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Remote Administration Jobs in Tennessee (NOW HIRING)

kgs

AWS Connect Admin

Nashville, TN · Remote

$17.50 - $24/hr

They bring strong problem-solving skills, a proactive approach to platform administration and issue resolution, and the ability to work independently and collaboratively in a fully remote environment.

EnableComp

DRG Auditor (REMOTE)

Franklin, TN · Remote

$27 - $30.50/hr

... Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement ...

kgs

ServiceNow Administrator

Nashville, TN · Remote

Experience supporting ServiceNow administration for an IT call center, service desk, or IT managed services program. * Experience working in a fully remote IT service delivery environment. Required ...

kgs

ServiceNow Administrator

Nashville, TN · Remote

Experience supporting ServiceNow administration for an IT call center, service desk, or IT managed services program. * Experience working in a fully remote IT service delivery environment. Required ...

Persevere

Nonprofit Finance Manager (Remote)

Memphis, TN · Remote

Remote | Full-time, Salaried, Exempt About Persevere Persevere is a national nonprofit organization ... Familiarity with grant administration, compliance, and cost allocation * Experience with QuickBooks ...

EnableComp

DRG Validator/Reviewer (REMOTE)

Franklin, TN · Remote

... Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement ...

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Showing results 41-60

All JobsAdministration JobsRemote Administration JobsRemote Administration Jobs in Tennessee

Remote Administration information

See Tennessee salary details

$31.8K

$77.2K

$121.2K

How much do remote administration jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote administration in Tennessee is $77,191.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,700.00 and $90,800.00 per year, depending on experience, location, and employer.

What is remote administration?

Remote administration refers to the process of managing and maintaining computer systems, networks, or servers from a location different from where the systems are physically housed. This is typically achieved using specialized software or remote access tools that allow administrators to monitor, troubleshoot, and update systems securely over the internet. Remote administration is widely used in IT support, system management, and cloud computing environments to increase efficiency and reduce the need for on-site presence. It helps businesses ensure their systems remain operational and secure, even if IT staff cannot be physically present.

What are the key skills and qualifications needed to thrive as a remote administrator, and why are they important?

To thrive as a Remote Administrator, you need strong organizational, communication, and problem-solving skills, typically supported by experience in office administration or a related field. Familiarity with cloud-based collaboration tools, virtual meeting platforms, and project management software is essential, and certifications such as Microsoft Office Specialist can be beneficial. Proactive time management, adaptability, and the ability to work independently are crucial soft skills for succeeding in a remote environment. These skills ensure efficient workflow, seamless virtual collaboration, and reliable support for distributed teams.

What is the difference between Remote Administration vs Data Entry Specialist?

AspectRemote AdministrationData Entry Specialist
Required CredentialsBasic computer skills, organizational skills, sometimes certifications in office softwareTyping speed, accuracy, basic computer knowledge
Work EnvironmentHome or remote office, often part of administrative or support teamsHome or remote, focused on inputting data into systems
Employer & Industry UsageBusinesses across industries for administrative supportCompanies needing data processing, research firms, healthcare, finance

Remote Administration involves managing various administrative tasks remotely, such as scheduling, correspondence, and document management. Data Entry Specialists focus primarily on inputting and updating data accurately. While both roles can be performed remotely and require computer skills, Remote Administration typically involves broader responsibilities and organizational tasks, whereas Data Entry is specialized in data input. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are some common challenges faced by remote administrators, and how can they be addressed?

Remote administrators often encounter challenges such as maintaining clear communication across different time zones, staying organized without in-person supervision, and ensuring data security while accessing systems remotely. To address these, it's important to utilize collaboration tools, establish regular check-ins with team members, and follow best practices for secure remote access. Developing strong self-management habits and proactively seeking feedback can also help remote administrators stay aligned with team goals and expectations.
What are the most commonly searched types of Administration jobs in Tennessee? The most popular types of Administration jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Administration jobs? Cities in Tennessee with the most Remote Administration job openings:
Remote Administration jobs near you
Infographic showing various Remote Administration job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $77,191 per year, or $37.1 per hour.

