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Remote Application Support Jobs in Ankeny, IA (NOW HIRING)

Liveops

Remote Customer Service Agent

Des Moines, IA · Remote

$15.25 - $20.25/hr

... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Ankeny, IA · Remote

$14.50 - $19.50/hr

... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

Ames, IA · Remote

$15.25 - $20.25/hr

... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...

Liveops

Remote Customer Service Agent

West Des Moines, IA · Remote

$15.25 - $20.25/hr

... virtual customer service support for a variety of client programs across industries. This ... Application & Certification Process * Complete an online application. * Pass a background check ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... support. To be considered for this role, you must complete a full application on our company ...

Liveops

Remote Customer Service Representative

Ames, IA · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Complete an application and pass a background check. * Sign an Independent Contractor Agreement.

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All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Ankeny, IA

Remote Application Support information

See Ankeny, IA salary details

$29.1K

$151.1K

$193K

How much do remote application support jobs pay per year?

As of Aug 31, 2026, the average yearly pay for remote application support in Ankeny, IA is $151,053.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,400.00 and $192,100.00 per year, depending on experience, location, and employer.

What is a remote application support role?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

What are the key skills and qualifications needed to thrive as a remote application support professional?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by remote application support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

More about Remote Application Support jobs

What are the most commonly searched types of Application Support jobs in Ankeny, IA?

The most popular types of Application Support jobs in Ankeny, IA are:

What are popular job titles related to Remote Application Support jobs in Ankeny, IA?

For Remote Application Support jobs in Ankeny, IA, the most frequently searched job titles are:

What job categories do people searching Remote Application Support jobs in Ankeny, IA look for?

The top searched job categories for Remote Application Support jobs in Ankeny, IA are:

What cities near Ankeny, IA are hiring for Remote Application Support jobs?

Cities near Ankeny, IA with the most Remote Application Support job openings:

Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Ankeny, IA as of June 2026, with employment types broken down into 92% Full Time, 6% Part Time, 1% Temporary, and 1% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution, with an average salary of $151,053 per year, or $72.6 per hour.

Drupal developer@Remote

ibrain technologies, inc

Des Moines, IA • Remote

Contractor

Re-posted 25 days ago

Job description

Drupal developer
Des Moines, IA 
Remote
12 Months
 
Roles and Responsibilities:
Partnering with business stakeholders to gather functional requirements, review and approval of all Digital Experience site updates
Ensuring all website features and updates are thoroughly tested and function as expected, across all user-types, devices, browsers and environments
Providing Drupal application support via Acquia
Planning and execution of Drupal upgrades
Migration and/or archival of website content, web forms and data
Developing custom themes for Drupal sites, as necessary
Administering user access and configuring user roles and permissions
Testing and executing core, module and security updates
Support the Qualtrics Customer Experience platform
Design and draft surveys, dashboards, ticketing systems, and reporting
Collaborate with product owners, service owners, and other partners to design and implement surveys using tools like Qualtrics
Collaborate with stakeholders to design portals, platforms, surveys, training needs, and data collection/analysis approaches
Establishing customer experience analytics
Training users and content editors
Integrating and implementing third-party, plug in technologies
Remediate accessibility and readability requirements to meet WCAG 2.1 AA regulations.
Excellent problem-solving and analytical skills
Strong communication and collaboration skills
 
 

Regards,

Deva

iBrain Technologies, INC. | A Certified Minority Business Enterprise

Email:deva@ibrain-tech.com

Phone Direct: 636-489-0678

www.ibrain-tech.com