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Remote Application Support Engineer Jobs in West Virginia

Coalition, Inc.

Document Support Engineer

WV · On-site +1

$94K/yr

Support Engineers work closely with Software Engineers, Product Managers and Production Underwriters to build docs for our customers. As a Support Engineer, you will develop and support new templates ...

Nordstrom

Senior Application Security Engineer

Charleston, WV · On-site +1

$54.25 - $72.75/hr

Senior Application Security Engineer Nordstrom is building a new Application Security team, built ... Nordstrom is proud to offer a variety of benefits to support employees and their families ...

CSAA

In order for your application to be correctly processed please sign-in before you apply Internal ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...

Harris

$116K - $153K/yr

... supporting more modular, SQL-driven application design. * Apply engineering standards for code ... Remote work and more! About MEDHOST: MEDHOST, founded in 1984 and headquartered in Franklin ...

Harris

$116K - $153K/yr

... supporting more modular, SQL-driven application design. * Apply engineering standards for code ... Remote work and more! About MEDHOST: MEDHOST, founded in 1984 and headquartered in Franklin ...

Experian

Analytics Engineer (Remote)

Charleston, WV · Remote

Support machine learning and fraud modeling workflows, including feature engineering and model ... Flexible work environment, ability to work remote, hybrid or in-office. * Flexible time off ...

Experian

Support machine learning and fraud modeling workflows, including feature engineering and model ... Flexible work environment, ability to work remote, hybrid or in-office. * Flexible time off ...

ABB

Protection and Control Engineer

Lewisburg, WV · Remote

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

New

ABB

Protection and Control Engineer

Charleston, WV · Remote

While this is a full remote position, there is preference for candidates located in the Northern California area. Main Accountabilities: * Lead and support engineering design activities for new and ...

New

Locatee Ag

$140K - $200K/yr

About the Role: We're hiring a Staff Security Engineer, a senior, polyglot, full-stack Application ... Flexible Work Environment Whether remote, hybrid, or in-office, we support work arrangements that ...

Locatee AG

$140K - $200K/yr

About the Role: We're hiring a Staff Security Engineer, a senior, polyglot, full-stack Application ... Flexible Work Environment Whether remote, hybrid, or in-office, we support work arrangements that ...

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All JobsApplication Support Engineer JobsRemote Application Support Engineer JobsRemote Application Support Engineer Jobs in West Virginia

Remote Application Support Engineer information

What are the key skills and qualifications needed to thrive as a Remote Application Support Engineer, and why are they important?

To thrive as a Remote Application Support Engineer, you typically need strong problem-solving abilities, knowledge of application troubleshooting, and a background in computer science or information technology. Familiarity with ticketing systems, remote desktop tools, SQL databases, and relevant certifications like ITIL or CompTIA A+ is often required. Excellent communication, time management, and customer service skills help you effectively resolve issues and collaborate with cross-functional teams. These skills are crucial for ensuring smooth application performance, minimizing downtime, and delivering a seamless user experience in a remote work environment.

What is a Remote Application Support Engineer?

A Remote Application Support Engineer is a technical professional who provides assistance and troubleshooting for software applications from a remote location. Their primary responsibilities include diagnosing and resolving software issues, assisting users with technical problems, and ensuring that applications run smoothly. They often communicate with clients or internal teams via email, chat, or video calls, and may also work on software updates or patches. This role is crucial for organizations that rely on complex software systems, as it helps minimize downtime and maintain productivity.

What are the common challenges faced by Remote Application Support Engineers and how can they be addressed?

Remote Application Support Engineers often encounter challenges such as troubleshooting complex technical issues without direct access to on-site systems, managing time zone differences when supporting global clients, and maintaining effective communication with both technical teams and end users. To address these, engineers typically leverage remote diagnostic tools, thorough documentation, and collaborative platforms to resolve issues efficiently. Regular training and clear escalation protocols also help ensure that problems are addressed promptly, while scheduled check-ins foster teamwork and ongoing professional growth.

What is the difference between Remote Application Support Engineer vs Remote Software Support Specialist?

