Remote Alarm Monitoring Operator Jobs (NOW HIRING)

Together We Build – Partnership, Innovation, Excellence, and Safety

At Kelso Industries, 3,500+ employees across 30 companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.

Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.

At Kelso Building Services (KBS), we invest in our people by providing the training, tools, and support needed to succeed. Our culture is built on accountability, innovation, and delivering an exceptional customer experience. Team members have the opportunity to grow within a forward-thinking organization supporting critical building operations nationwide.

We are hiring both Level 1 and Level 2 Operators, based on experience.
Rotating shifts that may include evenings, weekends, and holidays.

This person serves as a key point of contact for KBS's 24/7 monitoring services. This position is responsible for overseeing customer building systems in real time, responding to alerts, and coordinating service actions using established procedures.

This is a structured, fast-moving role that requires strong attention to detail and adherence to processes. Operators act as the bridge between customer facilities and internal service teams.

• Level 1 Operators focus on alarm review, communication, documentation, and basic remote support tasks.
• Level 2 Operators bring additional technical experience and handle more advanced troubleshooting and decision-making.

• Continuously monitor building automation, HVAC, electrical, and related systems for alerts or irregular activity
• Review and prioritize alarms using predefined workflows and response criteria
• Distinguish between critical alerts and informational notifications using established guidelines
• Initiate appropriate escalation actions based on customer-specific protocols

• Act as a primary contact for customer emails and phone inquiries
• Deliver clear, professional communication during service events
• Record all interactions accurately within internal systems
• Collaborate with technicians and internal teams to ensure timely resolutions

• Access customer systems securely using approved remote tools
• Analyze alarms, trends, and system data to support issue identification
• Perform approved remote actions such as resets, schedule checks, and setpoint verification
• Document findings and outcomes in standardized service records

• Create and manage service tickets within company platforms
• Coordinate technician dispatch based on scope, urgency, and approval requirements
• Monitor service progress and provide updates to stakeholders

• Maintain complete and audit-ready records of all activities
• Generate reports related to alarms, system performance, and service activity
• Ensure compliance with service standards and response expectations

• Complete required training in building systems, customer processes, and security practices
• Participate in certification programs for monitoring center operations
• Engage in ongoing learning and quality improvement initiatives

Required:

• High school diploma or equivalent (technical education is a plus)
• Strong computer skills with the ability to navigate multiple systems simultaneously
• Excellent written and verbal communication skills
• Ability to follow structured procedures and escalation processes
• High level of accuracy and attention to detail
• Ability to stay composed in time-sensitive situations
• Flexibility to work rotating schedules, including nights and weekends

Preferred (Level 2):

• Experience with building automation systems (BAS), HVAC controls, or facilities operations
• Background in monitoring centers, help desks, dispatch, or call centers
• Familiarity with ticketing or service management platforms
• Basic knowledge of mechanical or electrical systems

• Strong situational awareness and prioritization ability
• Consistency in following defined processes
• Customer-first mindset
• Sound judgment when escalating issues
• Effective teamwork and communication
• Commitment to learning and professional growth

Success in this role is measured by:

• Timely response to system alerts
• Accuracy in issue evaluation and escalation
• Quality and completeness of documentation
• Meeting service level agreements (SLAs)
• Positive customer feedback
• Completion of required training and certifications

This role provides a starting point for long-term careers within KBS's operations and technology teams. Advancement opportunities may include:

• ROC Operator – Level 2
• Remote Systems Specialist
• Building Automation Support
• Operations Supervisor
• Monitoring & Analytics roles

Advancement is performance-based and supported by structured training pathways.

• Be part of a growing digital facilities and remote operations platform
• Gain exposure to advanced smart building technologies
• Access formal training and certification programs
• Contribute to mission-critical operations that impact customer uptime
• Join a company focused on safety, performance, and innovation

• Competitive hourly pay
• Medical benefits package
• Paid time off
• 401(k) with company match

Why Join Kelso Industries?

Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.

Here you will experience:

Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.

Company Culture: You'll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.

Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.

Competitive Compensation & Benefits: You'll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.

Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business