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Remote Amazon Chat Jobs (NOW HIRING)

Sunrun

Staff Software Engineer

This position is primarily remote, with occasional visits to a local office or our corporate ... chat channels. * Lead the integration between Amazon Connect and Salesforce Service Cloud Voice ...

Miratech

Biz Architect

Canada, KY · Remote

... Amazon Connect and Genesys and possess strong knowledge of IVR, chat, SMS, email, self-service ... remote work. * Growth Mindset: reap the benefits of a range of professional development ...

Hire Talent

Senior Contact Center Developer

Mclean, VA · Remote

$56 - $73.75/hr

Remote Additional Informations: As a senior Contact Center Developer, you will be responsible for ... Other contact center systems (e.g., Amazon Connect, Avaya) is also a plus. • Strong expertise in ...

TTEC Digital

AWS Sr. Developer Node.js/TypeScript

Austin, TX · On-site +1

$115K - $135K/yr

This is a remote role based in the United States. As a core member of our Managed Services Practice ... Background in Amazon Connect or contact center technology. > * Experience designing and integrating ...

Miratech

Solutions Architect

$64.50 - $85/hr

... Amazon, NICE) across various applications such as inbound, outbound, WFM, and other integrated ... Voice/Chat BOT, Agent Assist, Automated QM, etc) * Proven expertise across multiple CX applications ...

TTEC Digital

AWS Sr. Developer Node.js/TypeScript

Austin, TX · Remote

$52.50 - $67.75/hr

This is a remote role based in the United States. As a core member of our Managed Services Practice ... Background in Amazon Connect or contact center technology. * Experience designing and integrating ...

Miratech

Solutions Architect

$54 - $71.25/hr

... Amazon, NICE) across various applications such as inbound, outbound, WFM, and other integrated ... Voice/Chat BOT, Agent Assist, Automated QM, etc) * Proven expertise across multiple CX applications ...

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Remote Amazon Chat information

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$64.5K

$115.6K

$152.5K

How much do remote amazon chat jobs pay per year?

As of May 30, 2026, the average yearly pay for remote amazon chat in the United States is $115,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $142,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Amazon Chat Support Representative, and why are they important?

To thrive as a Remote Amazon Chat Support Representative, you need strong written communication skills, customer service experience, and basic computer literacy, typically with at least a high school diploma. Familiarity with Amazon's internal chat systems, CRM software, and ticketing tools is often required. Outstanding problem-solving abilities, patience, and multitasking skills set top performers apart in this role. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective handling of multiple inquiries in a fast-paced remote environment.

What are the main challenges faced by Remote Amazon Chat representatives working from home?

Remote Amazon Chat representatives often face challenges such as maintaining high productivity in a home environment and managing multiple customer conversations simultaneously. Because interactions occur exclusively through chat, representatives must communicate clearly and efficiently while handling several chats at once. Staying updated with Amazon’s evolving policies and troubleshooting procedures is also essential, as is collaborating effectively with remote team members and supervisors through digital platforms. Having a reliable internet connection and a quiet workspace can help overcome many of these challenges.

What is a Remote Amazon Chat job?

A Remote Amazon Chat job involves assisting Amazon customers through online chat platforms rather than phone or in-person communication. Employees in this role handle customer inquiries, resolve issues, and provide information about orders, products, and services. These positions are typically part of Amazon's customer service team and can be performed from home, offering flexibility and the ability to work from almost anywhere. Remote Amazon Chat agents need strong communication skills, proficiency with computers, and the ability to multitask in a fast-paced environment.

What is the difference between Remote Amazon Chat vs Remote Amazon Customer Service Representative?

AspectRemote Amazon ChatRemote Amazon Customer Service Representative
CredentialsBasic customer service skills, sometimes certificationsSame as Amazon Chat, often requires customer service experience
Work EnvironmentOnline chat platform, remote from homeOnline chat, phone, or email support from home
Employer & IndustryAmazon, e-commerceAmazon, e-commerce
Search & Comparison IntentCustomer support via chatCustomer support via chat, phone, or email

Remote Amazon Chat primarily involves handling customer inquiries through live chat, focusing on quick, written communication. Remote Amazon Customer Service Representative may include chat, phone, or email support, often requiring broader customer service skills. Both roles are remote, work for Amazon, and serve similar customer support functions, but the chat role is more specialized in live chat interactions.

