ZipRecruiter

Log In

2

Remote Ancestry Customer Service Jobs in Maple Ridge, BC

Percona

General Manager, MariaDB (Remote)

Vancouver, BC · Remote

Together, you'll deliver customer success through 24/7 support, managed services, and professional ... Percona is proud to be a remote-only and globally dispersed workforce - we have colleagues in more ...

next page

Showing results 1-20

All JobsAncestry Customer Service JobsRemote Ancestry Customer Service JobsRemote Ancestry Customer Service Jobs in Maple Ridge, BC

Remote Ancestry Customer Service information

What are the key skills and qualifications needed to thrive as a Remote Ancestry Customer Service representative, and why are they important?

To thrive as a Remote Ancestry Customer Service representative, you need strong communication skills, problem-solving abilities, and familiarity with genealogy concepts, typically supported by a high school diploma or relevant experience. Proficiency with CRM software, online chat platforms, and ancestry research tools is commonly required. Patience, empathy, and active listening are standout soft skills for assisting customers with sensitive or complex family history inquiries. These skills and qualities are crucial to ensure accurate support, customer satisfaction, and a positive experience for users seeking personal and meaningful genealogical information.

What is the difference between Remote Ancestry Customer Service vs Remote Ancestry Sales Representative?

AspectRemote Ancestry Customer ServiceRemote Ancestry Sales Representative
CredentialsBasic customer service skills, sometimes CRM software knowledgeSales experience, communication skills, CRM familiarity
Work EnvironmentRemote, customer support center or home officeRemote, sales-focused environment, often with client interaction
Employer & Industry UsageUsed across genealogy, heritage, and subscription servicesCommon in genealogy, subscription services, and direct sales roles
Search & Comparison IntentCustomer support roles, service jobs, remote customer serviceSales roles, remote sales jobs, customer acquisition

Remote Ancestry Customer Service focuses on assisting customers with inquiries, troubleshooting, and support, while Remote Ancestry Sales Representative emphasizes promoting services, closing sales, and expanding customer base. Both roles are remote and require communication skills, but they serve different functions within the same industry.

What are Remote Ancestry Customer Service representatives?

Remote Ancestry Customer Service representatives are professionals who assist customers with inquiries and issues related to genealogy and ancestry services, typically working from home or another remote location. They help users navigate ancestry platforms, interpret DNA results, update family trees, and resolve account or technical problems. These representatives use phone, email, or live chat to provide support, ensuring a positive customer experience. They require strong communication skills, familiarity with ancestry tools, and the ability to troubleshoot common customer concerns.

What are some common challenges faced by Remote Ancestry Customer Service representatives, and how are they addressed?

Remote Ancestry Customer Service representatives often encounter challenges such as guiding customers through complex genealogical information, handling sensitive family topics, and navigating technical issues with online platforms. To address these, team members receive specialized training in both genealogy basics and customer empathy, and they have access to detailed resources and escalation support. Regular team meetings and knowledge-sharing sessions also help representatives stay updated and troubleshoot unique cases effectively, ensuring a supportive remote work environment.
What are popular job titles related to Remote Ancestry Customer Service jobs in Maple Ridge, BC? For Remote Ancestry Customer Service jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Ancestry Customer Service jobs in Maple Ridge, BC look for? The top searched job categories for Remote Ancestry Customer Service jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Ancestry Customer Service jobs? Cities near Maple Ridge, BC with the most Remote Ancestry Customer Service job openings:
Remote Ancestry Customer Service jobs near you
General Manager, MariaDB (Remote)

General Manager, MariaDB (Remote)

Percona

Vancouver, BC • Remote

Full-time

PTO

Posted 16 days ago

Job description

Job Summary:

MariaDB has matured into a database that is clearly distinct from MySQL, with its own value proposition, feature set, strengths, and use cases. At Percona, we see a meaningful opportunity to both strengthen the MariaDB ecosystem and build a successful business by delivering fully open-source, BSL-free solutions designed for mission-critical MariaDB deployments. It’s time for Percona for MariaDB!

What You Will Do:

  • Own and grow Percona’s MariaDB database business. You’ll drive innovation, amplify Percona’s voice as a thought leader in the space, and scale adoption of our open-source software across community and enterprise users, all while building a profitable, high-impact business. This role reports directly to the CEO.

  • You’re a business-savvy technologist who lives and breathes databases and open source. You get how modern developers think, and you know the real-world pain of running databases at scale. Experience with MariaDB-compatible databases is a strong plus.

  • You’re a self-starter with an entrepreneurial mindset who practices extreme ownership. You don’t wait for direction, you make things happen, find solutions, and never make excuses.

  • You’re comfortable owning big goals, budgets, and outcomes. You know how to build bridges across teams, align stakeholders, and get things done inside a larger organization without losing speed or focus.

  • You’ll lead a small but mighty team that scales with the business. Together, you’ll deliver customer success through 24/7 support, managed services, and professional services, while also contributing to open source and building Percona-maintained software to create an outstanding customer experience. Your team will drive thought leadership, technical marketing, and partnerships with other open-source projects and companies shaping the MariaDB ecosystem.

  • You’ll partner closely with Percona’s Sales and Customer Success teams to uncover every MariaDB opportunity, driving new business, renewals, and expansions while ensuring no potential customer is left behind.

Why Percona?

At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.

Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.

If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!

Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!