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Remote Aetna Customer Service Jobs (NOW HIRING)

Express Employment

Remote Customer Service

Noble, OK · Remote

$16/hr

Remote Customer Service May 29, 2026 Located in Noble, OK Pay: $16.00 Job Full Description Position: Remote Customer Service Representative Location: Noble, Oklahoma (Training will be onsite in Noble ...

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Remote Customer Service

RI · Remote

$90K/yr

Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NYSE) Earning Potential: $70,000 - $120,000+ per year (commissions + residual ...

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Customer Service Representative (Remote)

San Jose, CA · Remote

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How much do remote aetna customer service jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for remote aetna customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Remote Aetna Customer Service vs Remote UnitedHealthcare Customer Service?

AspectRemote Aetna Customer ServiceRemote UnitedHealthcare Customer Service
Required CredentialsHigh school diploma or equivalent; health insurance knowledge preferredHigh school diploma or equivalent; health insurance knowledge preferred
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with flexible hours
Employer & Industry UsageAetna, health insurance industryUnitedHealthcare, health insurance industry
Common Search & ComparisonYesYes

Both Remote Aetna Customer Service and Remote UnitedHealthcare Customer Service roles involve assisting members with insurance inquiries in a remote setting. They require similar credentials, work environments, and industry usage. The main differences lie in the specific employer and their customer service protocols, but overall, they are comparable roles within the health insurance customer support field.

What are some common challenges faced by Remote Aetna Customer Service representatives, and how can they be addressed?

Remote Aetna Customer Service representatives often face challenges such as managing high call volumes, resolving complex insurance issues without in-person support, and staying updated on frequently changing healthcare policies. To address these challenges, representatives benefit from strong organizational skills, effective communication, and regular training sessions provided by Aetna. Building a routine, utilizing internal knowledge bases, and actively participating in team chats or virtual meetings help foster a supportive remote environment and ensure accurate, timely assistance for members.

What are Remote Aetna Customer Service representatives?

Remote Aetna Customer Service representatives are professionals who assist Aetna members with their health insurance needs from a remote location, typically working from home. Their responsibilities include answering questions about benefits, claims, coverage, and helping resolve issues related to Aetna health plans. They use phone, email, or chat to communicate with customers, ensuring a high level of service and support. Working remotely allows these representatives to provide flexible and accessible assistance to Aetna members across different regions.

What are the key skills and qualifications needed to thrive as a Remote Aetna Customer Service representative, and why are they important?

To thrive as a Remote Aetna Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and basic computer proficiency are typically required. Patience, empathy, and active listening are standout soft skills for effectively supporting customers and resolving issues. These skills ensure customer satisfaction, efficient issue resolution, and uphold Aetna's reputation for quality service.
More about Remote Aetna Customer Service jobs
What cities are hiring for Remote Aetna Customer Service jobs? Cities with the most Remote Aetna Customer Service job openings:
What are the most commonly searched types of Aetna Customer Service jobs? The most popular types of Aetna Customer Service jobs are:
What states have the most Remote Aetna Customer Service jobs? States with the most job openings for Remote Aetna Customer Service jobs include:
What job categories do people searching Remote Aetna Customer Service jobs look for? The top searched job categories for Remote Aetna Customer Service jobs are:
Remote Aetna Customer Service jobs near you
Remote Customer Service

Remote Customer Service

Express Employment

Noble, OK • Remote

$16/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Remote Customer Service May 29, 2026
Located in Noble, OK
Pay: $16.00
Job Full Description
Position: Remote Customer Service Representative
Location: Noble, Oklahoma (Training will be onsite in Noble, OK at a facility for 6 weeks. Training will not be remote)
Salary: $16.00 per hour
Work Hours: Monday to Friday, 10am-7pm (must be available between 7am -7pm) (Indefinite Contract)
Key Responsibilities:
  • Answer incoming calls in a queue to assist clients with assistance applications.
  • Process and complete client applications, including making outbound calls as necessary.
  • Educate and provide technical assistance to customers regarding program details.
  • Document follow-up and contact outcomes in information management systems.
  • Maintain client confidentiality while navigating database systems.

Requirements:
  • GED/High School Graduation or equivalent combination of education and job-related experience.
  • 6-12 months experience in customer service, education, technical assistance, social services, or general office duties.
  • Must be able to type 40 wpm, navigate on computers, and comfortable talking on the phone.
  • Onsite training required for 3-6 months, this is mandatory

How to Apply:
Email your resume to payroll_a72@expresspros.com
Express Employment Professionals, 2424 Springer Dr. Ste. 103, Norman, OK 73069
For more information, call (405) 366-6060
#1920OK
Norman (Oklahoma City Metro/Pauls Valley), OK
1920
2424 Springer Drive
#103
Norman, OK 73069
Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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