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Remote Application Support Manager Jobs in New York

Citizens

Manager Application Security

Iselin, NJ · On-site +1

$133K - $190K/yr

Description Manager, Application Security Hybrid Work Arrangement Hybrid work arrangement required with 4 days on site and 1 remote in one of the following organizational hubs: Johnston, RI ...

Citizens

Manager Application Security

Iselin, NJ · On-site +1

$133K - $190K/yr

Description Manager, Application Security Hybrid Work Arrangement Hybrid work arrangement required with 4 days on site and 1 remote in one of the following organizational hubs: Johnston, RI ...

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

... Case management * Handle cases remotely. * High CSAT mindset with strong engagement skills ... Windows Workstation / application support -Advanced * Networking services and products ...

Cellebrite

Technical Support Engineer

Morristown, NJ · On-site +1

... Case management * Handle cases remotely. * High CSAT mindset with strong engagement skills ... Windows Workstation / application support -Advanced * Networking services and products ...

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All JobsApplication Support JobsRemote Application Support Manager JobsRemote Application Support Manager Jobs in New York

Remote Application Support Manager information

What does a remote application support manager do?

A Remote Application Support Manager oversees teams that provide technical support and maintenance for software applications from remote locations. They coordinate issue resolution, manage service requests, and ensure high-quality support for end-users or clients. Their responsibilities include monitoring application performance, implementing support strategies, training staff, and collaborating with other IT professionals to improve system functionality and user satisfaction. Strong communication skills and technical expertise are essential for this role.

What are the key skills and qualifications needed to thrive as a remote application support manager?

To thrive as a Remote Application Support Manager, you need expertise in application support, incident management, and a solid understanding of ITIL processes, often backed by a degree in computer science or related field. Familiarity with ticketing systems like ServiceNow, monitoring tools, and certifications such as ITIL Foundation are typically required. Strong leadership, communication, and problem-solving skills are essential for managing remote teams and ensuring customer satisfaction. These competencies are crucial for delivering consistent support, resolving technical issues efficiently, and maintaining seamless operations across distributed environments.

How does a remote application support manager typically collaborate with cross-functional teams to resolve complex technical issues?

As a Remote Application Support Manager, you will often coordinate with development, QA, and infrastructure teams to troubleshoot and resolve complex application issues. This collaboration usually involves regular virtual meetings, shared documentation, and real-time communication tools to ensure everyone is aligned and updates are tracked efficiently. Strong communication skills are essential, as you'll need to translate technical issues for non-technical stakeholders and provide clear action plans. Building strong relationships across departments helps streamline problem resolution and fosters a supportive remote work environment.

What is the difference between Remote Application Support Manager vs Remote Application Support Specialist?

AspectRemote Application Support ManagerRemote Application Support Specialist
Required CredentialsBachelor's degree in IT or related field; certifications like HDI Support Center AnalystAssociate's or Bachelor's degree; certifications like CompTIA A+ or HDI Support Center Analyst
Work EnvironmentOversees support teams, manages escalations, and coordinates support activities remotelyProvides direct technical support to users remotely, troubleshooting application issues
Employer & Industry UsageCommon in IT service management, tech companies, and large organizationsFound in IT support departments across various industries, including healthcare, finance, and tech

The Remote Application Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote Application Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but the manager's role involves leadership and coordination, whereas the specialist's role is hands-on troubleshooting.

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What cities in New York are hiring for Remote Application Support Manager jobs?

Cities in New York with the most Remote Application Support Manager job openings:

Remote Application Support Manager jobs near you

CICS Engineer, SMP/E, CICSPlex, CICSSMF, Sysview, Cobol, MQ 12+ Mths Cont REMOTE

ZnA Inc

New York, NY • Remote

Contractor

Re-posted 11 days ago

Job description

CICS Engineer, SMP/E, CICSPlex, CICSSMF, Sysview, Cobol, Websphere MQ 12+ Mths Cont  REMOTE  
 
PC - 3515
 
Level 5 - ( 15+ yrs of exp)
 
 
ROLE : MAINFRAME CICS Engineer, SMP/E, CICSPlex SM, CICSSMF, Sysview, tuning, Cobol, Websphere MQ 12+ Mths Cont  REMOTE
 
 
Loc: NYC / (100% REMOTE is Fine) 
 
 
Dur: 12+ Months Cont
 
 
Description:
 
OPEN TO REMOTE EMPLOYEE
 this is a backfill position
Mainframe CICS Engineer 
Mainframe CICS Engineer The Mainframe CICS Systems Programmer/Engineer is responsible for all phases of CICS engineering, system and software maintenance, and CICS related operational functions.
 
The candidate must be comfortable working with CICS in a 24x7 large scale Sysplex and CICSPlex environment and must be able to interface with application developers and operations teams.
 
The CICS engineer should have strong analytical, organizational and communication skills, as well as in-depth knowledge in CICS performance & tuning, debugging and dump analysis.
On-call support and maintenance outside of normal working hours are needed to support the CICS environment and to resolve issues.
 
Skills Required:
- Knowledge of SMP/E (System Modification Program/Extended for IBM Z/OS), software upgrades and maintenance
- Knowledge of all CICS parameters that control performance in a CICSPlex environment.
- Knowledge of CICS SMF record structure and the CICS Performance Analyzer tool to gather statistics necessary to tune CICS regions
- Experience with CICSPlex SM implementation & customization, dynamic transaction routing, etc.
- Knowledge of the CICS resource definitions, including those that pertain to CICS region performance
- Experienced with the CICS monitoring tools such as Sysview for CICS.
- Ability to perform problem determination, dump analysis and performance tuning
- Knowledge of Cobol to support application developers
- Experience with Mainframe Websphere MQ
- Excellent oral/written communication skills
 
Skills desired:
- Assembler, COBOL and REXX coding and knowledge of CICS Exits
- Web application support in a CICS TS V6.x environment
- Understanding of zOS facilities such as: APF, Linklist, VSAM, LPA, RLS, Coupling Facility
- Utilization of CICS Configuration Manager
- Working knowledge of zOS & CICS Explorer
- Understanding of CICS REST Services
- Prior Application programming experience a plus.