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Senior Support Engineer Jobs in Detroit, MI (NOW HIRING)

OxTS RD

Senior Customer Support Engineer

Detroit, MI · On-site

$90 - $120/hr

Senior Customer Support Engineer Department: Commercial Employment Type: Full Time Location: Detroit, USA Reporting To: Global Customer Support Manager Description Reporting to the Global Customer ...

VeridianTech

Senior ALM Tool Support Engineer

Detroit, MI · On-site

$95K - $130K/yr

Senior ALM Tool Support Engineer (Lead/SME) Detroit, MI (Onsite) Contract Role Summary Responsible for end-to-end support, administration, governance, and optimization of ALM platforms including ...

FastTek

Software Engineer

Dearborn, MI

Demonstrated track record of supporting enterprise-scale PLM deployments serving 1,000+ concurrent users. * Senior Engineer Exp: Prac. In 2 coding lang. or adv. Prac. in 1 lang.; guides. * 10+ years ...

Lear Corporation

Senior Connector Engineer

Southfield, MI · On-site

$96K - $132K/yr

Support various manufacturing plants * Service manual development * DOE with prototyping The Hour-by-Hour Task Breakdown with percentages: * 40% Managing the development of 2D and 3D * 10% Data ...

Lear Corporation

Senior Connector Engineer

Southfield, MI · On-site

$96K - $132K/yr

Support various manufacturing plants * Service manual development * DOE with prototyping The Hour-by-Hour Task Breakdown with percentages: * 40% Managing the development of 2D and 3D * 10% Data ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Detroit, MI

Senior Support Engineer information

See Detroit, MI salary details

$20.6K

$94.5K

$145.5K

How much do senior support engineer jobs pay per year?

As of Aug 24, 2026, the average yearly pay for senior support engineer in Detroit, MI is $94,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,600.00 and $113,900.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What job categories do people searching Senior Support Engineer jobs in Detroit, MI look for?

The top searched job categories for Senior Support Engineer jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Senior Support Engineer jobs?

Cities near Detroit, MI with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $102,036 per year, or $49.1 per hour.

Simulation Support Engineer II

AVL DiTEST

Plymouth, MI

Full-time

Posted 28 days ago

Job description

AVL Mobility Technologies Inc offers a job in the United States (US) as

Simulation Support Engineer II 

AVL Mobility Technologies, Inc. (MTI) forges new ideas, creating exciting breakthroughs, and providing solutions for e-mobility, fuel cell, battery, ADAS/AD, data intelligence, and embedded systems for all types of vehicles. Our mission is to be the leading engineering consultancy providing excellence and sustainable mobility solutions to North America and the world as a key member of the global AVL network to help improve vehicle safety and reduce emissions. We are seeking a highly skilled Simulation Support Engineer II to join the team. 

Applicants must be currently authorized to work in the United States on a full-time basis. Employer will not sponsor an applicant for a work visa for this position. 

Roles:

  • Assist existing customers on operation and use of AST software
  • Technical sales support of customers including model setup, execution and analysis
  • Evaluation of customer requirements including estimation of scope
  • Organize local and customer-site training courses
  • Maintain and update training material and handouts
  • Reporting and communication of customer feedback to appropriate local and Graz AST staff
  • Project management and execution for AST simulation customer programs
  • Business development support including pre-sales activities (presentations, product demonstrations)
  • Customer evaluation support: proactively manage product evaluations by 1) leading initial training courses, 2) continuous follow-up during evaluation period, 3) post-evaluation analysis
  • Explore software functions proactively when support load permits and devise guides that will assist users and other support engineers to become more familiar and confident with the product and it interfaces
  • Works independently on common tasks and for new and advanced tasks works with senior support staff 

Qualifications/Skills:

  • Bachelor's degree in Engineering
  • Master's degree preferred
  • 5+ years of experience in simulation / analysis / math-based simulation tools
  • Strong background in powertrain and vehicle component modeling and design optimization
  • Positive, customer-focused attitude
  • Understanding of vehicle systems, including advanced technologies
  • Excellent written and oral communication skills

AVL provides a competitive compensation and benefits package to all direct hires.  Specific benefit details and offer packages will be communicated during the interview and/or offer stage.

We look forward to receiving your details; please use our online application form or send your application to AVL North America, Inc. / AVL Test Systems, Inc. / AVL Mobility Technologies, Inc. EOE including Veterans/Disabled. Click Here to see the EEO is the Law poster.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.avl.com as a result of your disability. You can request reasonable accommodations by calling (734)-446-4106.

ABOUT AVL NORTH AMERICA

AVL North America has a staff of more than 550 people and has four technical centers in Ann Arbor, Michigan, the Metro Detroit area, and Lake Forest, California.

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