ZipRecruiter

Log In

2

Remote Amazon Chat Jobs (NOW HIRING)

Brillio

IVR QA Engineer - R01566923

Saint Louis, MO · On-site +1

Remote/ Hybrid (Coppell, TX/NY/ CA) As a consultant within the DE team, you will work with our ... Amazon Connect and related technologies. The role involves testing IVR flows, voice and chatbot ...

Liveops

Real Time Analyst

Proficiency in Shiftboard, Slack, and WFM tools (e.g., Serenova, Amazon Connect) highly desired ... Ability to work independently in a fast-paced, remote environment. * Strong attention to detail and ...

TTEC Digital

AWS Sr. Developer Node.js/TypeScript

Austin, TX · On-site +1

$115K - $135K/yr

This is a remote role based in the United States. As a core member of our Managed Services Practice ... Background in Amazon Connect or contact center technology. * Experience designing and integrating ...

Pavago

Marketing Assistant

$40K - $51K/yr

Marketing Assistant Position Type: Full-Time, Remote Working Hours: U.S. Central Time About the ... S.-based e-commerce and live selling business operating across platforms like TikTok, Amazon, and ...

Canonical

Sales Development Representative

Chicago, IL · Remote

In partnership with Google, Amazon, IBM and Microsoft, Canonical helps companies become more agile ... Handle inbound customer inquiries across email, phone and chat * Execute outbound sales & marketing ...

Qvest US

Senior Engineer (Applied AI / ML)

Concord, NC · Remote

$107K - $146K/yr

Experience using different models (OpenAI, ChatGPT, Claude, Amazon Bedrock, LLaMA etc..) and ... Remote & Hybrid Work While remote or hybrid work may be permitted for certain projects, client ...

Qvest US

Senior Engineer (Applied AI / ML)

$107K - $146K/yr

Experience using different models (OpenAI, ChatGPT, Claude, Amazon Bedrock, LLaMA etc..) and ... Remote & Hybrid Work While remote or hybrid work may be permitted for certain projects, client ...

Qvest US

Senior Engineer (Applied AI / ML)

Austin, TX · On-site +1

$103K - $142K/yr

Experience using different models (OpenAI, ChatGPT, Claude, Amazon Bedrock, LLaMA etc..) and ... Remote & Hybrid Work While remote or hybrid work may be permitted for certain projects, client ...

TEKsystems

TalkDesk Contact Center Engineer

Atlanta, GA · Remote

$45 - $50/hr

Contact Center Systems Engineer (AI & Automation) Location: 100% Remote Employment Type: Contract ... Support the rollout and optimization of chat and digital engagement channels. * Configure and ...

New

Qvest US

Senior Engineer (Applied AI / ML)

Austin, TX · Remote

$107K - $146K/yr

Experience using different models (OpenAI, ChatGPT, Claude, Amazon Bedrock, LLaMA etc..) and ... Remote & Hybrid Work While remote or hybrid work may be permitted for certain projects, client ...

next page

Showing results 1-20

All JobsAmazon Chat JobsRemote Amazon Chat Jobs

Remote Amazon Chat information

See salary details

$64.5K

$115.6K

$152.5K

How much do remote amazon chat jobs pay per year?

As of Jul 22, 2026, the average yearly pay for remote amazon chat in the United States is $115,565.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $142,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Amazon Chat vs Remote Amazon Customer Service Representative?

AspectRemote Amazon ChatRemote Amazon Customer Service Representative
CredentialsBasic customer service skills, sometimes certificationsSame as Amazon Chat, often requires customer service experience
Work EnvironmentOnline chat platform, remote from homeOnline chat, phone, or email support from home
Employer & IndustryAmazon, e-commerceAmazon, e-commerce
Search & Comparison IntentCustomer support via chatCustomer support via chat, phone, or email

Remote Amazon Chat primarily involves handling customer inquiries through live chat, focusing on quick, written communication. Remote Amazon Customer Service Representative may include chat, phone, or email support, often requiring broader customer service skills. Both roles are remote, work for Amazon, and serve similar customer support functions, but the chat role is more specialized in live chat interactions.

What is a Remote Amazon Chat job?

A Remote Amazon Chat job involves assisting Amazon customers through online chat platforms rather than phone or in-person communication. Employees in this role handle customer inquiries, resolve issues, and provide information about orders, products, and services. These positions are typically part of Amazon's customer service team and can be performed from home, offering flexibility and the ability to work from almost anywhere. Remote Amazon Chat agents need strong communication skills, proficiency with computers, and the ability to multitask in a fast-paced environment.

What are the main challenges faced by Remote Amazon Chat representatives working from home?

Remote Amazon Chat representatives often face challenges such as maintaining high productivity in a home environment and managing multiple customer conversations simultaneously. Because interactions occur exclusively through chat, representatives must communicate clearly and efficiently while handling several chats at once. Staying updated with Amazon’s evolving policies and troubleshooting procedures is also essential, as is collaborating effectively with remote team members and supervisors through digital platforms. Having a reliable internet connection and a quiet workspace can help overcome many of these challenges.

