Remote Aerospace Customer Service Jobs in Springfield, IL

Date Posted:

2026-07-23

Country:

United States of America

Location:

US-IL-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Collins Aerospace is looking for an Avionics Field Support Manager located in the Chicago, IL or Houston, TX area to support Collins Aerospace Avionics, Sensors and Fire protection products operated by our Airline customers in the USA. Support airline customers (United Airlines primarily) operating Collins Aerospace Avionics/Sensors and Fire Protection products. Employee will represent Collins Aerospace and support our customers by providing solutions to technical and operational questions. Employee will work closely with the Sales and Service departments to foster positive customer relations and provide world class customer support.

This is a remote position preferably located within 50 miles of the Chicago, IL or Houston, TX airport to respond promptly to customer support and travel requirements.

What You Will Do

• Provide technical support regarding Collins Aerospace avionics/sensors and fire detection products owned and operated by United Airlines

• You will team with our repair programs group and product support group to provide resolutions for technical issues at United Airlines

• Assist with installation, operation, maintenance, troubleshooting, repair and system test and training on site as required in accordance with Collins Aerospace and customer requirements

• May act as on-site lead for major field installation or modification programs

• Perform services using Collins Aerospace approved methods and workmanship standards to ensure optimum equipment operation and customer satisfaction

• Support equipment and systems of high complexity and advanced technology

• Competence is required in utilizing developmental techniques for experimental or prototype equipment and during configuration changes in customer systems

• Act as the face of Collins Aerospace to the customer and display excellent relationship building and customer soft skills

• Develop close working relationships with Collins Aerospace Sales and Service professionals to assist with new sales and service programs

• Interface with Collins Engineering, Product Support Managers, Training and Repair Services

• Support travel requirements - approximately 25 percent

What You Will Learn

• You will learn to collaborate with a world class team of aviation professionals to provide excellent customer support for your customer/s.

Qualifications You Must Have

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience

• 7+ years experience in Aviation/Avionics

• Must be able to support aircraft on ground situations, which may require atypical hours at times

• Previous experience supporting customers and interfacing with involved business facets required

• Experience in avionics engineering and/or avionics repair and/or avionics aircraft systems required

Qualifications We Prefer

• Experience working with/within an airline is highly preferred

• Experience with Microsoft Products (Excel & PowerPoint) preferred

• An Associates or Bachelors degree in avionics/electronics engineering preferred

What We Offer​

• Medical, dental, and vision insurance  ​

• Three weeks of vacation for newly hired employees  ​

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option  ​

• Tuition reimbursement program ​

• Student Loan Repayment Program  ​

• Life insurance and disability coverage  ​

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection ​

• Birth, adoption, parental leave benefits ​

• Ovia Health, fertility, and family planning  ​

• Adoption Assistance           ​

• Autism Benefit  ​

• Employee Assistance Plan, including up to 10 free counseling sessions  ​

• Healthy You Incentives, wellness rewards program ​

• Doctor on Demand, virtual doctor visits  ​

• Bright Horizons, child and elder care services ​

• Teladoc Medical Experts, second opinion program  ​

•  And more!  

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Learn More & Apply Now!​

Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role. ​

Remote: Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed. ​

*Position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

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At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.  ​

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Apply now and be part of the team that’s redefining aerospace, every day.  

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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