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Remote Application Support Lead Jobs (NOW HIRING)

Cresta

Application Support Engineer

OR · On-site +1

We are seeking a highly motivated and technically proficient Application Support Engineer to join ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

LanceSoft, Inc.

Lab Systems Administrator

... remote application support to resolve daily end-user questions, system errors, and usage issues. • Support validation activities for ongoing site projects and execute instrument-to-MODA ...

ResMed, Inc.

Associate Application Support Engineer

The primary objective of the Application Support specialization within the Technical Support (CS) Job Family is to provide highly visible customer support ranging from remote off-site installation ...

Vitalsearchgroup

IT Support Supervisor

Charleston, SC · Remote

A healthcare organization is seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ...

Vitalsearchgroup

IT Support Supervisor

Mobile, AL · Remote

A healthcare organization is seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ...

Vitalsearchgroup

IT Support Supervisor

Greenville, SC · Remote

A healthcare organization is seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ...

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Remote Application Support Lead information

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$31K

$161.2K

$206K

How much do remote application support lead jobs pay per year?

As of May 31, 2026, the average yearly pay for remote application support lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Application Support Lead, and why are they important?

To excel as a Remote Application Support Lead, you need a solid background in IT support, troubleshooting, and application lifecycle management, often backed by a degree in computer science or a related field. Familiarity with ticketing systems (such as Jira or ServiceNow), remote monitoring tools, and industry certifications like ITIL or CompTIA is highly valuable. Outstanding communication, problem-solving abilities, and leadership skills set top performers apart in this role. These competencies ensure seamless application performance, effective remote team coordination, and high customer satisfaction in a distributed work environment.

How does a Remote Application Support Lead typically coordinate with development and IT teams to resolve application issues?

As a Remote Application Support Lead, you’ll frequently collaborate with both development and IT infrastructure teams to troubleshoot and resolve application issues. This often involves organizing virtual meetings, maintaining clear documentation, and acting as a liaison to ensure issues are escalated and addressed efficiently. You’ll be responsible for communicating user-reported problems, prioritizing tickets, and providing updates to stakeholders, all while working remotely. Effective communication and organizational skills are crucial to streamline workflows and maintain service quality.

What does a Remote Application Support Lead do?

A Remote Application Support Lead oversees a team responsible for troubleshooting, maintaining, and enhancing software applications, all while working remotely. They coordinate support activities, manage escalations, and ensure issues are resolved efficiently to minimize downtime. This role also involves collaborating with development teams, providing technical guidance, and communicating with clients or users to address their concerns. Additionally, they may analyze support trends to propose process improvements and optimize application performance.

What is the difference between Remote Application Support Lead vs Remote Application Support Specialist?

AspectRemote Application Support LeadRemote Application Support Specialist
CredentialsTypically requires relevant certifications (e.g., ITIL, CompTIA), experience in support rolesUsually requires similar certifications and entry-level to mid-level support experience
Work EnvironmentLeads support teams, manages escalations, coordinates troubleshooting efforts remotelyProvides direct technical support to users remotely, handles tickets and issues
Employer & Industry UsageUsed in IT support departments across various industries, often in larger organizationsCommon in tech companies, MSPs, and organizations with remote support needs

The Remote Application Support Lead oversees support teams and manages complex issues, while the Remote Application Support Specialist focuses on providing direct technical assistance to users. Both roles require technical certifications and experience, but the lead position involves more coordination and leadership responsibilities.

More about Remote Application Support Lead jobs
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Remote Application Support Lead jobs near you
Application Support Engineer

Application Support Engineer

Cresta

On-site, Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Schedule: Monday-Friday, 4:00 PM - 12:00 AM
Weekend Rotation: Required every other weekend (full weekend coverage)

About the role:

We are seeking a highly motivated and technically proficient Application Support Engineer to join our growing Customer Success team. This role is ideal for individuals who enjoy solving complex technical challenges, assisting customers, and serving as a crucial link between our customers and product development. You will be instrumental in ensuring a smooth and successful customer experience by transforming complex issues into clear, actionable solutions.

What You'll Do:

  • Technical Issue Resolution: Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, microservice performance, web hosting, telephony and network technologies, and containerized applications.
  • Customer Advocacy: Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication via email and our support portal.
  • Collaboration & Escalation: Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution and feedback.
  • Knowledge Management: Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams.
  • Issue Reproduction & Testing: Replicate customer environments and issues to identify root causes and verify solutions.
  • Product Expertise: Develop deep product knowledge, understanding architecture, functionality, and common use cases.
  • Process Improvement: Identify recurring issues and contribute to process enhancements that improve the customer support experience and product quality.
  • On-Call Support: Participate in a rotational on-call schedule for urgent issues outside regular business hours.

What You'll Bring:

  • 2-4 years of experience in a technical support, helpdesk, or customer-facing engineering role.
  • Strong problem-solving and analytical skills, with the ability to deconstruct complex issues.
  • Excellent written and verbal communication skills, capable of translating technical details for both technical and non-technical audiences.
  • Proficiency in:
    • Web hosting technologies.
    • APIs (automation, collaboration, and data extraction/changes through HTTP methods).
    • Application log analysis.
  • Experience with support ticketing systems (e.g., Zendesk, Linear, JIRA).
  • A customer-centric mindset with a genuine desire to deliver excellent service.
  • Ability to work independently and collaboratively in a fast-paced environment.

Bonus Points If You Have:

  • Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9, Genesys) and telephony infrastructure.
  • Experience with cloud-based hyperscaler solutions (e.g., AWS S3/RDS/EKS for file repositories and databases).
  • Familiarity with Kubernetes for containerized applications.
  • Basic scripting skills (e.g., Python, PowerShell, Bash) for automation or data analysis.
  • Experience with logging and monitoring tools (e.g., Datadog, Grafana, Groundcover).
  • Fluency in additional languages.
  • A degree in Computer Science, Engineering, or a related technical field.
  • Telephony signaling protocols for VOIP (SIP/SIPrec, H.323) and media control protocols (RTP).
  • Network architecture and components.
  • Server OS and hardware troubleshooting.

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

  • Comprehensive medical, dental, and vision coverage with plans to fit you and your family
  • Flexible PTO to take the time you need, when you need it
  • Paid parental leave for all new parents welcoming a new child
  • Retirement savings plan to help you plan for the future
  • Remote work setup budget to help you create a productive home office
  • Monthly wellness and communication stipend to keep you connected and balanced
  • In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta: 

Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

Salary: Base + Bonus + Offers Equity 

***We are hiring for multiple levels for this role so base salary will be determined based on level of experience***

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai 

 

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