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Remote Amazon Scrum Master Jobs in Michigan (NOW HIRING)

Remote Amazon Scrum Master information

What does a Remote Amazon Scrum Master do?

A Remote Amazon Scrum Master is responsible for facilitating agile processes and ensuring that Scrum practices are followed within Amazon's distributed teams. They help coordinate sprints, remove obstacles, and foster communication between team members working from various locations. Their main goal is to help the team deliver high-quality products efficiently while adapting to changes and continuously improving their workflow. As a remote role, they also leverage digital tools to maintain collaboration and productivity across different time zones.

What is the difference between Remote Amazon Scrum Master vs Remote Agile Coach?

AspectRemote Amazon Scrum MasterRemote Agile Coach
CertificationsScrum Master Certification (CSM, PSM)Scrum Master Certification, Agile certifications (SAFe, ICP-ACC)
Work EnvironmentTeam-focused, project-specificOrganization-wide, strategic
Employer & Industry UsageAmazon, e-commerce, tech companiesVarious industries, consulting firms, large enterprises
Search & Comparison IntentFocus on Scrum Master roles at AmazonFocus on Agile coaching at organizational level

The Remote Amazon Scrum Master primarily facilitates Scrum teams within Amazon, focusing on project delivery and team processes. In contrast, a Remote Agile Coach works across multiple teams or organizations to implement Agile practices at a strategic level. Both roles require Scrum certifications, but Agile Coaches often hold additional certifications and have broader responsibilities. The Scrum Master role is more team-centric, while the Agile Coach influences organizational agility.

How does a Remote Amazon Scrum Master typically facilitate team collaboration and communication across different time zones?

As a Remote Amazon Scrum Master, you’ll be responsible for ensuring seamless communication and collaboration among team members who may be spread across various locations and time zones. This often involves scheduling regular stand-ups, sprint planning, and retrospectives at mutually agreeable times, leveraging collaboration tools like Amazon Chime, Slack, or Jira. You'll also need to proactively address challenges related to asynchronous work, such as delayed feedback or miscommunication, by establishing clear documentation practices and promoting transparency. Strong organizational and interpersonal skills are key to fostering an inclusive and efficient team environment remotely.

What are the key skills and qualifications needed to thrive as a Remote Amazon Scrum Master, and why are they important?

To thrive as a Remote Amazon Scrum Master, you need a deep understanding of Agile methodologies, Scrum framework, and experience leading cross-functional teams, often supported by a Scrum Master certification (CSM or PSM). Familiarity with project management tools like Jira or Trello and collaboration platforms such as Slack or Zoom is typically expected. Strong communication, facilitation, and conflict resolution skills are crucial for remote team coordination and stakeholder engagement. These skills and qualities ensure effective project delivery, team productivity, and alignment with Amazon's high-performance standards in a distributed environment.
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Product Owner/Salesforce Experience Cloud (Hybrid/Troy, MI) - Health Alliance Plan

Product Owner/Salesforce Experience Cloud (Hybrid/Troy, MI) - Health Alliance Plan

HAP (Health Alliance Plan)

Troy, MI • On-site, Remote

Other

This job post has expired today. Applications are no longer accepted.


Job description

GENERAL SUMMARY: 

The Product Owner (PO) is responsible for providing guidance and priority decision making on key business decisions impacting the product. The Product Owner is accountable for staying aligned with senior leadership's product vision and is responsible for escalation as necessary.  

The Product Owner for this role will support Health Alliance Plan's Customer Service Administration department and the Salesforce Experience Cloud portal and app.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

  • Drive business requirements and business needs of the product to align with the product vision for a specific line of business such as Commercial and/or Medicare Health Insurance.

  • In collaboration with the Portfolio Manager, develops business cases, determines ROI, establishes KPIs and monitors project funding for the Scrum Team Track and report of product performance against goals.

  • Responsible for market and competitive analysis of Product or Product Segment.

  • Serves as key decision maker for business decisions, creates product backlog and prioritizes development work that drives outcomes related to overall vision and is point of contact for Scrum Master, Project & Portfolio Managers and Scrum team members.

  • Owns and creates the product roadmap with oversight from the Executive Sponsor and Portfolio Manager.

  • Communicates the product vision to stakeholders within and external to the organization and advocates for funding as necessary to meet key objectives.

  • As part of Scrum team ceremonies, consults with technology stakeholders on overall architectural and platform direction and solutioning.

  • Identifies minimum viable product stories and prioritizes appropriately, ensuring key stakeholders are aligned with timelines, releases, and backlog roadmap.

  • Lead development of Business Case, Project Charter Summary and Project Charter. Responsible for defining quarterly commitment and creating content for quarterly planning sessions.  Collaborate with other Scrum Teams as appropriate.

  • Provides input on user experience and design by working with key stakeholders to test product features and writing acceptance criteria for the development team.

  • Integrate insights from customers conversations, stakeholder feedback, and competitive research to identify product opportunities and differentiators.

EDUCATION/EXPERIENCE REQUIRED:
  • Bachelor's degree in business, information technology, or related field required.

  • At least three (3) years' product management or product development for large and complex problems, preferably in managed care or health insurance with working knowledge of product and project management principles.

  • Salesforce and lead generation knowledge preferred.

  • Experience with Commercial and Medicare products and processes preferred. High level understanding of health insurance business functions (Sales, Marketing, Claims, Enrollment, Billing, etc.)

  • Effective communicator who is comfortable talking to a wide range of stakeholders from technical staff to executives to understand their needs and distill insights that drive product strategy and performance.

  • Experience with customer journey mapping development.

  • Experience working in an Agile Development environment. Experience with Scrum principles, ceremonies, and processes within sprint cycles.

  • High energy: strong leadership, analytical, project planning and staff motivation/coordination skills to enable efficient, timely task completion of deliverables that meet or exceed project expectations.

  • An excellent communicator and motivator.

  • Proficient technical and software skills.

  • Opportunity to work remote.  

Department Specific Skills/Experience:

  • Experience working with Salesforce Experience Cloud, Mobile Publisher, Agentforce and Data360.

  • Strong understanding of digital self-service capabilities (portals, knowledge, chat, guided experiences).

  • Experience improving customer/member experience (CX) across digital and assisted channels.

  • Ability to identify journey pain points and drive experience improvements.

  • Experience supporting or owning product backlogs, features, or digital enhancements.

  • Ability to translate business needs into scalable digital solutions and requirements.

  • Experience working in agile or iterative delivery environments.

  • Comfort using data, KPIs, and performance metrics to inform decisions and measure outcomes.

  • Familiarity with AI-driven or automated digital capabilities (e.g., chat, knowledge, workflow automation.

Additional Information
  • Organization: HAP (Health Alliance Plan)
  • Department: Customer Service Admin
  • Shift: Day Job
  • Union Code: Not Applicable