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Remote Amazon Chat Jobs in Texas (NOW HIRING)

Krest Global Solutions

AWS Connect Developer

Dallas, TX · Remote

$60 - $65/hr

Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization: H1B, GC, USC Overview We are ... optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions. · ...

Krest Global Solutions

Senior Product Manager

Dallas, TX · On-site +1

$50 - $60/hr

... to Amazon Connect, with a specific focus on healthcare payer operations. This role will be ... US (Remote/Hybrid - Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / ...

TTEC Digital

AWS Sr. Developer Node.js/TypeScript

Austin, TX · On-site +1

$115K - $135K/yr

This is a remote role based in the United States. As a core member of our Managed Services Practice ... Background in Amazon Connect or contact center technology. * Experience designing and integrating ...

Qvest US

Senior Engineer (Applied AI / ML)

Austin, TX · On-site +1

$103K - $142K/yr

Experience using different models (OpenAI, ChatGPT, Claude, Amazon Bedrock, LLaMA etc..) and ... Remote & Hybrid Work While remote or hybrid work may be permitted for certain projects, client ...

Lab Alley

Digital Revenue Manager

Austin, TX · On-site +1

Ensure data from AI chat assistants flows seamlessly to frontline staff without losing context. 3. ... Manage and mentor a small group of hybrid & remote customer success staff. * Training & Talent:

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Remote Amazon Chat information

What is the difference between Remote Amazon Chat vs Remote Amazon Customer Service Representative?

AspectRemote Amazon ChatRemote Amazon Customer Service Representative
CredentialsBasic customer service skills, sometimes certificationsSame as Amazon Chat, often requires customer service experience
Work EnvironmentOnline chat platform, remote from homeOnline chat, phone, or email support from home
Employer & IndustryAmazon, e-commerceAmazon, e-commerce
Search & Comparison IntentCustomer support via chatCustomer support via chat, phone, or email

Remote Amazon Chat primarily involves handling customer inquiries through live chat, focusing on quick, written communication. Remote Amazon Customer Service Representative may include chat, phone, or email support, often requiring broader customer service skills. Both roles are remote, work for Amazon, and serve similar customer support functions, but the chat role is more specialized in live chat interactions.

What is a Remote Amazon Chat job?

A Remote Amazon Chat job involves assisting Amazon customers through online chat platforms rather than phone or in-person communication. Employees in this role handle customer inquiries, resolve issues, and provide information about orders, products, and services. These positions are typically part of Amazon's customer service team and can be performed from home, offering flexibility and the ability to work from almost anywhere. Remote Amazon Chat agents need strong communication skills, proficiency with computers, and the ability to multitask in a fast-paced environment.

What are the main challenges faced by Remote Amazon Chat representatives working from home?

Remote Amazon Chat representatives often face challenges such as maintaining high productivity in a home environment and managing multiple customer conversations simultaneously. Because interactions occur exclusively through chat, representatives must communicate clearly and efficiently while handling several chats at once. Staying updated with Amazon’s evolving policies and troubleshooting procedures is also essential, as is collaborating effectively with remote team members and supervisors through digital platforms. Having a reliable internet connection and a quiet workspace can help overcome many of these challenges.

What are the key skills and qualifications needed to thrive as a Remote Amazon Chat Support Representative, and why are they important?

To thrive as a Remote Amazon Chat Support Representative, you need strong written communication skills, customer service experience, and basic computer literacy, typically with at least a high school diploma. Familiarity with Amazon's internal chat systems, CRM software, and ticketing tools is often required. Outstanding problem-solving abilities, patience, and multitasking skills set top performers apart in this role. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective handling of multiple inquiries in a fast-paced remote environment.
What are popular job titles related to Remote Amazon Chat jobs in Texas? For Remote Amazon Chat jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Amazon Chat jobs in Texas look for? The top searched job categories for Remote Amazon Chat jobs in Texas are:
What cities in Texas are hiring for Remote Amazon Chat jobs? Cities in Texas with the most Remote Amazon Chat job openings:
Remote Amazon Chat jobs near you
Infographic showing various Remote Amazon Chat job openings in Texas as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% Remote job distribution.
AWS Connect Admin/IVR Developer-Remote

AWS Connect Admin/IVR Developer-Remote

NAVA Software Solutions

Houston, TX • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

NAVA Software solutions is looking for a AWS Connect Admin/ IVR Developer
Details:
AWS Connect Admin/Developer(IVR)
Location: Remote
Duration: 6-12 months
Mandatory Skills: IVR Developer/Admin with recent AWS connect exp.
Job description:
Summary: An AWS Connect/IVR Developer & Admin responsible for designing, developing, and implementing cloud contact center solutions using Amazon Connect. The role involves integrating AWS Lambda and other AWS services to enhance customer and agent experiences, reducing average handle time (AHT) and improving efficiency.
Key Responsibilities:
  • Design and develop Omnichannel Contact Centers using Amazon Connect.
  • Create and configure Connect flows, routing profiles, queues, IVR callbacks, and voicemail services.
  • Integrate Amazon Connect with external CRMs like Salesforce to streamline customer service.
  • Develop and implement AWS Lambda functions to support Connect functionalities.
  • Use AWS services like S3, DynamoDB, and CloudWatch for backend integrations and data storage.
  • Automate provisioning and configuration management processes using Terraform or CloudFormation.
  • Work with customer interaction analysis tools like CTR and integrate speech-to-text analytics tools (e.g., Verint).
  • Optimize Connect instances by implementing best practices for call recordings, security, and routing strategies.

Required Skills:
  • Proficiency in Amazon Connect, AWS Lambda, and AWS infrastructure services (S3, DynamoDB, API Gateway).
  • Strong understanding of voice and chat flow development in AWS.
  • Hands-on experience with tools such as Terraform, CloudFormation for infrastructure automation.
  • Integration experience with third-party systems like Salesforce and CRM systems.
  • Proficiency in Node.js and Python for Lambda development.
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About NAVA Software Solutions

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NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

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