AWS Connect Admin

kgs

Nashville, TN • Remote

$17.50 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Koniag Services Inc., a Koniag Government Services company, is seeking a skilled and experienced AWS Connect Administrator to support the administration, configuration, and ongoing optimization of the Amazon Web Services (AWS) Connect cloud-based contact center platform for our IT Call Center serving government clients. The ideal candidate is a technically proficient and detail-oriented professional with solid hands-on experience administering AWS Connect and related AWS services, a strong understanding of cloud-based contact center operations, and a demonstrated ability to maintain and optimize cloud contact center environments that enable efficient and effective IT Call Center service delivery. They bring strong problem-solving skills, a proactive approach to platform administration and issue resolution, and the ability to work independently and collaboratively in a fully remote environment. Ability to obtain a government security clearance may be required to support Koniag Services Inc. and our government customers. This position is Remote.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Position Description:

The AWS Connect Administrator will be responsible for the day-to-day administration, configuration, and maintenance of the AWS Connect platform and associated AWS services supporting IT Call Center operations. This individual will work closely with program leadership, the ServiceNow Administrator/Developer, call center operations staff, and government stakeholders to ensure the AWS Connect environment is consistently stable, secure, and optimized to support call center service delivery requirements. Principal responsibilities will include but are not limited to:

  • Perform day-to-day administration of the AWS Connect platform, including contact flow configuration, queue management, routing profile maintenance, agent and supervisor user management, and system configuration in support of IT Call Center operational requirements.
  • Monitor the health, stability, and performance of the AWS Connect platform on an ongoing basis, proactively identifying and resolving platform issues, configuration errors, and performance degradations to minimize operational impact on call center service delivery.
  • Design, configure, and maintain AWS Connect contact flows, IVR (Interactive Voice Response) menus, queue routing logic, and agent whisper flows to support efficient call handling, routing, and escalation processes within the IT Call Center.
  • Manage AWS Connect user accounts, security profiles, routing profiles, and agent hierarchies, ensuring all provisioning, deprovisioning, and role modification activities are completed accurately and in compliance with applicable security policies and access management procedures.
  • Administer and maintain AWS Connect integrations with related AWS services including Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, Amazon CloudWatch, and Amazon Kinesis to support IVR automation, call recording, real-time monitoring, and reporting functions.
  • Develop and maintain AWS Connect real-time and historical reporting configurations, contact center metrics dashboards, and performance analytics products that provide program leadership and government stakeholders with visibility into call center performance, agent utilization, and SLA compliance.
  • Support the administration and maintenance of AWS Connect integrations with the ServiceNow ITSM platform and other enterprise systems, coordinating with the ServiceNow Administrator/Developer to ensure seamless data exchange and workflow alignment between platforms.
  • Manage AWS Connect platform updates, configuration changes, and scheduled maintenance activities, coordinating with program leadership and stakeholders to minimize operational disruption during maintenance windows and change implementation periods.
  • Conduct regular platform health assessments, capacity reviews, and performance audits of the AWS Connect environment, developing and presenting findings and recommendations to program leadership.
  • Provide Tier 2 and Tier 3 platform support to call center staff, supervisors, and end users, troubleshooting and resolving AWS Connect platform issues, connectivity problems, and configuration-related incidents in a timely and effective manner.
  • Develop and maintain comprehensive platform administration documentation including configuration records, contact flow diagrams, integration specifications, change logs, and maintenance schedules.
  • Ensure all AWS Connect platform administration activities comply with applicable federal security requirements, AWS GovCloud policies, agency security protocols, and contractual obligations, escalating compliance concerns to program leadership as appropriate.
  • Support the onboarding and training of call center staff and supervisors on AWS Connect platform features, updated contact flows, and new functionality, developing user guides and knowledge base content as needed.
  • Collaborate with program leadership and operations staff to identify opportunities to leverage AWS Connect platform capabilities and related AWS services to enhance call center efficiency, automation, and customer experience.
  • Participate in platform review meetings, operational briefings, and cross-functional team sessions, providing AWS Connect platform status updates and contributing technical insights as directed by program leadership.
  • Support disaster recovery and business continuity planning activities related to the AWS Connect platform, ensuring failover configurations, backup procedures, and recovery protocols are documented and tested regularly.

