the ability to diagnose and resolve issues efficiently without on-site presence.
What is the difference between Remote Application Support vs Remote Help Desk Support?
| Aspect | Remote Application Support | Remote Help Desk Support |
|---|---|---|
| Primary Focus | Supporting specific software applications and troubleshooting issues | Providing general technical assistance for hardware, software, and network issues |
| Required Skills | Application troubleshooting, software knowledge, scripting | Basic hardware/software troubleshooting, customer service |
| Work Environment | Client systems, software environments, remote access tools | Help desk ticket systems, remote support tools |
| Certifications | ITIL, CompTIA A+, Microsoft certifications | CompTIA A+, HDI Support Center Analyst |
Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.
What are the key skills and qualifications needed to thrive as a Remote Application Support professional, and why are they important?
To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.
What are some common challenges faced by Remote Application Support professionals and how can they be managed?
Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.
What Are Remote Application Support Jobs?
Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.
More about Remote Application Support jobs
What are popular job titles related to Remote Application Support jobs in Iowa? For Remote Application Support jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote Application Support jobs in Iowa look for? The top searched job categories for Remote Application Support jobs in Iowa are:
What cities in Iowa are hiring for Remote Application Support jobs? Cities in Iowa with the most Remote Application Support job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 25 days ago
Aureon rating
4.5
Based on 6 frontline employees who took The Breakroom Quiz
206th of 210 rated it services
Job description
Job Responsibilities:
What can Aureon offer you?
Required Education:
Required Skills:
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
- Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
- E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
- Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
- Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
- Focus on quality and customer satisfaction
- Clear and thorough documentation of customer interactions required
- Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
- Willing to fiercely advocate on behalf of and represent the Voice of the Customer
- Research and prepare detailed escalations to second level support
- Review, manage and follow up on open issues as needed
- Project work that includes long and short-term initiatives
What can Aureon offer you?
- Opportunities for professional growth, development, and advancement within the organization
- 100% remote working employment model
- Shift differential pay applied to evening and weekend shifts
- Comprehensive training on hardware and software applications for qualified applicants
- Knowledge and experience relating to basic computer applications
- Competitive compensation and full benefits package for full-time employees
- Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO
Required Education:
- High school or equivalent
Required Skills:
- Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
- Excellent written and oral communication skills, including strong listening skills
- Intermediate to advanced computer skills with emphasis on Internet knowledge
- 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
- Experience working in a customer Support Center
- Experience working with Mobile Communications
- Experience working with Transportation
- Accounting or accounts receivable experience is a huge plus
- Must exhibit dependability, adaptability and flexibility
- Ability to diagnose and troubleshoot issues
- Basic math skills
- Creative thinking and reasoning ability
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Primarily indoor work primarily in office environment
- Frequent utilization of manual dexterity and visualizing of computer screen
- No unusual physical requirements
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
About Aureon
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
501 - 1,000 Employees
Headquarters location
West Des Moines, IA, US
Year founded
1988