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WHO WE ARE AND WHAT WE DO

The Digital Center of Excellence (DCOE) is the organization within Hallmark Technology that is responsible for:

• Building a world-class, consumer-focused caring platform that enables Hallmark’s lines of business (LOB) across the enterprise (Crayola, Hallmark Media, Hallmark Global) to accelerate their direct-to-consumer product strategies
• Developing a Cloud-first, multi-tenant digital platform that provides capabilities and services, such as a unified Hallmark Profile, Product Recommendations, Global Payment services, etc.
• Building, securing, and operating digital consumer products for Hallmark’s LOBs
• Scaling development capabilities to build for Hallmark’s future

As a member of the DCOE group you'll partner with high functioning, high energy teams of cross-functional disciplines that bring products like Hallmark.com and our Hallmark Gold Crown Omnichannel network to life for our consumers. With a consumer-first focus this group delivers impactful digital solutions that have a direct impact on consumer brand engagement and retention in the digital space, which results in revenue growth and brand relevance.

WHAT YOU’LL DO & HOW IT SHAPES OUR SUCCESS

As a Lead Software Engineer, you will provide technical leadership to deliver technology solutions to the Consumer Profile Services team.

Essential responsibilities include:

• Create tech design, develop, plan and/or maintain software applications for delivering features based on knowledge of design/architectural patterns and Agile/DevOps practices.
• Ensure system design and requirements are aligned to achieve the desired business outcomes. Manage coding/quality principles are aligned to achieve the desired technology outcomes.
• Partner with product, engineering and delivery team to prioritize and groom backlog. Define technical stories and work with the team on work breakdown and execution. Participate in scrum activities and ceremonies.
• Manage and provide technical ownership for feature delivery. Apply enterprise standards for solution design, coding and quality. Ensures solution meets product acceptance criteria with minimal technical debt. Responsible for compliance and security items and audit support at the team level. Conduct code reviews.
• Act as a liaison for production activities/issues.
• Guide team members with skills and practices (planning & estimation, peer reviews and other engineering practices).
• Work with cross-functional teams to ensure that the business, quality and functional goals are met with each release. Work with Infrastructure, DevOps and Quality engineering team to ensure a smooth transition of build to production.
• Effectively collaborate with onsite & offshore team members in Consumer Profile initiatives.
• Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations.
• Exhibit strong communication and interpersonal skills, and the ability to engage key stakeholders at a business level in addition to a technical level
• Have attitude to learn and adapt to new technology landscape during transformation stages
• Demonstrate accuracy and thoroughness; Apply feedback to improve performance.
• Meet productivity standards; Complete work in timely manner; Always strive to increase productivity.

BASIC QUALIFICATIONS

The following are required to be considered for this role:

• At least 10 years of professional experience in software engineering
• At least 5 years of experience as a lead software engineer in agile scrum teams
• Experience working on SQL queries for data analysis and ETL with RDBMS (Relational Database management systems) with Teradata, MYSQL, PostgreSQL or similar
• At least 8 years’ experience building highly scalable RESTful services with integration technologies
• At least 8 years’ experience building highly scalable asynchronous processes (Event Driven Design patterns)
• At least 5 years’ experience leading and developing Applications, API design and development aligned with Microservices architecture
• Proficiency in Programming language - Java Spring boot with Apache Camel, Go and Python
• Hands on experience in AWS platform, building and deploying, applications to cloud.
• Experience working on AWS components, ECS/EKS, CloudWatch, AWS EC2, Fargate, Amazon MQ
• Experience working with in-memory & persistent caching patterns using Redis, Hazelcast or equivalent
• At least 5 years’ experience with data analysis
• Working knowledge of software development practices including DevOps and CI/CD tool chains primarily GitLab or equivalent

PREFERRED QUALIFICATIONS

Your resume will stand out if you have the following:

• Professional degree with major as computer science
• Experience working on API Management (Preferred Gravitte)
• Experience working with NoSQL databases Dynamo DB, MongoDB or equivalent
• Knowledge on managing consumer data
• Preferred experience in observability and monitoring tools, preferred Datadog, Dynatrace, Splunk or equivalent
• Leverage architectural standards and safeguard the integrity of the application environment, in alliance with architects and other tech leads
• Design and implement new software architecture patterns that are scalable, reusable, secure, and cost efficient, adhering to industry standards
• Design and implement new software architecture patterns that are scalable, reusable, secure, and cost efficient, adhering to industry standards
• Experience with Consumer Profile, Customer 360, or Identity Management systems
• Familiarity with data privacy and governance frameworks (e.g., GDPR, CCPA)
• Hands-on experience with AI-assisted engineering practices, including: Applying AI in the software development lifecycle (AIDLC) Leveraging AI-assisted code development, reviews, and productivity tooling
• Awareness and ability to design and develop AI agents to improve engineering velocity and efficiency
• Provide strategic direction for fixing and remediating vulnerabilities, secrets etc.
• Tie in various moving pieces of work and collaborate with various interfacing systems
• Understand technology trade-off risks and rewards for the best value
• Review well-abstracted, reusable code for all components
• Implement proactive monitoring and observability to predict and detect abnormal system behaviors, with timely alerts avoiding system impacts
• Function as the go-to technical subject matter expert for the software applications supported, requiring depth and breadth of knowledge in technologies, applications, and integration
• Attention to detail and ability to manage multiple priorities in a fast-paced environment
• Provide concise, transparent communications about potential risks, mitigations, and business impacts quickly
• Take ownership to drive innovation for effectively leveraging technology & problem solving
  

ADDITIONAL DETAILS

• The salary range for this role is $104,000- $135,000. Final compensation varies based on several factors.
• This is a U.S.-based remote role.* We’re committed to creating a connected, collaborative culture, no matter where you are. You’ll have access to virtual tools, team support, and opportunities to engage and grow with us. *Due to state-specific benefits regulations, Hallmark cannot consider candidates for remote positions who reside in Alaska, Hawaii, or Puerto Rico, or any country outside of the United States.
• This role is eligible for Hallmark’s Annual Incentive Plan. More information will be shared during the interview process.
• Hallmark is committed to recognizing and rewarding performance. Employees are eligible for annual merit-based increases, aligned with individual and company performance.
• In alignment with our culture of care, Hallmark offers a competitive benefits package, including medical, dental and vision plans, paid time off, 401K with company match, and profit-sharing.

COME JOIN US! Now’s your chance to embrace a future with Hallmark- just follow the instructions below to apply.

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields.Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks. 

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please. 

HALLMARK – Because Connecting With Each Other Has Never Been More Important