What are the key skills and qualifications needed to thrive as a Remote Amazon Chat Support Representative, and why are they important?

To thrive as a Remote Amazon Chat Support Representative, you need strong written communication skills, customer service experience, and basic computer literacy, typically with at least a high school diploma. Familiarity with Amazon's internal chat systems, CRM software, and ticketing tools is often required. Outstanding problem-solving abilities, patience, and multitasking skills set top performers apart in this role. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective handling of multiple inquiries in a fast-paced remote environment.
More about Remote Amazon Chat jobs
What cities are hiring for Remote Amazon Chat jobs? Cities with the most Remote Amazon Chat job openings:
What are the most commonly searched types of Amazon Chat jobs? The most popular types of Amazon Chat jobs are:
What states have the most Remote Amazon Chat jobs? States with the most job openings for Remote Amazon Chat jobs include:
What job categories do people searching Remote Amazon Chat jobs look for? The top searched job categories for Remote Amazon Chat jobs are:
Remote Amazon Chat jobs near you
Infographic showing various Remote Amazon Chat job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $115,565 per year, or $55.6 per hour.
IVR QA Engineer - R01566923

IVR QA Engineer - R01566923

Brillio

Saint Louis, MO • On-site, Remote

Contractor

Posted 3 days ago

Job description

About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
IVR QA Engineer
Primary Skills
  • Selenium, BDD - Behavior Driven Development, Zephyr, Cucumber

Specialization
  • Quality Engineering - Web Applications & Microservices: Associate SDET

Job requirements
  • Role: IVR QA Engineer
    Years of Experience: 8+ years
    Location: Remote/ Hybrid (Coppell, TX/NY/ CA)
    As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.
    Job Description:
    We are seeking a skilled IVR QA Engineer to validate and ensure the quality of contact centre solutions built on Amazon Connect and related technologies. The role involves testing IVR flows, voice and chatbot interactions, backend integrations, and ensuring seamless customer experience across channels.
    Key Responsibilities
    IVR & Contact Flow Testing
    • Validate IVR call flows, routing logic, and customer journeys
    • Perform end-to-end testing of inbound, outbound, and callback flows
    • Test voice, chat, and self-service interactions for accuracy and usability
    Functional & Integration Testing
    • Test integrations between Amazon Connect, AWS services, and backend systems
    • Validate APIs, Lambda functions, and data flows across systems
    • Ensure correct handling of user inputs, fallback scenarios, and edge cases
    Test Design & Execution
    • Design detailed test cases, test scenarios, and test data
    • Execute functional, regression, system, and integration testing
    • Perform smoke and sanity testing during releases
    Automation & Tools
    • Develop and maintain test automation scripts where applicable
    • Use tools like Cyara, Selenium, or API testing frameworks for validation
    • Support test automation for IVR and conversational flows
    Defect Management & Reporting
    • Identify, log, track, and retest defects
    • Work closely with developers and BA teams for issue resolution
    • Prepare test reports, status updates, and quality metrics
    Quality Assurance & Compliance
    • Ensure high-quality delivery aligned with business requirements
    • Validate compliance with security and data standards
    • Participate in UAT support and production validation
    Required Skills & Qualifications
    • 3-8 years of experience in QA or testing roles
    • Hands-on experience in IVR / Contact Center testing
    • Experience with Amazon Connect or similar platforms
    • Strong understanding of call flows, routing, and telephony concepts
    • Experience with API testing and backend validation
    • Knowledge of AWS services (Lambda, S3, API Gateway, CloudWatch)
    • Experience in test case design, execution, and defect tracking
    • Strong understanding of SDLC, STLC, and Agile methodologies
    Preferred Skills
    • Experience with testing tools such as Cyara, Hammer, or similar IVR testing tools
    • Exposure to chatbot/voice bot testing (Amazon Lex or equivalent)
    • Experience in automation frameworks (Selenium, REST Assured, etc.)
    • Knowledge of contact centre platforms like Avaya or Genesys
    • Familiarity with CI/CD and DevOps testing practices
    Soft Skills
    • Strong analytical and problem-solving abilities
    • Good communication and stakeholder coordination skills
    • Attention to detail and quality mindset
    • Ability to work in fast-paced, Agile environments
    Why should you apply for this role?
    As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.
    Know more about
    PPE: https://www.brillio.com/platform-and-product-engineering/
    DAE: https://www.brillio.com/services-data-analytics/
    CES: https://www.brillio.com/services-customer-experience-services/
    DI: https://www.brillio.com/services-digital-infrastructure/
    Know what it's like to work and grow at Brillio: https://www.brillio.com/join-us/
    Equal Employment Opportunity Declaration
    Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
    #LI-RJ1

Know what it's like to work and grow at Brillio: Click here
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply