Remote Application Support Jobs in Dubuque, IA (NOW HIRING)

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

Join Our Team as a Product and Applications Specialist at Epiroc!

The Product and Applications Specialist provides deep product and application expertise to Epiroc's sales teams, dealers, distributors, and customers within the Attachments business in North America. This role supports the commercial organization by helping translate technical product details into practical field guidance, ensuring the right attachment is matched to the right application and that customers understand the product's capabilities, limitations, and value.

This position works closely with the sales team in the field to answer application-specific questions, support product selection, assist with demonstrations or trials, and help facilitate product and application training. The role is not intended to perform hands-on service or repair work, but rather to serve as the technical resource for product fit, application requirements, operating considerations, field feedback, and continuous improvement.

Work Type: This remote position is open to U.S.-based candidates. This role is not eligible for immigration or work visa sponsorship. 

Work Environment

This is a field-oriented role with significant time spent in market alongside sales teams, dealers, distributors, and customers. Travel is typically 40-60 percent across the region for customer visits, dealer/distributor support, product demonstrations, trials, training, industry events, and Product Company interaction, with a mix of day trips and regular overnights. Administrative work, planning, reporting, and training preparation are completed from a home office with reliable internet or an assigned Epiroc location.

Work occurs in industrial and construction environments such as active jobsites, yards, warehouses, dealer/distributor locations, customer facilities, and offices, and requires adherence to all company, customer, and site-specific safety rules. The role involves frequent driving and the ability to navigate jobsites, including walking, stairs, and uneven terrain. Occasional handling of tools, product components, or demo materials may be required; PPE such as safety boots, eye and ear protection, a hard hat, gloves, and high-visibility apparel is used as needed.

Responsibilities:

Field Sales & Application Support

• Serve as the technical and application expert for assigned Epiroc attachment products, applications, and market segments.
• Work with the sales team in the field to support dealer, distributor, and customer opportunities.
• Provide application guidance to help ensure the right attachment is matched to the right carrier, jobsite condition, and customer need.
• Answer product and application-specific questions related to equipment capabilities, limitations, operating considerations, and product fit.
• Support product demonstrations, trials, and proof-of-concept activities by providing technical and application expertise.
• Assist with customer discussions where deeper product knowledge is needed to support confidence in the recommended solution.
• Provide technical input during the sales process to help support customer satisfaction, product performance, and long-term success.

Dealer, Distributor & Customer Training

• Help facilitate and deliver product and application training for sales teams, dealers, distributors, and customers.
• Support the development of training content related to product features, applications, operating considerations, product selection, and common field questions.
• Partner with Sales, Marketing, Product Management, and Product Support to ensure training materials are accurate, practical, and aligned with business needs.
• Help ensure dealers and distributors have the product knowledge and tools needed to represent Epiroc attachments effectively in the market.
• Provide field-based coaching and support to strengthen product confidence across the sales and dealer/distributor network.

Product Expertise, Market Feedback & Continuous Improvement

• Collect and communicate field feedback from sales teams, dealers, distributors, and customers related to product performance, customer needs, application trends, and competitive activity.
• Identify recurring product questions, application challenges, or customer concerns and share insights with appropriate internal stakeholders.
• Partner with Product Management, Engineering, Product Companies, Product Support, and Field Service to support issue review, escalation, and continuous improvement.
• Participate in new product introduction and launch activities, including field input, product validation, training, and voice-of-customer feedback.
• Research competitive products and provide input on performance, range, capabilities, positioning, and market trends.
• Support efforts to improve product reliability, usability, documentation, training, and customer satisfaction.

Product Positioning & Commercial Support

• Help translate technical product details into practical selling points, application guidance, and customer value.
• Support the sales organization with product positioning, value messaging, and application-specific recommendations.
• Develop or support case studies, application examples, competitive comparisons, and other tools that demonstrate product value in the field.
• Partner with Marketing Communications, Product Management, and Sales to support product materials, technical documentation, sales tools, and product specifications.
• Provide technical and application input to support strategic opportunities, product launches, dealer/distributor activity, trade shows, and customer events.

Documentation, Process & Compliance

• Maintain accurate documentation of field activity, customer feedback, dealer/distributor feedback, product performance, and technical support activity in applicable systems.
• Support the creation and maintenance of product guides, application references, training materials, playbooks, and knowledge-base content.
• Follow established processes for demos, trials, training, issue escalation, and field feedback.
• Ensure field activities are performed safely and in compliance with company, customer, dealer/distributor, and site-specific requirements.
• Maintain required safety certifications and comply with PPE requirements and applicable site rules.

Knowledge/Education:

• Minimum 7 years of relevant technical experience preferred; equivalent combination of field, product, application, attachments, or equipment experience may be considered.
• Experience with attachments, capital equipment, construction equipment, industrial equipment, rental channels, dealers, or distributors preferred.
• Strong mechanical and technical aptitude, with the ability to understand product capabilities, limitations, application fit, and operating considerations.
• Valid driver's license and ability to travel regularly, including domestic travel and occasional international travel, based on business needs.
• Bachelor's degree in engineering, a technical field, business, or related discipline preferred; equivalent experience considered.

Skills and Abilities:

• Ability to translate technical product details into practical guidance for sales teams, dealers, distributors, and customers.
• Clear written and verbal communication skills, including the ability to explain technical concepts to both technical and non-technical audiences.
• Experience supporting product demonstrations, application training, customer discussions, or field-based sales support preferred.
• Strong collaboration skills with the ability to work cross-functionally with Sales, Product Management, Engineering, Marketing, Aftermarket, Product Support, Field Service, and Product Companies.
• Proficiency with Microsoft Office; experience with CRM, service tools, or reporting systems preferred.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

As a leading global manufacturer of industrial tools and attachments, our premium brands include Paladin, LaBounty, Pengo, Dubuis, and STANLEY which offer premier equipment and services in more than 200 product categories.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date 
• Health care eligibility - including medical, dental, vision, prescription and telemedicine 
• Wellness program 
• Short and long-term disability insurance 
• Life and AD&D insurance 
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) 
• Employee Assistance Program 
• 401(k) plan 
• Direct deposit 
• Tuition reimbursement program 
• Paid Vacation 

Join us, and be part of a diverse, innovative and highly collaborative team. An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc's diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Employment at Epiroc is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more atwww.epiroc.com