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Remote Aetna Customer Service Jobs (NOW HIRING)

Oak St. Health

Customer Service Representative

$17 - $31.30/hr

Follow policies, procedures, and the CVS/Aetna Code of Conduct. Your performance will be measured by: * Customer satisfaction with the service you provide. * Demonstrating CVS/Aetna's Values in ...

Remote Recruitment

Customer Service Agent

$15.75 - $21.25/hr

R23 000 - R25 000 per month Remote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa. Role overview You'll be the first friendly voice UK ...

Oak St. Health

Customer Service Representative

$17 - $31.30/hr

Follow policies, procedures, and the CVS/Aetna Code of Conduct. Your performance will be measured by: * Customer satisfaction with the service you provide. * Demonstrating CVS/Aetna's Values in ...

Oak St. Health

Customer Service Representative

$17 - $31.30/hr

Follow policies, procedures, and the CVS/Aetna Code of Conduct. Your performance will be measured by: * Customer satisfaction with the service you provide. * Demonstrating CVS/Aetna's Values in ...

Oak St. Health

Customer Service Representative

$17 - $31.30/hr

Follow policies, procedures, and the CVS/Aetna Code of Conduct. Your performance will be measured by: * Customer satisfaction with the service you provide. * Demonstrating CVS/Aetna's Values in ...

Oak St. Health

Customer Service Representative

$17 - $31.30/hr

Follow policies, procedures, and the CVS/Aetna Code of Conduct. Your performance will be measured by: * Customer satisfaction with the service you provide. * Demonstrating CVS/Aetna's Values in ...

Oak St. Health

Customer Service Representative

$17 - $31.30/hr

Follow policies, procedures, and the CVS/Aetna Code of Conduct. Your performance will be measured by: * Customer satisfaction with the service you provide. * Demonstrating CVS/Aetna's Values in ...

Oak St. Health

Customer Service Representative

$17 - $31.30/hr

Follow policies, procedures, and the CVS/Aetna Code of Conduct. Your performance will be measured by: * Customer satisfaction with the service you provide. * Demonstrating CVS/Aetna's Values in ...

CVS Health

Customer Service Representative

$17 - $31.30/hr

Follow policies, procedures, and the CVS/Aetna Code of Conduct. Your performance will be measured by: * Customer satisfaction with the service you provide. * Demonstrating CVS/Aetna's Values in ...

CVS Health

Customer Service Representative

$17 - $31.30/hr

Follow policies, procedures, and the CVS/Aetna Code of Conduct. Your performance will be measured by: * Customer satisfaction with the service you provide. * Demonstrating CVS/Aetna's Values in ...

PeopleShare Inc

Remote Customer Service

$18/hr

Remote Customer Service Representative Our client in Bala-Cynwyd is seeking a Remote Customer Service Representative to join their team! Details for Remote Customer Service Representative: * Monday ...

Travel by Tilly

Remote Customer Service

$16.50 - $22.25/hr

Remote Customer Service Franklin Park, Illinois, United States $ 32,000.00 - 78,000.00 (US Dollar) Job Openings Remote Customer Service About the Job Remote Customer Service We're looking for a ...

PeopleShare Inc

Remote Customer Service

$18/hr

Details for Remote Customer Service Representative: * Monday-Friday, 8am-5pm * Pay rate: $18/HR * Fully remote * Weekly pay * Healthcare benefits after 30 days! Description for Remote Customer ...

Only Data Entry

Remote Customer Service

$16.50 - $22.25/hr

Remote Customer Service Washington, District of Columbia, United States Job Openings Remote Customer Service About the Job Remote Customer Service Important: You Will Receive An Email Within Next 2 ...

Only Data Entry

Remote Customer Service

$17.50 - $23/hr

Remote Customer Service Montreal, QC, Canada Job Openings Remote Customer Service About the Job Remote Customer Service Important: You will receive an email within the next 2 minutes after applying ...

Only Data Entry

Remote Customer Service

$16.50 - $22.25/hr

Remote Customer Service Phoenix, AZ, United States Job Openings Remote Customer Service About the Job Remote Customer Service Important: You will receive an email within the next 2 minutes after ...

