ZipRecruiter

Log In

2

Remote Application Support Manager Jobs in New York

Tech Firefly

Epic Ambulatory Lead Analyst

Tarrytown, NY · Remote

$90 - $95/hr

... high-quality application support as a key team member transitions out of the organization. Start Date: ASAP Duration: Through November 30, 2026 Location: Remote with 1 onsite visit per month ...

Tech Firefly

Epic Ambulatory Lead Analyst

Tarrytown, NY · On-site +1

$90 - $95/hr

... high-quality application support as a key team member transitions out of the organization. Start Date: ASAP Duration: Through November 30, 2026 Location: Remote with 1 onsite visit per month ...

Tech Firefly

Epic Ambulatory Lead Analyst

Tarrytown, NY · Remote

$90 - $95/hr

... high-quality application support as a key team member transitions out of the organization. Start Date: ASAP Duration: Through November 30, 2026 Location: Remote with 1 onsite visit per month ...

Danaher

Field Application Scientist - Confocal

New York, NY · Remote

$125K - $135K/yr

Support will be provided to Leica's Life Science Research customers and Confocal Sales Specialists ... Reporting to the Regional Sales Manager, Northeast, this remote role is part of the Life Science ...

Iff

Technical Service Account Manager

New York, NY · On-site +1

This role is based in United State and is a remote position. You will be part of a collaborative ... Prior success in a customerfacing technical or application support role * Ability to translate ...

Nexora Talent

Client Support Specialist (Remote)

Manhattan, NY · Remote

$19.75 - $26.75/hr

Experience with CRM systems or customer support platforms * Familiarity with remote collaboration tools such as Slack, Zoom, or Google Workspace * Ability to manage multiple priorities efficiently ...

previous page

Showing results 41-60

All JobsApplication Support JobsRemote Application Support Manager JobsRemote Application Support Manager Jobs in New York

Remote Application Support Manager information

What does a remote application support manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

What are the key skills and qualifications needed to thrive as a remote application support manager?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.

How does a remote application support manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

What are popular job titles related to Remote Application Support Manager jobs in New York?

For Remote Application Support Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Manager jobs in New York look for?

The top searched job categories for Remote Application Support Manager jobs in New York are:

What cities in New York are hiring for Remote Application Support Manager jobs?

Cities in New York with the most Remote Application Support Manager job openings:

Remote Application Support Manager jobs near you

Customer Support | Travel | Remote

Destination Careers

New York, NY • Remote

$40K - $65K/yr

Full-time, Part-time

Re-posted 18 days ago

Job description

Customer Support - Travel Industry (Remote)
Location: Remote - USA Based
Schedule: Flexible | Part-Time or Full-Time Options
 
About Us:
We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. You'll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.
 
Position Overview:
We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You'll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.
Key Responsibilities:
  • Respond to customer inquiries via email, phone, and chat in a timely and professional manner
  • Provide accurate information about travel bookings, itineraries, and policies
  • Troubleshoot common client issues and escalate complex matters as needed
  • Maintain up-to-date knowledge of supplier systems, policies, and procedures
  • Follow up with clients to ensure satisfaction and support post-booking
  • Log all communications accurately using internal systems
  • Maintain high levels of professionalism and empathy
Preferred Qualifications:
  • Prior experience in customer service or the travel industry is a plus (but not required)
  • Strong communication skills and ability to work independently
  • Comfortable using online tools, booking portals, and CRM systems
  • Tech-savvy with a quiet, professional home workspace
  • Passionate about helping others and delivering great service
  • Must be 18+ and authorized to work in the United States
What We Provide:
  • Full training and ongoing mentorship
  • Travel agent certification (if desired)
  • Access to travel discounts and perks
  • Supportive online community and tools to help you succeed
$40,000 - $65,000 a year
Love helping people? Have a passion for travel? This could be your next favorite remote opportunity!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply