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Remote Apple Support Jobs in Detroit, MI (NOW HIRING)

Detroit IT

Apple Support Specialist

Troy, MI · Remote

We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed ... MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our ...

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Remote Apple Support information

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How much do remote apple support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote apple support in Detroit, MI is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.24 per hour, depending on experience, location, and employer.

What is a Remote Apple Support?

A Remote Apple Support job involves assisting customers with troubleshooting, technical issues, and inquiries related to Apple products and services. Support is typically provided via phone, chat, or email, allowing specialists to diagnose problems and guide users through solutions. This role requires strong knowledge of Apple hardware, software, and ecosystem, along with excellent communication skills. Many positions are offered by Apple or authorized third-party support providers, often with flexible work-from-home opportunities.

What does a remote Apple Support do?

A typical day as a Remote Apple Support specialist involves handling customer inquiries via phone, chat, or email, diagnosing technical issues, and guiding users through troubleshooting steps. You'll log interactions in ticketing systems, escalate complex cases to higher-level teams when necessary, and stay updated on new Apple products and software updates. Most teams hold regular virtual meetings to discuss updates and share best practices, fostering a collaborative remote work environment. This role offers exposure to a wide range of technical challenges, making every day unique and helping you build valuable skills that can lead to career advancement within Apple’s support or technical pathways.

What are the key skills and qualifications needed to thrive in remote Apple Support?

To thrive as a Remote Apple Support specialist, you need a solid understanding of Apple products, troubleshooting skills, and experience with customer service, often supported by relevant certifications such as Apple Certified Support Professional (ACSP). Familiarity with remote desktop software, ticketing systems, and Apple’s proprietary support tools is typically required. Excellent verbal communication, patience, and problem-solving abilities are essential soft skills in this customer-focused role. These skills and qualities allow you to efficiently resolve technical issues, ensure customer satisfaction, and maintain Apple’s reputation for top-tier support.

Can you work remote for Apple Support?

Yes, Apple Support offers remote customer service positions that allow employees to work from home. These roles typically require strong communication skills, technical knowledge, and the ability to troubleshoot Apple products remotely. Availability of remote work may vary by location and position, and candidates often need to complete specific training or certifications.

What are the most commonly searched types of Apple Support jobs in Detroit, MI?

The most popular types of Apple Support jobs in Detroit, MI are:

What are popular job titles related to Remote Apple Support jobs in Detroit, MI?

For Remote Apple Support jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Remote Apple Support jobs in Detroit, MI look for?

The top searched job categories for Remote Apple Support jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Remote Apple Support jobs?

Cities near Detroit, MI with the most Remote Apple Support job openings:

Remote Apple Support jobs near you
Infographic showing various Remote Apple Support job openings in Detroit, MI as of August 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,283 per year, or $18.4 per hour.

Apple Support Specialist

Detroit IT

Troy, MI • Remote

Full-time

Re-posted 25 days ago

Job description

Company Description

Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help keep your business running efficiently.

Job Description

Job Summary:

MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients.

Job Responsibilities:

Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.

Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9.

User account setup using local, open directory and active directory. 

Migration of user data from system to system.

Imaging of Mac's using Netboot/Netimage or similar product such as Casper.

Keep clients up to date utilizing apple remote desktop, Filewave and Apple Remote Desktop.

Basic hardware repair including hard drive and memory upgrades.


Qualifications

Must have excellent verbal and written communications skills, as you will be working in a customer service environment.

Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble shooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.

Ability to travel to and from clients sites.

Bachelor's Degree in an IT related field (preferred).

Apple Certifications at OS level (minimally) and hardware level.

Basic computer hardware repair experience.

Daily reporting to clients.

Tracking time and job notes in job ticketing system and time tracking software.

Notes: 

This candidate will be tested on his/her technical experience and ability with Apple devices and environment support.

If you do not have Apple Macintosh experience AND certifications, please DO NOT apply for this job.


Additional Information

All your information will be kept confidential according to EEO guidelines.

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