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Remote Aerospace Customer Service Jobs in Bothell, WA

ForgeFit

Remote Customer Service Specialist

Seattle, WA · Remote

$19.25 - $25.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

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Remote Aerospace Customer Service information

See Bothell, WA salary details

$11

$21

$30

How much do remote aerospace customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote aerospace customer service in Bothell, WA is $21.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.37 per hour, depending on experience, location, and employer.

What is a remote aerospace customer service representative?

A Remote Aerospace Customer Service representative assists customers of aerospace companies, such as airlines or manufacturers, by providing support and resolving issues via phone, email, or online chat from a remote location. Their duties typically include answering questions about products or services, troubleshooting technical concerns, processing orders, and ensuring customer satisfaction. They must be knowledgeable about aerospace industry standards and the company's offerings, as well as possess strong communication and problem-solving skills. Working remotely allows them to perform these tasks without being physically present at a company's office or call center.

What are the key skills and qualifications needed to thrive as a remote aerospace customer service representative?

To thrive as a Remote Aerospace Customer Service representative, you need strong communication skills, problem-solving abilities, and a background in customer service, ideally supported by knowledge of the aerospace industry. Familiarity with CRM software, ticketing systems, and industry-specific platforms like SAP or Salesforce is often required. Exceptional listening skills, patience, and attention to detail help build trust and effectively resolve customer issues. These skills are crucial for delivering high-quality support and ensuring customer satisfaction in a technical and regulated industry.

What are some common challenges faced by remote aerospace customer service representatives, and how can they be effectively addressed?

Remote aerospace customer service representatives often encounter challenges such as managing complex technical inquiries, coordinating across different time zones, and ensuring clear communication without face-to-face interaction. To address these, it's important to develop strong problem-solving skills, become proficient in using virtual collaboration tools, and establish regular check-ins with both customers and internal teams. Building a solid understanding of aerospace products and maintaining open lines of communication with engineering and technical staff can also help resolve issues efficiently and provide high-quality support.

What is the difference between Remote Aerospace Customer Service vs Remote Aerospace Technical Support?

AspectRemote Aerospace Customer ServiceRemote Aerospace Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge in aerospace systems
Work EnvironmentCustomer service centers, call centers, or onlineTechnical help desks, online support, or remote troubleshooting
Employer & Industry UsageAirlines, aerospace manufacturers, service providersManufacturers, maintenance providers, aerospace tech firms
Common Search & Comparison IntentCustomer support roles, service positionsTechnical support, troubleshooting roles

Remote Aerospace Customer Service focuses on assisting clients with inquiries, bookings, and general support, while Remote Aerospace Technical Support involves diagnosing and resolving technical issues related to aerospace systems. Both roles require communication skills, but technical support demands more specialized knowledge of aerospace technology.

What are popular job titles related to Remote Aerospace Customer Service jobs in Bothell, WA?

For Remote Aerospace Customer Service jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Remote Aerospace Customer Service jobs in Bothell, WA look for?

The top searched job categories for Remote Aerospace Customer Service jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Remote Aerospace Customer Service jobs?

Cities near Bothell, WA with the most Remote Aerospace Customer Service job openings:

Remote Aerospace Customer Service jobs near you

Global Sales Vice President - Aerospace

Forward Air

Seattle, WA • On-site, Remote

Full-time

Posted 27 days ago

Job description

The Global Sales Vice President - Aerospace is responsible for defining and executing the organization's global Aerospace strategy while driving profitable growth across commercial aviation, defense and government, space and satellite, OEMs, Tier suppliers, MRO providers, and the aerospace aftermarket. This executive leader serves as the Aerospace subject matter expert and owns the commercial strategy, market positioning, customer growth, and solution development efforts for the vertical. Partnering closely with Commercial, Product, Operations, and executive leadership, the Vice President will identify growth opportunities, build strategic customer relationships, and drive differentiated Aerospace solutions across global markets. The role is accountable for revenue growth, strategic account development, industry thought leadership, and cross-functional alignment. The successful candidate will bring deep Aerospace expertise, strong executive presence, and a proven track record of driving growth within complex global organizations.

Responsibilities

  • Develop and execute the organization's global Aerospace strategy, ensuring alignment with business objectives and growth priorities.
  • Drive revenue growth, profitability, and market share expansion across Aerospace markets worldwide.
  • Develop targeted growth strategies across key Aerospace sectors, including Commercial Aviation, Defense and Government, Space and Satellite, OEMs, Tier Suppliers, MRO, and Aerospace Aftermarket.
  • Build and maintain a robust pipeline of opportunities while leading strategic customer acquisition and expansion efforts.
  • Own and strengthen relationships with key Aerospace customers, strategic accounts, and industry partners to increase retention, share of wallet, and long-term value.
  • Serve as the Aerospace subject matter expert, supporting commercial teams on strategic pursuits, executive engagements, solution development, and complex sales opportunities.
  • Partner with Product leadership to develop and commercialize industry-specific solutions across Air, Ocean, Ground Transportation, Customs Brokerage, and Contract Logistics services.
  • Build executive relationships across customer organizations, including Supply Chain, Procurement, Operations, Manufacturing, Engineering, and Program Management stakeholders.
  • Monitor industry trends, regulatory developments, competitive activity, and emerging market opportunities to inform strategy and investment decisions.
  • Collaborate with Commercial, Operations, Finance, Product, Engineering, Marketing, and regional leadership teams to drive global execution and commercial excellence.
  • Represent the organization at industry events, customer forums, and trade associations while serving as a visible advocate for the Aerospace vertical.
  • Identify capability gaps and recommend investments that strengthen competitive positioning and support long-term growth.
  • All other duties as assigned to meet evolving business needs.

Qualifications

  • Education: Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Engineering, Aviation Management, Economics, or a related field from an accredited college or university required; advanced degree preferred.
  • Certification/Licensure: Relevant Aerospace, logistics, supply chain, or business certifications preferred.
  • Experience: 10+ years of progressive leadership experience within Aerospace, Aviation, Defense, Logistics, Supply Chain, Transportation, or related industries.
  • Demonstrated success driving revenue growth, strategic account development, customer acquisition, and market expansion within Aerospace-related sectors.
  • Deep knowledge of Aerospace supply chains, including OEM and Tier supplier ecosystems, MRO operations, aerospace aftermarket support, and high-value transportation solutions.
  • Strong understanding of freight forwarding, air freight, ocean freight, customs brokerage, transportation management, and contract logistics solutions.
  • Experience working within Aerospace regulatory and compliance environments, including ITAR, EAR, trade compliance, dangerous goods handling, and quality management standards preferred.
  • Proven ability to develop global growth strategies, influence executive stakeholders, and lead complex commercial initiatives across multiple regions.
  • International business experience and demonstrated success working within matrixed global organizations.
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.), CRMs (Salesforce), and web conferencing (Teams, Zoom, Webex, etc.)
  • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with significant travel for related meetings/events.

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