ZipRecruiter

Log In

2

Remote Amazon Chat Jobs in Atlanta, GA (NOW HIRING)

All JobsAmazon Chat JobsRemote Amazon Chat JobsRemote Amazon Chat Jobs in Atlanta, GA

Remote Amazon Chat information

See Atlanta, GA salary details

$62K

$111.1K

$146.7K

How much do remote amazon chat jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote amazon chat in Atlanta, GA is $111,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,800.00 and $137,000.00 per year, depending on experience, location, and employer.

What is a remote Amazon Chat?

A Remote Amazon Chat job involves assisting Amazon customers through online chat platforms rather than phone or in-person communication. Employees in this role handle customer inquiries, resolve issues, and provide information about orders, products, and services. These positions are typically part of Amazon's customer service team and can be performed from home, offering flexibility and the ability to work from almost anywhere. Remote Amazon Chat agents need strong communication skills, proficiency with computers, and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a remote Amazon Chat support representative?

To thrive as a Remote Amazon Chat Support Representative, you need strong written communication skills, customer service experience, and basic computer literacy, typically with at least a high school diploma. Familiarity with Amazon's internal chat systems, CRM software, and ticketing tools is often required. Outstanding problem-solving abilities, patience, and multitasking skills set top performers apart in this role. These skills ensure efficient resolution of customer issues, high satisfaction rates, and effective handling of multiple inquiries in a fast-paced remote environment.

What are the main challenges faced by remote Amazon Chat representatives working from home?

Remote Amazon Chat representatives often face challenges such as maintaining high productivity in a home environment and managing multiple customer conversations simultaneously. Because interactions occur exclusively through chat, representatives must communicate clearly and efficiently while handling several chats at once. Staying updated with Amazon’s evolving policies and troubleshooting procedures is also essential, as is collaborating effectively with remote team members and supervisors through digital platforms. Having a reliable internet connection and a quiet workspace can help overcome many of these challenges.

What is the difference between Remote Amazon Chat vs Remote Amazon Customer Service Representative?

AspectRemote Amazon ChatRemote Amazon Customer Service Representative
CredentialsBasic customer service skills, sometimes certificationsSame as Amazon Chat, often requires customer service experience
Work EnvironmentOnline chat platform, remote from homeOnline chat, phone, or email support from home
Employer & IndustryAmazon, e-commerceAmazon, e-commerce
Search & Comparison IntentCustomer support via chatCustomer support via chat, phone, or email

Remote Amazon Chat primarily involves handling customer inquiries through live chat, focusing on quick, written communication. Remote Amazon Customer Service Representative may include chat, phone, or email support, often requiring broader customer service skills. Both roles are remote, work for Amazon, and serve similar customer support functions, but the chat role is more specialized in live chat interactions.

What are popular job titles related to Remote Amazon Chat jobs in Atlanta, GA?

For Remote Amazon Chat jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Remote Amazon Chat jobs in Atlanta, GA look for?

The top searched job categories for Remote Amazon Chat jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Remote Amazon Chat jobs?

Cities near Atlanta, GA with the most Remote Amazon Chat job openings:

Remote Amazon Chat jobs near you
Infographic showing various Remote Amazon Chat job openings in Atlanta, GA as of August 2026, with employment types broken down into 62% Full Time, 10% Part Time, and 28% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $111,134 per year, or $53.4 per hour.

AWS Connect Developer - Remote

Volantsoft Inc

Lawrenceville, GA • Remote

Full-time

Posted 28 days ago

Job description

Job Title:  AWS Connect Developer
Location: 100% Remote
Duration: Long Term Project
 
Position Description:

We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions.
 
Key Responsibilities
  • Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.
  • Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.
  • Build and maintain integrations between Amazon Connect and CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.
  • Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms.
  • Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3).
  • Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation.
  • Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools.
  • Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring.
  • Troubleshoot issues, optimize integrations, and deliver continuous improvements.
 
Required Qualifications
  • 10+ years of software development experience, including 5+ years in Amazon Connect development.
  • Strong Node.js development skills (backend services, APIs, integrations).
  • Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting.
  • Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow).
  • Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations.
  • Solid understanding of IAM security, role-based access, and compliance requirements.
 
Preferred Skills
  • Experience with Amazon Lex, Polly, and Transcribe for conversational AI.
  • Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API).
  • Background in contact center technologies such as Avaya, Genesys, or Twilio. 
Mohith AT volantsoft DOT com 

This is a remote position.