Remote Aerospace Customer Service Jobs in Bothell, WA

We exist to create positive change for people and the planet. Join us and make a difference too!

Are you looking to join a dynamic global industry leader that boasts more than 120 years of excellence, growth, and continuing innovation? Do you hold yourself to the highest of standards and want to use your knowledge to influence best practices across the industry?

As an Aerospace Management Systems Auditor, you will be responsible for delivering BSI's audit services to assigned clients in accordance with all BSI, scheme and regulatory requirements to assure timely, cost-effective service delivery that assures satisfaction of our customer needs. The individual will conduct various types of audits.

To be considered for this role, it is mandatory for you to have completed and passed AATT 9100 Lead Auditor Course and Exams (Application and Knowledge), plus a minimum of 4 years work experience in relevant industry in the past 10 years to meet the BS EN 9104-003 requirements*.

We have several of these positions available based in the locations advertised to accommodate the growing demand of the business. These are remote contract positions with extensive amount of travels (95-100%). You must live close to a major airport with ability to travel weekly to our clients.

Key Responsibilities & Accountabilities:

• AS9100 and ISO9001 audit delivery to our clients.

• Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.

• Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed timeframe.

• Maintain overall account responsibility and portfolio accountability for nominated accounts to ensure an effective partnership, whilst ensuring excellent service delivery and account growth.

• Lead assessment teams as required, ensuring that team members are adequately briefed to maintain quality of service and that effective working relationships are sustained both with Clients and within the team.

• Responsible for contacting clients and scheduling the visits, planning the assessments, making travel plans, conducting the assessments, reporting and managing the results.

• Responsible for attending any required training and following all procedures, processes, policies within BSI for management of clients, management of a home-based office, use of BSI equipment and communication both internal and external to the organization.

• Responsible for monitoring the client accounts to ensure that records, visit cycle, invoicing and other related matters are properly dealt with to assure client satisfaction is maintained.

• Responsible for leading teams, when necessary, and mentoring and coaching new or inexperienced colleagues as needed to meet the business needs.

• Any other assignments as needed to meet assessment delivery business objectives.

To be successful in this role, you have:

• Completed and passed AATT 9100 Course & Exams (Application and Knowledge)

• Min. 4 years of relevant industrial work experience in the past 10 years to meet the requirements of the BS EN 9104-003 criteria

• 9100 AEA registered in OASIS is highly desirable

• College degree AA or higher (or equivalent certification or work experience)

• Knowledge of management systems auditing practices

• High level of integrity and conformity, ability to understand and appreciate diverse perspectives, fostering a respectful, inclusive and ethical environment

• Strong business acumen, understanding customers' needs and add-valueto their operations

• Great flexibility and agility, willingness to adapt to changing travel schedules or unexpected changes in travel plans.

• Strong communication and time management skills

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BSI - Your Partner in Progress

We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, United Kingdom, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we're truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.

If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!

What we offer:

The base salary for this position can range from $102,000.00 to $123,000.00 annually; actual compensation is based on various factors, including but not limited to, the candidate's competencies, level of experience, education, location, divisional budget and internal peer compensation comparisons.

BSI offers a competitive salary, group-sponsored health and dental, short-term and long-term disability, a company-matched 401k plan, company paid life insurance, 11 paid holidays and 4 weeks paid time off.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.