More about Remote Amazon Chat jobs
What cities are hiring for Remote Amazon Chat jobs? Cities with the most Remote Amazon Chat job openings:
What are the most commonly searched types of Amazon Chat jobs? The most popular types of Amazon Chat jobs are:
What states have the most Remote Amazon Chat jobs? States with the most job openings for Remote Amazon Chat jobs include:
What job categories do people searching Remote Amazon Chat jobs look for? The top searched job categories for Remote Amazon Chat jobs are:
Remote Amazon Chat jobs near you
Infographic showing various Remote Amazon Chat job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $115,565 per year, or $55.6 per hour.
Staff Software Engineer

Staff Software Engineer

Sunrun

Remote

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Sunrun rating

7.7

Company rating: 7.7 out of 10

Based on 70 frontline employees who took The Breakroom Quiz

33rd of 50 rated energy and utility

Job description

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.
This position is primarily remote, with occasional visits to a local office or our corporate headquarters for team-building, training, and collaborative project work. These on-site sessions are designed to strengthen connections, share insights, and ensure a seamless experience for our team and customers. Equipment pick-up from a local branch will be required. We will provide advance notice whenever on-site attendance is required, making these times purposeful and rewarding.
Job Summary
We are looking for an experienced Amazon Connect Developer with a strong background in integrating Salesforce Service Cloud Voice. This role is suited for someone who understands both AWS-based contact center solutions and Salesforce CRM workflows, and can effectively connect these platforms to create seamless customer support experiences. The candidate will collaborate with cross-functional teams to design, implement, and enhance voice-enabled solutions that support our service operations.
Key Responsibilities
  • Design and implement Amazon Connect contact flows, including integrations with Lex bots and routing logic for voice and chat channels.
  • Lead the integration between Amazon Connect and Salesforce Service Cloud Voice, ensuring smooth data synchronization, call handling, and screen pop functionality.
  • Develop and maintain AWS Lambda functions, APIs using API Gateway, and supporting infrastructure for event-driven workflows.
  • Work closely with Salesforce developers and administrators to build CTI integrations, enhance user interfaces, and enable call transcription features.
  • Maintain a secure and reliable voice architecture, including proper IAM roles, encryption, and access controls.
  • Monitor system performance and usage through CloudWatch, Amazon Connect metrics, and Salesforce reporting tools.
  • Support DevOps initiatives, including CI/CD pipelines, infrastructure as code, and environment management using tools like CloudFormation, Terraform, or SAM.

Required Qualifications
  • 3+ years of hands-on experience with Amazon Connect, including advanced contact flow design and AWS integrations.
  • Proven experience integrating Amazon Connect with Salesforce Service Cloud Voice, including Contact Lens configuration, Salesforce CTI integration and softphone customization, real-time transcription and agent assistance features, and strong proficiency with AWS services such as Lambda, API Gateway, DynamoDB, S3, EventBridge, CloudWatch, and IAM.
  • Programming experience in JavaScript (Node.js) or Python.
  • Familiarity with Salesforce Service Cloud, Lightning Experience, and the Open CTI framework.
  • Demonstrated proficiency in utilizing AI tools to enhance productivity and streamline workflows, or possess the agility and "growth mindset" to rapidly master new AI technologies as they are integrated into Sunrun's operations.

Preferred Qualifications
  • AWS certifications (e.g., Developer Associate or Solutions Architect Associate).
  • Salesforce certifications (e.g., Platform Developer I or Service Cloud Consultant).
  • Experience with Amazon Lex, Kinesis, or the Connect Streams API.
  • Knowledge of voice analytics, customer journey mapping, or AI-driven voice solutions.

Soft Skills
  • Strong communication and documentation abilities, particularly in collaborative environments.
  • Ability to work independently and manage multiple priorities effectively.
  • Detail-oriented with a strong analytical mindset and a focus on delivering excellent customer experiences.

Recruiter:
Kristina Sedjo (kristina.sedjo@sunrun.com)
Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.
Starting salary/wage for this opportunity:
194,176.10 to 233,011.33
Compensation decisions will not be based on a candidate's salary history. You can learn more here.
This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun

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