Education and Experience:

Required:

  • Bachelor's degree in Information Technology, Computer Science, Cloud Computing, Information Systems, or a related field from an accredited college or university. Relevant experience may be considered in lieu of a degree.
  • 3+ years of hands-on experience administering AWS Connect or equivalent cloud-based contact center platforms in a structured IT service delivery or call center environment.
  • Demonstrated experience configuring and maintaining AWS Connect contact flows, IVR menus, queue routing logic, and user management functions.
  • Experience administering AWS services related to contact center operations including Amazon Lex, AWS Lambda, Amazon S3, Amazon CloudWatch, or equivalent AWS services.
  • AWS Certified Cloud Practitioner certification or demonstrated progress toward obtaining an AWS certification within 6 months of hire.

Preferred:

  • Prior experience supporting AWS Connect administration within a federal government contracting or AWS GovCloud environment.
  • Experience supporting AWS Connect administration for an IT call center, service desk, or IT managed services program.
  • AWS Certified Developer – Associate or AWS Certified SysOps Administrator – Associate certification.
  • Experience working in a fully remote IT service delivery environment.

Required Skills and Competencies:

  • Strong communication skills in English – both written and oral – with the ability to communicate platform status updates, technical issues, and administrative procedures clearly and professionally to both technical and non-technical audiences in a remote work environment.
  • Demonstrated hands-on proficiency in AWS Connect platform administration, including contact flow configuration, queue and routing management, user provisioning, security profile management, and system administration activities.
  • Working knowledge of AWS Connect integrations with core AWS services including Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, Amazon CloudWatch, and Amazon Kinesis for IVR automation, call recording, real-time monitoring, and performance reporting purposes.
  • Proficiency in AWS Connect real-time and historical reporting, contact center metrics dashboards, and performance analytics configuration for call center SLA monitoring and operational performance visibility.
  • Solid understanding of cloud-based contact center operations concepts including IVR design, ACD routing, agent management, call recording, and omnichannel contact handling.
  • Familiarity with AWS Identity and Access Management (IAM) principles and best practices as they apply to AWS Connect user management and platform security configuration.
  • Strong understanding of IT service management principles and ITIL frameworks as they apply to cloud-based call center operations, including incident management, change management, and problem management.
  • Demonstrated ability to troubleshoot and resolve AWS Connect platform issues, connectivity problems, and configuration errors independently and in a timely manner in a remote work environment.
  • Proficiency in developing and maintaining platform administration documentation including configuration records, contact flow diagrams, integration specifications, and maintenance procedures.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and remote collaboration tools such as Microsoft Teams and SharePoint for documentation, communication, and coordination purposes.
  • Ability to obtain and maintain a government security clearance as required.

Desired Skills and Competencies:

  • Active government security clearance (Secret or higher).
  • AWS Certified Cloud Practitioner certification.
  • AWS Certified Developer – Associate or AWS Certified SysOps Administrator – Associate certification.
  • AWS Certified Solutions Architect – Associate certification.
  • Experience administering AWS Connect within an AWS GovCloud environment in support of federal government security and compliance requirements.
  • Familiarity with federal IT security frameworks and compliance requirements such as NIST, FedRAMP, or FISMA as they relate to cloud platform administration and access management.
  • Experience with AWS Connect omnichannel capabilities including chat, task management, and outbound campaign configuration.
  • Experience integrating AWS Connect with ServiceNow or equivalent ITSM platforms using REST API or AWS Lambda-based integration patterns.
  • Familiarity with AWS Connect Wisdom, AWS Connect Voice ID, or AWS Connect Customer Profiles and their application in an IT call center environment.
  • Basic proficiency in scripting or programming languages such as Python, JavaScript, or Node.js as they relate to AWS Lambda function development for AWS Connect automation and integration purposes.
  • Experience supporting disaster recovery planning, failover configuration, and business continuity testing for cloud-based contact center platforms.
  • ITIL Foundation certification or higher demonstrating knowledge of IT service management principles relevant to cloud-based call center operations.
  • Experience with workforce management platform integrations with AWS Connect for agent scheduling, adherence monitoring, and capacity planning purposes.
  • Knowledge of Amazon QuickSight or equivalent cloud-based business intelligence tools for advanced AWS Connect performance reporting and analytics.

Our Equal Employment Opportunity Policy:

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

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