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Remote Apple Customer Service Jobs in Raleigh, NC

TEKsystems

Email Customer Service Reps

Raleigh, NC · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada ... remote position. Application Deadline This position is anticipated to close on Aug 19, 2026. About ...

Dot Compliance

Customer Support Team Lead

Raleigh, NC · Remote

Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate ... Flexible PTO and remote-first work environment * Professional development and leadership training

Dot Compliance

Customer Support Team Lead

Raleigh, NC · On-site +1

Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate ... Flexible PTO and remote-first work environment * Professional development and leadership training

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All JobsApple Customer Service JobsRemote Apple Customer Service JobsRemote Apple Customer Service Jobs in Raleigh, NC

Remote Apple Customer Service information

See Raleigh, NC salary details

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How much do remote apple customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote apple customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a remote Apple customer service?

A Remote Apple Customer Service job involves assisting Apple customers with product inquiries, troubleshooting issues, and providing technical support—all from a home-based location. Employees communicate with customers via phone, chat, or email to resolve concerns and ensure a positive experience. This role requires strong communication skills, problem-solving abilities, and familiarity with Apple products and services. Training is typically provided, and schedules may vary depending on business needs.

Does Apple hire remote Apple Customer Service?

Apple does hire remote Apple Customer Service representatives in various regions, often requiring strong communication skills and technical knowledge. These roles typically involve working from home with flexible schedules and may require specific hardware or certifications. Availability depends on current job openings and regional policies.

What does a remote Apple customer service representative do?

A typical day involves responding to customer inquiries via phone, chat, or email, troubleshooting technical issues, processing orders, and assisting with billing or account concerns. You’ll work collaboratively with other team members and may escalate complex cases to specialized support teams as needed. Your day also includes documenting interactions in Apple’s systems and staying updated on new products and services. This remote role requires self-motivation, time management skills, and a quiet, reliable workspace to ensure you can provide seamless support to Apple customers.

Does Remote Apple Customer Service allow employees to work from home?

Remote Apple Customer Service positions typically allow employees to work from home, especially for customer support roles that involve handling calls and troubleshooting remotely. These jobs often require the use of specific tools, a reliable internet connection, and adherence to company policies on remote work. However, some roles may require occasional on-site presence or training.

What are the key skills and qualifications needed for remote Apple customer service?

To thrive as a Remote Apple Customer Service representative, you need strong communication skills, problem-solving abilities, and a good understanding of Apple products and services, often supported by previous customer service experience or certifications. Familiarity with CRM systems, ticketing platforms, and Apple’s support tools such as AppleCare is typically required. Excellent listening skills, patience, and a positive attitude help in handling diverse customer inquiries and ensuring customer satisfaction. These skills and qualities are essential for delivering efficient and empathetic support while representing Apple’s brand remotely.

What are popular job titles related to Remote Apple Customer Service jobs in Raleigh, NC? For Remote Apple Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Apple Customer Service jobs in Raleigh, NC look for? The top searched job categories for Remote Apple Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Apple Customer Service jobs? Cities near Raleigh, NC with the most Remote Apple Customer Service job openings:
Remote Apple Customer Service jobs near you
Infographic showing various Remote Apple Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 84% Full Time, 10% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Customer Service Supervisor PBM

Marpai Administrators LLC

Cary, NC • Remote

$58K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description


Marpai Administrators (Subsidiary of Marpai Inc. (NASDAQ: MRAI)) is a technology company transforming the Third Party Administration sector serving employers with self-funded health plans. Marpai Administrators (“Marpai”) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes. 
 
ABOUT THE POSITION: 
 
The Customer Service Supervisor, PBM reports to the Customer Service Manager and is responsible for leading a team of specialized agents, customer service representatives, to deliver high-quality service to resolve complex questions regarding prescription drug coverage. This role plays a critical part in enhancing customer satisfaction, driving retention, and supporting the overall business objectives by maintaining efficient operations and fostering a positive team environment. 
 
WHAT YOU WILL BE DOING: 
 
  • Supervise team: Guide the team through complex member inquiries regarding drug formularies, tier structures, and copays. Supervise the investigation and resolution with members, pharmacies and prescribers of rejected pharmacy claims, coordinating eligibility overrides and technical point-of-sale errors. 
  • Enforce compliance with regulatory requirements: Monitor and train teams on strict adherence to HIPAA regulations and other applicable regulations.
  • Monitor Key Performance Indicators (KPI) and Service Level Agreements (SLA): Ensure the team meets contractual SLAs. 
  • Training and Coaching: Analyze trends of issues to identify, training gaps, performance issues, and create a plan to address the gaps and recommend solutions as needed. Provide coaching and critical conversations to direct reports for developmental and correctional issues. 
  • Quality assurance and audits: Complete monthly call monitoring. Review monthly scorecard with individuals on team, identifying trends that need to be addressed as well as kudos for jobs well done.
  • Handles overflow for calls, chat, and emails as needed especially during peak
  • Maintain and develop Standard Operating Procedures
  • Other duties as required
 
WHAT SUCCESS LOOKS LIKE: 
 
  • Drive member accessibility through effectively managing resources, coordinating multiple daily tasks, and enhancing the effectiveness of customer interactions
  • Ensure exceptional quality through the monitoring and coaching of call interactions and claim processing
  • Cultivate the ultimate customer experience by ensuring the team is well trained and coached
  • Ensure team is meeting and exceeding expectations and metrics
 
WHAT DO YOU NEED:
  • Industry Experience: 2+ years of experience in a PBM, managed care, healthcare call center, or pharmacy environment.
  • Preferred License: Active Certified Pharmacy Technician (CPhT) designation or state pharmacy technician license is highly preferred. 
  • 3 years minimum call center experience
  • 3+ years in a supervisory or leadership role in a call center
  • Strong leadership and team management skills
  • Excellent communication, both verbal and written
  • Problem-solving and conflict resolution skills
  • Ability to analyze performance metrics and use data to improve team effectiveness
  • Encourage and support accountability and engagement, including sharing of information, ownership and successes with others
  • Consistently communicate expectations to clients and internal team members
  • Capability to manage service recovery as necessary

WORK REQUIREMENTS:
  • Tampa, FL or Remote
  • Fast paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible
  • No travel required 
 
 WHY WORK AT MARPAI?  
We have great benefits: 
  • Generous PTO
  • Medical and Prescription 
  • Health and Wellness Programs 
  • EAP 
  • FSA / HSA / Dependent Care
  • Dental 
  • Vision 
  • Life and Disability 
  • STD/LTD
  • Voluntary Benefits: Critical Illness, Accident, Hospital
  • 401k with Employer Match
  • LegalShield 
  • Identity Theft Protection
       
    Marpai is an equal opportunity workplace.  We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
     
     

This is a remote position.