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How much do remote airline ticket agent jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote airline ticket agent in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

How much does a remote airline ticket agent make?

A remote airline ticket agent typically earns between $12 and $20 per hour, with an average annual salary around $30,000 to $45,000. Compensation can vary based on experience, employer, and location, and the role often requires strong customer service skills and familiarity with booking systems.

What is a remote airline ticket agent?

A Remote Airline Ticket Agent assists customers with booking flights, making changes to reservations, and providing travel information, all from a remote location. They typically work for airlines or travel agencies and communicate with customers via phone, email, or chat. Responsibilities include handling payments, resolving flight issues, and ensuring a smooth booking experience. Strong customer service skills, attention to detail, and familiarity with airline reservation systems are essential for this role.

What does a remote airline ticket agent do?

A typical day for a Remote Airline Ticket Agent involves assisting customers with booking, changing, or canceling flight reservations via phone, email, or chat platforms. You’ll also handle payment processing, respond to customer inquiries about flight schedules and policies, and troubleshoot basic travel issues. Collaboration with other remote team members and escalation of complex cases to supervisors may be part of your daily routine. While the role is fast-paced and requires multitasking, working from home offers flexibility and allows you to support travelers from anywhere with a stable internet connection.

What skills and qualifications are needed to be a remote airline ticket agent?

To thrive as a Remote Airline Ticket Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with airline reservation systems such as Sabre or Amadeus, as well as proficiency with standard office software, are important technical requirements. Excellent verbal communication, patience, and problem-solving abilities are key soft skills for managing bookings and resolving customer concerns. These competencies ensure you can efficiently assist travelers, maintain accuracy with reservations, and deliver positive customer experiences in a remote environment.

Do any airlines offer remote work?

Remote airline ticket agents are increasingly available, especially for customer service roles that involve handling bookings, inquiries, and support via phone or online platforms. These positions typically require familiarity with airline reservation systems and strong communication skills, and they often offer flexible or part-time schedules. However, some roles may still require working at a physical location depending on the airline's policies.
More about Remote Airline Ticket Agent jobs
What cities are hiring for Remote Airline Ticket Agent jobs? Cities with the most Remote Airline Ticket Agent job openings:
What are the most commonly searched types of Airline Ticket Agent jobs? The most popular types of Airline Ticket Agent jobs are:
What states have the most Remote Airline Ticket Agent jobs? States with the most job openings for Remote Airline Ticket Agent jobs include:
What job categories do people searching Remote Airline Ticket Agent jobs look for? The top searched job categories for Remote Airline Ticket Agent jobs are:
Remote Airline Ticket Agent jobs near you
Infographic showing various Remote Airline Ticket Agent job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 4% Part Time, 7% Contract, and 4% Nights. Highlights an 100% Remote job distribution, with an average salary of $33,480 per year, or $16.1 per hour.

Group Air Agent - Dedicated

ADTRAV Travel Management

Austin, TX • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

ADTRAV rating

8.7

Company rating: 8.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 11 rated travel agencies

Job description

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

ADTRAV is seeking a Group Air Agent - Dedicated to focus on group air travel reservations for ADTRAV on a dedicated account. The position will be responsible for organizing, booking, ticketing, and generating reports for multiple groups simultaneously and providing high touch, white glove service. They will also act as liaison for the dedicated account and work with leadership on negotiating group air contracts and discounts.

Essential Duties and Responsibilities include the following:

  • Book and ticket air travel for groups up to 4,000 travelers on a dedicated account, which includes organizing manifests, booking, ticketing, reporting, and making changes as needed.
  • Be responsive to travelers and clients throughout the booking process.
  • Follow up with clients regarding travel plans and adjust as needed.
  • Utilize Sabre to book and issue airline reservations, accurately and efficiently.
  • Maintain sufficient account knowledge to assist clients without delay.
  • Research and coordinate airline contracts, in conjunction with the leadership team.
  • Work with leadership to manage group blocks, attrition, and utilization.
  • Check queues daily to ensure accuracy and that all issued tickets are complete.
  • Act as a liaison for dedicated group air account.
  • Meet all KPIs as required for the position and outlined by management (e.g., productivity, transactions, errors, SLAs), including maintaining consistent attendance and adherence to the schedule.
  • Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed.
  • Document all information in the CRM and other tools as required.
  • Utilize various applications, including GDS, online booking tools, and various internal applications.
  • Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
  • Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues.
  • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
  • Become knowledgeable in ADTRAV's industry and customer base.
  • Participate in ongoing training to continuously build knowledge and skills in the industry.
  • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
  • Adhere to company policies and procedures.
  • Other duties as assigned.

Qualifications:

  • High school diploma or equivalent required.
  • At least 2 years experience as a group booking and ticketing agent; complex international experience a plus, in both geographical locations and rate structures.
  • Experience working with VIP clients and providing high touch, white glove service.
  • Experience contracting and issuing block space preferred.
  • Strong knowledge and experience with GDS systems; Sabre required, Amadeus a plus. Proficient with Sabre pricing to include phases.
  • Highly knowledgeable of city, airline, hotel, and car rental codes.
  • Working knowledge and proficiency in Fly America, Open Skies, and federal travel regulations.
  • Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
  • Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
  • Ability to consistently deliver excellent customer service, internally and externally.
  • Proficient with Microsoft Office suite (Outlook, Word, Excel, Teams).
  • Experience using CRM to enter and track activities.
  • Excellent English written and verbal communication skills.
  • Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed.
  • Strong attention to detail with emphasis on accuracy and quality.
  • Highly self-motivated and able to manage multiple tasks and groups in a fast-paced environment and with minimal supervision.
  • Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure.
  • Strong organizational and problem-solving abilities.
  • Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
  • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
  • Ability to work remotely and meet the company home-office requirements.
  • Able to sit and work at a computer for extended periods of time, without leaving the work area.
  • Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work overtime and some weekends and holidays as needed.
  • Be able to successfully attend and pass new hire and department specific training.
  • Able to maintain confidentiality of company and client information.
  • Able to successfully pass a credit, criminal, and/or employment reference background check.

The pay range for this position is $25-$26/hour; we may consider pay outside this range. Pay is based on experience booking group travel and working with VIP travelers. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.

ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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