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Remote Amazon Connect Jobs in Oregon (NOW HIRING)

Cresta

Strategic Solutions Engineer, East

OR · On-site +1

... Amazon Connect). * Strong understanding of AI/ML technologies, especially large language models ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

NICE

Sr AI-Driven Enterprise Support Engineer

OR · On-site +1

Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What ... NICE CXone, Genesys Cloud, Cisco, Five9, Avaya, Amazon Connect, or similar platforms * Technical ...

MANSCAPED

THE MANSCAPED CREATIVE NETWORK

OR · Remote

THE MANSCAPED CREATIVE NETWORK Freelance Talent Pool - All Levels - Remote Who We Are MANSCAPED is ... Amazon, and in major retailers including Target, Walmart, and Best Buy. Our brand is powered by ...

Adswerve, Inc

Digital Media Strategist

OR · On-site +1

$90K - $110K/yr

... Amazon, TTD). * Drive media forecasting, annual planning, and budget allocation with a focus on ... Create executive-ready performance narratives that connect media inputs to consumer journey impact ...

All JobsAmazon Connect JobsRemote Amazon Connect JobsRemote Amazon Connect Jobs in Oregon

Remote Amazon Connect information

What is a Remote Amazon Connect job?

A Remote Amazon Connect job typically involves working with Amazon Connect, a cloud-based contact center service offered by Amazon Web Services (AWS), from a remote location. Professionals in these roles may be responsible for setting up, managing, or supporting Amazon Connect environments, integrating it with other systems, or assisting customers and users. Common positions include technical support, solutions architect, customer service representative, or cloud engineer. These jobs allow individuals to work from home or any location with internet access, providing flexibility and access to global opportunities.

What is the difference between Remote Amazon Connect vs Remote Customer Service Representative?

AspectRemote Amazon ConnectRemote Customer Service Representative
Required CredentialsBasic technical knowledge, customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentCloud-based contact center platform, remote setupHome office or call center, remote or hybrid
Industry UsageUsed by companies implementing Amazon Connect for customer interactionsUsed across various industries for customer support roles
Job FocusManaging Amazon Connect platform, technical troubleshootingHandling customer inquiries, resolving issues

Remote Amazon Connect roles focus on managing and supporting the Amazon Connect platform, requiring technical skills. Remote Customer Service Representatives handle customer inquiries across industries, often with less technical training. Both roles are remote but differ in technical complexity and responsibilities.

What are some common challenges faced when working remotely as an Amazon Connect specialist, and how can they be addressed?

Remote Amazon Connect specialists often encounter challenges such as troubleshooting complex cloud contact center issues without in-person support and maintaining effective communication with distributed teams. To address these, it's important to leverage collaboration tools (like Slack and video conferencing), document solutions thoroughly, and proactively schedule regular check-ins. Additionally, staying current with Amazon Connect updates and best practices through online communities and AWS resources can help specialists resolve issues efficiently and remain productive in a remote environment.

What are the key skills and qualifications needed to thrive as a Remote Amazon Connect Specialist, and why are they important?

To excel as a Remote Amazon Connect Specialist, you need a deep understanding of cloud-based contact center solutions, telephony systems, and experience with AWS services such as Amazon Connect, Lambda, and S3. Familiarity with call flow design tools, APIs, and AWS certifications like AWS Certified Solutions Architect or AWS Certified Developer are highly beneficial. Strong problem-solving abilities, clear communication, and the capacity to work independently make candidates stand out in remote settings. These skills and qualifications are essential to effectively deploy, optimize, and support scalable customer contact solutions while collaborating remotely with teams and clients.
What are popular job titles related to Remote Amazon Connect jobs in Oregon? For Remote Amazon Connect jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Amazon Connect jobs in Oregon look for? The top searched job categories for Remote Amazon Connect jobs in Oregon are:
Remote Amazon Connect jobs near you
Principal AI-Driven Enterprise Support Engineer

Principal AI-Driven Enterprise Support Engineer

NICE

OR • On-site, Remote

Other

Posted 16 days ago

Job description

Principal AI-Driven Enterprise Support Engineer

Location: Seattle or Hybrid Preferred https://www.nice.com/company/global-locations (Remote Considered)

Help Define the Future of AI-Augmented Enterprise Support

We're searching for a rare type of technical leader.