Only Data Entry

Remote Customer Service

$16.50 - $22.25/hr

Remote Customer Service Houston, Texas, United States Job Openings Remote Customer Service About The Job Remote Customer Service Important: You Will Receive An Email Within Next 2 Minutes After ...

Only Data Entry

Remote Customer Service

$16.50 - $22.25/hr

Remote Customer Service Austin, Texas, United States Job Openings Remote Customer Service About The Job Remote Customer Service Important: You Will Receive An Email Within Next 2 Minutes After ...

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Remote Aetna Customer Service information

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How much do remote aetna customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote aetna customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Remote Aetna Customer Service representative?

Remote Aetna Customer Service representatives are professionals who assist Aetna members with their health insurance needs from a remote location, typically working from home. Their responsibilities include answering questions about benefits, claims, coverage, and helping resolve issues related to Aetna health plans. They use phone, email, or chat to communicate with customers, ensuring a high level of service and support. Working remotely allows these representatives to provide flexible and accessible assistance to Aetna members across different regions.

What are the key skills and qualifications needed to thrive as a Remote Aetna Customer Service representative?

To thrive as a Remote Aetna Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and basic computer proficiency are typically required. Patience, empathy, and active listening are standout soft skills for effectively supporting customers and resolving issues. These skills ensure customer satisfaction, efficient issue resolution, and uphold Aetna's reputation for quality service.

What are some common challenges faced by Remote Aetna Customer Service representatives, and how can they be addressed?

Remote Aetna Customer Service representatives often face challenges such as managing high call volumes, resolving complex insurance issues without in-person support, and staying updated on frequently changing healthcare policies. To address these challenges, representatives benefit from strong organizational skills, effective communication, and regular training sessions provided by Aetna. Building a routine, utilizing internal knowledge bases, and actively participating in team chats or virtual meetings help foster a supportive remote environment and ensure accurate, timely assistance for members.

What is the difference between Remote Aetna Customer Service vs Remote UnitedHealthcare Customer Service?

AspectRemote Aetna Customer ServiceRemote UnitedHealthcare Customer Service
Required CredentialsHigh school diploma or equivalent; health insurance knowledge preferredHigh school diploma or equivalent; health insurance knowledge preferred
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with flexible hours
Employer & Industry UsageAetna, health insurance industryUnitedHealthcare, health insurance industry
Common Search & ComparisonYesYes

Both Remote Aetna Customer Service and Remote UnitedHealthcare Customer Service roles involve assisting members with insurance inquiries in a remote setting. They require similar credentials, work environments, and industry usage. The main differences lie in the specific employer and their customer service protocols, but overall, they are comparable roles within the health insurance customer support field.

Does Aetna offer remote positions?

Aetna offers remote customer service positions, including roles like Remote Aetna Customer Service, which typically involve working from home with flexible schedules. These positions often require strong communication skills and familiarity with customer management tools. Remote roles are available based on business needs and may vary by location and position requirements.
More about Remote Aetna Customer Service jobs

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For Remote Aetna Customer Service jobs, the most frequently searched job titles are:

Remote Aetna Customer Service jobs near you
Infographic showing various Remote Aetna Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (Remote)

Saint Petersburg, FL • Remote

Customer Care Expertise LLC
See more jobs at Customer Care Expertise LLCexternal

$16.50 - $22.25/hr

Full-time

Re-posted 7 days ago

Job description

About the Customer Service Representative Position- Fully Remote

Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Customer Service Representative Responsibilities

  • Handle high amounts of incoming calls

  • Produce sales leads

  • Identify and evaluate customers' needs to deliver satisfaction

  • Build sustainable relationships of trust through open and interactive discussion

  • Provide accurate, valid and comprehensive information by using the right methods/tools

  • Reach personal/customer service team sales targets and call handling quotas

  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Go the extra mile to engage customers

Customer Service Representative Requirements

  • Some proven customer support experience or experience as a client service representative

  • Track record of not just reaching, but exceeding quota requirements

  • Strong phone administration skills and active listening capabilities

  • Experience with CRM systems and practices

  • Customer orientation and capacity to adapt/respond to different types of characters

  • Exceptional communication and presentation skills

  • Ability to multi-task, prioritize, and control time effectively

  • High school degree