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Remote Amazon Connect Jobs in Virginia (NOW HIRING)

Salesforce IT Architect

VA · On-site +1

$69.25 - $85.75/hr

... g., Genesys, Amazon Connect, MuleSoft, AWS/Azure, external APIs). - Partner with business ... remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants ...

We've helped build products that connect Veterans to tailored services, help millions access ... Built for a remote life Our culture, communications, and tools are built for remote work, enabling ...

Senior Systems Engineer

Mclean, VA · Remote

$105K - $144K/yr

We've helped build products that connect Veterans to tailored services, help millions access ... Built for a remote life Our culture, communications, and tools are built for remote work, enabling ...

Senior Site Reliability Engineer

Mclean, VA · Remote

$57.50 - $76.50/hr

We've helped build products that connect Veterans to tailored services, help millions access ... Built for a remote life Our culture, communications, and tools are built for remote work, enabling ...

We've helped build products that connect Veterans to tailored services, help millions access ... Built for a remote life Our culture, communications, and tools are built for remote work, enabling ...

Platform Engineer Job number: 882 This is a remote position. Ad Hoc is a technology company that ... We've helped build products that connect Veterans to tailored services, help millions access ...

Senior Kubernetes / EKS Engineer

Mclean, VA · Remote

$105K - $145K/yr

We've helped build products that connect Veterans to tailored services, help millions access ... Built for a remote life Our culture, communications, and tools are built for remote work, enabling ...

Site Reliability Engineer

Mclean, VA · Remote

$57.50 - $76.50/hr

We've helped build products that connect Veterans to tailored services, help millions access ... Built for a remote life Our culture, communications, and tools are built for remote work, enabling ...

We've helped build products that connect Veterans to tailored services, help millions access ... Built for a remote life Our culture, communications, and tools are built for remote work, enabling ...

Senior DevSecOps Engineer

Mclean, VA · Remote

$115K - $158K/yr

We've helped build products that connect Veterans to tailored services, help millions access ... Built for a remote life Our culture, communications, and tools are built for remote work, enabling ...

Senior DevOps Automation Engineer

Arlington, VA · On-site +1

$149K - $192K/yr

hackajob is collaborating with Excella to connect them with exceptional professionals for this role ... Senior DevOps Automation Engineer Arlington, Virginia, United States, Remote Flexible Excella is a ...

Lead DevOps Automation Engineer

Arlington, VA · On-site +1

$60.75 - $83/hr

hackajob is collaborating with Excella to connect them with exceptional professionals for this role ... Lead DevOps Automation Engineer Arlington, Virginia, United States, Remote Flexible Excella is a ...

Cloud Engineer

Arlington, VA · On-site +1

$86K - $198K/yr

Remote Work: Hybrid Job Number: R0238995 Location: Arlington,VA,US Share job via: Share Cloud ... DOORS, Jama Connect, ModelCenter, TeamCenter, MATLAB, or STK or CAD tools, including CATIA or ...

Cloud Engineer

Arlington, VA · On-site +1

$69K - $158K/yr

Remote Work: Hybrid Job Number: R0236754 Location: Arlington,VA,US Share job via: Share Cloud ... Connect, ModelCenter, TeamCenter, MATLAB, or STK or CAD tools, including CATIA or SolidWorks

Remote Amazon Connect information

What is a Remote Amazon Connect job?

A Remote Amazon Connect job typically involves working with Amazon Connect, a cloud-based contact center service offered by Amazon Web Services (AWS), from a remote location. Professionals in these roles may be responsible for setting up, managing, or supporting Amazon Connect environments, integrating it with other systems, or assisting customers and users. Common positions include technical support, solutions architect, customer service representative, or cloud engineer. These jobs allow individuals to work from home or any location with internet access, providing flexibility and access to global opportunities.

What is the difference between Remote Amazon Connect vs Remote Customer Service Representative?

AspectRemote Amazon ConnectRemote Customer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentCloud-based contact center platform, remote setupHome office or call center, remote or hybrid
Industry UsageUsed by companies implementing Amazon Connect for customer interactionsUsed across various industries for customer support roles
Job FocusManaging Amazon Connect platform, technical troubleshootingHandling customer inquiries, resolving issues

Remote Amazon Connect roles focus on managing and supporting the Amazon Connect platform, requiring technical skills. Remote Customer Service Representatives handle customer inquiries across industries, often with less technical training. Both roles are remote but differ in technical complexity and responsibilities.

What are some common challenges faced when working remotely as an Amazon Connect specialist, and how can they be addressed?

Remote Amazon Connect specialists often encounter challenges such as troubleshooting complex cloud contact center issues without in-person support and maintaining effective communication with distributed teams. To address these, it's important to leverage collaboration tools (like Slack and video conferencing), document solutions thoroughly, and proactively schedule regular check-ins. Additionally, staying current with Amazon Connect updates and best practices through online communities and AWS resources can help specialists resolve issues efficiently and remain productive in a remote environment.

What are the key skills and qualifications needed to thrive as a Remote Amazon Connect Specialist, and why are they important?

