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Remote Application Support Engineer Jobs in Colorado

Generac

Sales Engineer - Data Centers

Denver, CO · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the ...

ERC Pathlight

AI Applications Analyst

Aspen, CO · On-site +1

Provide application support for ChartKeeper and other assigned solutions by responding to user ... Remote : Mondays and Fridays * On-site in our Denver Office: Tuesdays, Wednesdays, and Thursdays

Pathify

Customer Success Engineer

Denver, CO · On-site +1

$70K - $115K/yr

Remote/Denver, CO Preferred Compensation: $70,000 - $115,000 / year Description The Customer ... support, application support, or junior engineering role within a SaaS environment. * Required ...

State of Colorado

Systems Engineer (Hybrid)

Denver, CO · On-site +1

$90K - $105K/yr

... remote work, and ad-hoc arrangements Some positions may qualify for the Public Service Loan ... Webserver and application server software support, maintenance, and administration. Virtualization ...

State of Colorado

Systems Engineer (Hybrid)

Denver, CO · On-site +1

$90K - $105K/yr

... remote work, and ad-hoc arrangements Some positions may qualify for the Public Service Loan ... Webserver and application server software support, maintenance, and administration. Virtualization ...

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Remote Application Support Engineer information

What are the key skills and qualifications needed to thrive as a Remote Application Support Engineer, and why are they important?

To thrive as a Remote Application Support Engineer, you typically need strong problem-solving abilities, knowledge of application troubleshooting, and a background in computer science or information technology. Familiarity with ticketing systems, remote desktop tools, SQL databases, and relevant certifications like ITIL or CompTIA A+ is often required. Excellent communication, time management, and customer service skills help you effectively resolve issues and collaborate with cross-functional teams. These skills are crucial for ensuring smooth application performance, minimizing downtime, and delivering a seamless user experience in a remote work environment.

What is a Remote Application Support Engineer?

A Remote Application Support Engineer is a technical professional who provides assistance and troubleshooting for software applications from a remote location. Their primary responsibilities include diagnosing and resolving software issues, assisting users with technical problems, and ensuring that applications run smoothly. They often communicate with clients or internal teams via email, chat, or video calls, and may also work on software updates or patches. This role is crucial for organizations that rely on complex software systems, as it helps minimize downtime and maintain productivity.

What are the common challenges faced by Remote Application Support Engineers and how can they be addressed?

Remote Application Support Engineers often encounter challenges such as troubleshooting complex technical issues without direct access to on-site systems, managing time zone differences when supporting global clients, and maintaining effective communication with both technical teams and end users. To address these, engineers typically leverage remote diagnostic tools, thorough documentation, and collaborative platforms to resolve issues efficiently. Regular training and clear escalation protocols also help ensure that problems are addressed promptly, while scheduled check-ins foster teamwork and ongoing professional growth.

What is the difference between Remote Application Support Engineer vs Remote Software Support Specialist?

AspectRemote Application Support EngineerRemote Software Support Specialist
Required CredentialsIT certifications, technical degreesIT certifications, technical knowledge
Work EnvironmentTechnical support, troubleshootingCustomer support, issue resolution
Employer & Industry UsageTech companies, software firmsSoftware vendors, SaaS providers
Search & Comparison IntentTechnical troubleshooting, application supportCustomer service, software issues

The Remote Application Support Engineer primarily focuses on technical troubleshooting and maintaining software applications, often requiring technical certifications. In contrast, the Remote Software Support Specialist emphasizes customer service and resolving user issues. Both roles are common in tech and software industries, but they differ in their core responsibilities and skill sets.

What are the most commonly searched types of Application Support Engineer jobs in Colorado? The most popular types of Application Support Engineer jobs in Colorado are:
What are popular job titles related to Remote Application Support Engineer jobs in Colorado? For Remote Application Support Engineer jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Application Support Engineer jobs in Colorado look for? The top searched job categories for Remote Application Support Engineer jobs in Colorado are:
What cities in Colorado are hiring for Remote Application Support Engineer jobs? Cities in Colorado with the most Remote Application Support Engineer job openings:
Remote Application Support Engineer jobs near you

Sales Engineer - Data Centers

Generac

Denver, CO • On-site, Remote

Full-time

Posted 29 days ago

Generac Power Systems rating

7.0

Company rating: 7.0 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

289th of 418 rated machine equipment manufacturers

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.


Ready to Power a Smarter World with us?


The Sales Engineer - Data Centers works under the guidance of the Senior Director of Sales - Data Centers and supports the promotion and technical pre-sales support of Generac Industrial products with a focus on large kW generators, BESS, micro-grid energy solutions for Data Centers . This role assists assigned National Account or Account Manager(s) with data center MEP Engineering Firms and EPC/GC Construction firms to achieve a Generac product being specified and sourced. The Sales Engineer - Data Centers will also support lunch & learn presentations, and training seminars for the engineering community.

**This position will be remote/hybrid, and the ideal candidate will need to live near a major airport for traveling purposes**

Essential Duties:

  • Support engineer engagement within assigned territory by identifying key firms and driving specification of Generac products

  • Educate and influence engineering firms on Generac's Data Center energy solutions

  • Provide onsite and remote technical sales support for Generac Industrial products

  • Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the engineering community

  • Provide real-time voiceofcustomer feedback to management

  • Assist National Account Manager, Account Manager(s)on projects to ensure Generac products are specified and sourced

  • Develop sales tools and competitive analyses while researching and qualifying engineering firms and EPC/GC Construction firms using Dodge Analytics

  • Co-present engineering training seminars and support "trainthetrainer" initiatives; perform additional duties as assigned

  • Actively participate in Data Center industry associations

Minimum Qualifications:

  • BS Electrical, Computer, or Mechanical Engineering

  • Minimum 3 years of technical sales/sales support experience within Data Center Market

  • Willing to travel 50% of the time

Preferred Qualifications:

  • Electrical Engineering, Computer Engineering, Mechanical Engineering

  • Data Center electrical/mechanical design

  • Experience with BESS and/or micro-grid energy solutions

Knowledge, Skills, and Abilities:

  • Translate complex metrics into meaningful, actionable insights

  • Advanced Excel and PowerPoint expertise, including building and maintaining complex models

  • Strong influence and collaboration skills across all organizational levels without direct authority

  • Effective multitasker with the ability to thrive in fastpaced environments

  • Excellent interpersonal, analytical, and leadership skills; selfstarter with initiative and vision

  • Use of Salesforce as a CRM

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionallylift upto 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Up to 50% travel and valid Driver's License required.

#LI-KA1

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

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