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Remote Director Customer Service Jobs in Bothell, WA

ForgeFit

Remote Customer Service Specialist

Seattle, WA · On-site +1

$19.25 - $25.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

ThinkReservations

Customer Support Representative

Seattle, WA · Remote

$16.50 - $22.25/hr

Director, Customer Success Schedule: Monday - Friday during regular business hours in your timezone ... Job Overview: We're looking for a Customer Support Representative to join our fully-remote team.

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All JobsCustomer Service JobsRemote Director Customer Service JobsRemote Director Customer Service Jobs in Bothell, WA

Remote Director Customer Service information

See Bothell, WA salary details

$43.6K

$137.9K

$219.7K

How much do remote director customer service jobs pay per year?

As of Aug 24, 2026, the average yearly pay for remote director customer service in Bothell, WA is $137,878.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,200.00 and $164,900.00 per year, depending on experience, location, and employer.

What is the difference between Remote Director Customer Service vs Remote Customer Service Manager?

AspectRemote Director Customer ServiceRemote Customer Service Manager
CredentialsTypically requires leadership experience, industry-specific knowledge, and sometimes a bachelor's degreeRequires customer service experience, leadership skills, and often a bachelor's degree
Work EnvironmentOversees multiple teams or departments remotely, strategic planningManages customer service teams remotely, handles daily operations
Industry UsageCommon in large organizations, call centers, and service industriesWidely used across various industries with customer support teams
Search & Comparison IntentFocuses on leadership, strategy, and high-level managementCenters on team management, daily customer service operations

The main difference is that a Remote Director Customer Service focuses on strategic leadership and overseeing multiple teams or departments, while a Remote Customer Service Manager handles daily team management and operational tasks. Both roles require customer service experience and leadership skills but differ in scope and responsibilities.

What are the most commonly searched types of Remote Customer Service jobs in Bothell, WA?

The most popular types of Remote Customer Service jobs in Bothell, WA are:

What are popular job titles related to Remote Director Customer Service jobs in Bothell, WA?

For Remote Director Customer Service jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Remote Director Customer Service jobs in Bothell, WA look for?

The top searched job categories for Remote Director Customer Service jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Remote Director Customer Service jobs?

Cities near Bothell, WA with the most Remote Director Customer Service job openings:

Remote Director Customer Service jobs near you

Director, Customer Solutions & Growth

Masterworks

Poulsbo, WA • Remote

Other

Posted 7 days ago

Job description

Director, Customer Solutions & Growth

masterworks.agency & infinite.media


As the Director of Customer Success & Integrated Services at Infinite Media, you will be the key leader responsible for the strategy, integration, and operational execution across our core client-facing service teams: Customer Success, Media Services, and Creative Services. You will play a crucial role in ensuring our offerings are cohesive, performance-driven, and aligned with client objectives and agency growth goals.


This leadership role requires a unique blend of strategic thinking, deep operational understanding of media and creative disciplines, and dedication to fostering superior customer partnerships and satisfaction.

Key Responsibilities:

Strategic Leadership & Service Integration

  • Oversee the strategic coordination between the Customer Success, Media, and Creative teams to deliver a seamless, high-performance client experience.
  • Define and implement robust internal processes and workflows that optimize the handoff and collaboration between service departments, improving efficiency and service quality.
  • This includes collaborating closely with other department leaders to ensure a unified approach to client success.
  • Maintain a deep understanding of our customers' industries, markets, and competition, and stay up to date on industry trends and emerging technologies to propose innovative, aligned solutions.
  • Ensure that all integrated solutions (creative output and media execution) are directly aligned with the company's strategic goals, overall Customer Success objectives, and client performance goals.


Customer Relationship Management & Excellence

  • Build and maintain high-trust, transparent relationships with key customers across the entire lifecycle, from pre-sales consultation through renewal.
  • Serve as a senior point of contact and collaborative partner, advising customers on marketing strategies, understanding their business goals, and translating those into actionable objectives for the teams.
  • Ensure the effective and professional delivery of complex campaign performance data, regular reports, and strategic presentations to clients.
  • Oversee the continuous refinement of onboarding materials and customer success documentation, ensuring prompt and professional resolution of elevated customer concerns and issues.


Revenue Growth & Business Development

  • Identify new opportunities within our existing customer base for revenue growth and collaborate with the team to uncover upsell and cross-sell opportunities.
  • Aid in company growth by identifying and contacting prospective customers and supporting the sales team in high-value pitches.


Company Leadership & Talent Development

  • Manage a team of Customer Success Managers and Creative Directors to ensure cohesive strategic execution.
  • Set clear, measurable goals for the Customer Success team, and contribute to the broader service goals of the company, monitoring performance and providing regular feedback.
  • Foster a collaborative and high-performance environment across all integrated service teams. Aid in defining necessary skill sets and hiring profiles to scale the service delivery teams effectively.
  • Lead by example, embodying the core values and vision of Infinite Media.