AspectRemote Application Support EngineerRemote Software Support Specialist
Required CredentialsIT certifications, technical degreesIT certifications, technical knowledge
Work EnvironmentTechnical support, troubleshootingCustomer support, issue resolution
Employer & Industry UsageTech companies, software firmsSoftware vendors, SaaS providers
Search & Comparison IntentTechnical troubleshooting, application supportCustomer service, software issues

The Remote Application Support Engineer primarily focuses on technical troubleshooting and maintaining software applications, often requiring technical certifications. In contrast, the Remote Software Support Specialist emphasizes customer service and resolving user issues. Both roles are common in tech and software industries, but they differ in their core responsibilities and skill sets.

What are popular job titles related to Remote Application Support Engineer jobs in West Virginia? For Remote Application Support Engineer jobs in West Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Application Support Engineer jobs in West Virginia look for? The top searched job categories for Remote Application Support Engineer jobs in West Virginia are:
What cities in West Virginia are hiring for Remote Application Support Engineer jobs? Cities in West Virginia with the most Remote Application Support Engineer job openings:
Remote Application Support Engineer jobs near you
Document Support Engineer

Document Support Engineer

Coalition, Inc.

WV • On-site, Remote

$94K/yr

Other

Medical, Dental, Vision, PTO

Re-posted 18 days ago

Job description

About the role

The Documents Platform team at Coalition is responsible for providing the tools and expertise for creation, storage and analysis of insurance documents to enable Coalition to turn raw data into actionable intelligence. Support Engineers work closely with Software Engineers, Product Managers and Production Underwriters to build docs for our customers.


As a Support Engineer, you will develop and support new templates, as well as maintain existing document templates. You will have the opportunity to write production ready code or utilize scripts with the guidance of our Software Engineers to simplify or improve writing templates. In addition to daytoday impact, this role provides a flexible growth pathway toward software engineering or project management: deepen your technical skills while developing project leadership and pursue the track you prefer.
Responsibilities
  • Own the endtoend lifecycle of document templates (policies, quotes, binders, endorsements, notices) across all supported insurance lines - from design and implementation through testing, rollout, and ongoing maintenance.
  • Translate insurance product requirements into schemadriven, reusable templates, partnering closely with software engineers, product managers, underwriters, and other business partners to ensure documents are accurate, compliant, and aligned with product intent.
  • Develop, debug, and optimize document templates, including diagnosing datamapping issues, layout or logic bugs, and performance problems in collaboration with the documents platform engineering team.
  • Maintain a high bar for document quality and stability by writing and executing test plans, validating outputs across environments, and preventing regressions as products, schemas, and upstream systems evolve.
  • Triage, prioritize, and resolve documentrelated requests and incidents, using tools like Jira to manage workload, communicate status and impact, and set clear expectations with stakeholders.
  • Continuously improve templating tools, processes, and standards in partnership with Software Engineers to make template development faster and safer.
  • Act as a subjectmatter expert on document behavior and configuration, providing guidance to crossfunctional teams, documenting best practices and runbooks, and mentoring peers on effective document debugging and template design.
  • Collaborate across time zones and teams (Engineering, Product, Underwriting, Operations, and others) to support document maintenance, launches, migrations, and experiments that rely on accurate and timely document generation.
Skills and Qualifications
  • Strong passion for problem solving and debugging, especially in systems where data, logic, and layout all interact.
  • Experience in at least one scripting or programming language (such as Python, Go, JavaScript, or similar), including comfort reading and modifying existing code.
  • Comfort with or interest in learning HTML and templating technologies (for example Jinja or similar), and willingness to work handson in production document templates.
  • Familiarity working with structured data formats (such as JSON) and mapping that data into templates, schemas, or configuration.
  • Ability to manage multiple requests and projects simultaneously, including organizing work in tools like Jira, communicating status, and setting clear expectations with stakeholders.
  • Strong collaboration skills with crossfunctional teams (Engineering, Product, Underwriting, Operations, and others) in a fastpaced environment.
  • High attention to detail and quality, especially in customerfacing documents where accuracy, consistency, and compliance are critical.
  • Excited to learn and grow skills, including deepening technical expertise, building domain knowledge in insurance products and documents, and contributing to process and tooling improvements.

Bonus Points

  • Experience with documents, templating and document management
  • Experience with Project management
Compensation

Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $63,800/year in our lowest geographic market up to $94,050/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed.

Perks
  • 100% medical, dental and vision coverage
  • Flexible PTO policy
  • Annual home office stipend and WeWork access
  • Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
  • Competitive compensation and opportunity for advancement

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