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At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team's execution has been recognized by the venture community and we've raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study. The heart of Carrum Health is a seamless and highly personalized patient experience, enabled by expert care coordination and navigation.

The Clinical Care Navigator III is a senior individual contributor who independently manages complex, clinically nuanced patient journeys. This role serves as a trusted operational and clinical partner, contributes to workflow refinement, and models best practices for clinical navigation and patient advocacy.

You're excited about this opportunity because you will...

• Independently manage high-complexity, clinically nuanced patient scenarios with minimal direction.
• Apply advanced clinical judgment to coordinate care across multiple teams and touchpoints.
• Ensure patient journeys remain aligned with clinical intent, operational execution, and patient needs.
• Identify gaps in workflows and contribute to improving care continuity and navigation quality.
• Support the development of CCN I and CCN II team members through mentorship and example.
• Act as a role model for Carrum's patient-first, clinically grounded approach to navigation.

We're excited about you because…

• You have demonstrated sustained success in clinical care navigation or related roles.
• You are trusted to manage complex patient journeys independently.
• You bring strong clinical reasoning, organization, and communication skills.
• You consistently demonstrate ownership, reliability, and sound judgment.
• You thrive in environments with ambiguity and evolving care models.
• You uphold the highest standards of empathy, professionalism, and compliance.

Key Responsibilities:

• Manage a moderate caseload (~100-125 complex cases) of patients requiring coordinated referrals, scheduling, and follow-up.
• Independently manage a moderate-to-high complexity clinical caseload.
• Coordinate care across clinical experts, operational teams, and external partners.
• Ensure accurate, timely documentation and proactive follow-up.
• Surface insights that improve clinical navigation workflows and patient outcomes.
• Serve as a go-to resource for peers on clinical workflows and best practices.

Qualifications and Requirements:

• 4+ years of clinical experience in Substance Use Disorder and Behavioral Health patient care with an LCSW, LCPC, LSW, or LPC License with at least 3+ years of direct patient care or coordination experience.
• Substance Use Disorder certification is strongly encouraged.
• Nice to have: Spanish Speaking preferred.
• Nice to have: Direct patient experience in broader behavioral health including eating disorders, other addictions (gambling, sex, digital), and acute mental health needs.

Why you'll love working with us...

• We're a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today.
• You'll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum.
• We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform.
• Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback.
• You can bring your authentic self to work every day and are encouraged to help others do the same.
• We carve out time to let go of work to celebrate our successes and have fun.
• We're a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago.
• We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.
• We embrace our team's diversity of thought, experience, and interests and know that doing so makes us stronger as a company.
• Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.
• You'll feel proud that the work you do each day directly impacts people's lives in big and meaningful ways.

Other benefits:

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

About Carrum:

We're a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we've partnered with Fortune 500 employers and top hospitals across the nation. We've been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we're only scratching the surface of our opportunity and we're looking for incredible people like you to help us realize our full impact. Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.