Someone who can walk into a customer escalation, quickly understand the business impact, navigate complex technical architectures, coordinate engineering resources, and earn executive trust-all while leveraging AI to operate at a level that wasn't possible just a few years ago.

At NICE, we're building a new model for enterprise support.

Our vision combines advanced AI capabilities, deep technical expertise, and strategic customer ownership. We believe the future belongs to engineers who know how to leverage AI-not replace human judgment with it.

As a Principal AI-Driven Enterprise Support Engineer, you'll be one of the architects of that future.

Why This Opportunity Is Unique

This role sits at the intersection of:

  • Enterprise Support Engineering
  • Technical Account Management
  • Customer Advocacy
  • AI-Augmented Operations

You'll engage directly with Fortune 500 customers, influence product direction, help shape support strategy, and establish standards for how AI and human expertise work together to deliver exceptional customer outcomes.

You'll have a seat at the table, not just a ticket queue.

What You'll OwnStrategic Enterprise Account Leadership
  • Serve as a trusted advisor for a portfolio of high-value enterprise customers
  • Build executive and senior technical stakeholder relationships
  • Lead strategic support initiatives and account health reviews
  • Identify operational risks and proactively drive remediation plans
  • Influence customer adoption, retention, and long-term success
Advanced Technical Problem Solving
  • Own the most complex customer issues across NICE CXone and adjacent technologies
  • Lead critical escalations involving integrations, telephony, routing, analytics, APIs, and platform infrastructure
  • Serve as the technical quarterback across Product, Engineering, Support, and Services organizations
  • Drive root-cause analysis and long-term resolution strategies
AI-Powered Operational Excellence
  • Leverage AI-driven insights to scale impact across a broad portfolio
  • Evaluate the effectiveness of support-related AI capabilities
  • Provide direct feedback influencing future AI solutions
  • Establish best practices for AI-assisted support operations
  • Help define frameworks that other engineers will follow
Organizational Leadership
  • Mentor senior engineers and emerging technical leaders
  • Drive improvements to support processes and customer engagement models
  • Influence support strategy at an organizational level
  • Partner with executives and product leadership on customer-driven priorities
What You BringRequired Experience
  • 10+ years supporting enterprise SaaS, cloud, or CCaaS technologies
  • Proven success managing large, complex enterprise customer relationships
  • Deep expertise troubleshooting sophisticated technical environments
  • Experience leading high-severity customer escalations
  • Strong executive presence and customer-facing communication skills
  • Ability to influence across multiple organizations without direct authority
Preferred Qualifications
  • NICE CXone, Genesys, Cisco, Amazon Connect, Five9, or comparable enterprise contact center platforms
  • Technical Account Manager, Principal Support Engineer, Customer Architect, or Solutions Architect background
  • Expertise in APIs, integrations, telephony, routing, analytics, cloud infrastructure, and enterprise applications
  • Experience supporting Fortune 500 organizations
  • Demonstrated use of AI-enabled workflows to improve operational outcomes
The Ideal Candidate

You may currently be a:

  • Principal Support Engineer
  • Senior Technical Account Manager
  • Customer Success Architect
  • Enterprise Solutions Engineer
  • Escalation Manager
  • Contact Center Solutions Expert

What matters most is your ability to combine technical leadership, customer ownership, and AI-enabled execution.

Why Join NICE Now

You'll work with globally recognized brands, influence a strategic company initiative, and help create a role category many organizations haven't yet imagined.

This isn't simply a principal support position.

It's an opportunity to shape how enterprise software companies support customers in the AI era.

The playbook doesn't exist yet.

You'll help write it.

Apply