To excel as a Remote Amazon Connect Specialist, you need a deep understanding of cloud-based contact center solutions, telephony systems, and experience with AWS services such as Amazon Connect, Lambda, and S3. Familiarity with call flow design tools, APIs, and AWS certifications like AWS Certified Solutions Architect or AWS Certified Developer are highly beneficial. Strong problem-solving abilities, clear communication, and the capacity to work independently make candidates stand out in remote settings. These skills and qualifications are essential to effectively deploy, optimize, and support scalable customer contact solutions while collaborating remotely with teams and clients.
What are the most commonly searched types of Amazon Connect jobs in Virginia? The most popular types of Amazon Connect jobs in Virginia are:
What are popular job titles related to Remote Amazon Connect jobs in Virginia? For Remote Amazon Connect jobs in Virginia, the most frequently searched job titles are:
What cities in Virginia are hiring for Remote Amazon Connect jobs? Cities in Virginia with the most Remote Amazon Connect job openings:
Salesforce IT Architect

Salesforce IT Architect

Maximus

VA • On-site, Remote

$69.25 - $85.75/hr

Full-time

Medical, Life, Retirement, PTO

Posted 18 hours ago


Maximus rating

6.9

Company rating: 6.9 out of 10

Based on 297 frontline employees who took The Breakroom Quiz

280th of 487 rated business services


Job description

General information
Job Posting Title
Salesforce IT Architect
Date
Friday, June 26, 2026
City
Remote
Country
United States
Working time
Full-time
Description & Requirements
Maximus is currently seeking a Salesforce IT Architect.
This is a remote position. Because of contract obligations the chosen candidate must be a US Citizen or Green Card Holder.
Essential Duties and Responsibilities:
- Oversee the automation processes for daily activities, build activities and new feature and functionality with public and private cloud
- Interact with other team members and groups within the IT organization
- Help enforce the standards for server builds and services deployed in AWS and the private cloud by the cloud solutions teams
- Perform other duties assigned by leadership.
Job-Specific Essential Duties and Responsibilities:
- Lead the end-to-end technical architecture and design of Salesforce solutions across multiple clouds (e.g., Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, Field Service Management), ensuring scalability, performance, and alignment with business objectives.
- Define and enforce enterprise architecture standards, integration patterns, and development best practices across Salesforce and adjacent platforms (e.g., Genesys, Amazon Connect, MuleSoft, AWS/Azure, external APIs).
- Partner with business stakeholders, product owners, and delivery teams to translate complex business requirements into well-architected solutions and technical roadmaps.
- Own integration architecture, including real-time and batch integrations, data synchronization, API strategy, and event-driven patterns across enterprise systems.
- Provide technical leadership and mentorship to development teams, conducting code reviews, solution reviews, and ensuring adherence to Salesforce platform limits and governance.
- Oversee data architecture, including data modeling, data migration strategies, data quality, master data management, and security/compliance considerations.
- Evaluate and recommend Salesforce-native and third-party solutions (AppExchange or custom) to meet functional and non-functional requirements.
- Collaborate with DevOps teams to define CI/CD pipelines, release management processes, and environment strategies for Salesforce development and deployment.
- Ensure security, compliance, and identity management best practices (e.g., role hierarchy, sharing model, OAuth, SSO) are properly implemented.
- Act as a trusted advisor to leadership by providing technical guidance, risk assessments, and solution trade-offs during pre-sales, discovery, and delivery phases.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree. Additional years of relevant experience will be considered in lieu of degree.
- Must have 7 years related experience.
- 5 to 7 years of Salesforce experience performing architect roles, technical development.
- Salesforce technical architect, development, integration of contact center, ability to demonstrate Salesforce solutions.
- Salesforce Administrator, Salesforce Developer.
Preferred Skills and Qualifications:
- Salesforce certifications such as Certified Technical Architect (CTA), Application/System Architect, or multiple domain certifications (Integration, Data Architecture, Sharing & Visibility, etc.).
- Deep experience with Salesforce industry solutions (e.g., Health Cloud) and complex enterprise implementations.
- Strong background in contact center integrations (e.g., Amazon Connect, Genesys, Service Cloud Voice, CCaaS platforms).
- Experience with middleware and integration platforms such as MuleSoft, including API-led connectivity and event-driven architecture patterns.
- Familiarity with DevOps and modern delivery practices (e.g., Git-based version control, CI/CD pipelines, SFDX, DevOps Center, Copado, or Gearset).
- Knowledge of cloud ecosystems (AWS, Azure, or GCP) and how Salesforce integrates within broader enterprise cloud architectures.
- Experience designing and implementing large-scale data migrations, data governance frameworks, and master data management strategies.
- Strong understanding of security and compliance standards (e.g., HIPAA, FedRAMP, OAuth, SSO) in regulated environments.
- Excellent communication skills with the ability to influence stakeholders and present complex technical concepts to non-technical audiences.
- Experience supporting pre-sales activities, including solutioning, estimations, RFP/RFI responses, and architecture reviews.
#techjobs #veteransPage #LI-remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
151,760.00
Maximum Salary
$
200,000.00

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