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Remote Access Jobs in Virginia (NOW HIRING)

TekSynap

Principal Solutions Architect

Reston, VA · Remote

Architect technically credible, operationally realistic solutions for areas including voice and data network design and modernization, VPN and remote access, domain services network support, and SD ...

TekSynap

Principal Solutions Architect

Reston, VA · Remote

Architect technically credible, operationally realistic solutions for areas including voice and data network design and modernization, VPN and remote access, domain services network support, and SD ...

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Remote Access information

What are some common challenges faced by Remote Access professionals, and how do they typically overcome them?

Remote Access professionals often encounter challenges such as ensuring secure connections for users, troubleshooting connectivity issues across various devices and platforms, and responding quickly to potential cyber threats. They overcome these obstacles by staying current with security best practices, performing regular system audits, and employing robust monitoring tools to proactively detect and resolve issues. Effective teamwork with IT security and support staff is also key to managing high-stakes situations and maintaining business continuity. Additionally, they often develop clear documentation and provide user education to help prevent common access problems. This proactive and collaborative approach helps maintain a safe, reliable remote work environment for all users.

How to make $1000 a week remotely?

Remote access jobs that pay $1000 a week typically involve roles such as remote technical support, network administration, or cybersecurity, which require relevant skills and certifications. Earning this amount may involve working full-time hours, gaining specialized expertise, and utilizing remote collaboration tools. Building experience and a strong professional network can also increase earning potential in remote access roles.

Will Amazon really pay you to work from home?

Amazon offers remote work opportunities for various roles, and many employees are paid to work from home. Compensation depends on the specific position, location, and experience, and remote jobs often require skills in communication, technology, and time management.

What is the best job to do remotely?

Remote access jobs include roles such as software developers, customer support agents, digital marketers, and data analysts, which often require strong communication skills and proficiency with relevant tools like collaboration software. These jobs typically offer flexible schedules and can be performed from various locations with a reliable internet connection.

How can I make 2000 a week working from home?

Remote access jobs such as freelance IT support, cybersecurity consulting, or remote technical roles can offer high earning potential, with some professionals earning $2,000 or more weekly by leveraging specialized skills, certifications, and experience. Building a strong skill set in areas like network security, remote troubleshooting, or system administration can increase earning opportunities, especially when working independently or for multiple clients.

What is a Remote Access job?

A Remote Access job typically involves managing and supporting secure connections that allow employees or clients to access systems, networks, or data from remote locations. This role often includes configuring VPNs, troubleshooting connectivity issues, ensuring cybersecurity compliance, and optimizing remote access solutions. Professionals in this field may work in IT support, network administration, or cybersecurity teams to ensure seamless and secure remote operations.

What are the key skills and qualifications needed to thrive in the Remote Access position, and why are they important?

To thrive in a Remote Access role, you need strong knowledge of network administration, cybersecurity, and remote connectivity protocols, often backed by relevant IT degrees or certifications such as CompTIA Network+, CompTIA Security+, or Microsoft Certified Solutions Expert (MCSE). Familiarity with virtual private network (VPN) technologies, remote desktop applications, firewall management, and multi-factor authentication systems is typically required. Excellent problem-solving skills, attention to detail, and clear communication are crucial for effective troubleshooting and collaboration. These skills are essential for ensuring secure, uninterrupted access to systems and swift resolution of connectivity issues for remote users.

What are the most commonly searched types of Access jobs in Virginia? The most popular types of Access jobs in Virginia are:
What job categories do people searching Remote Access jobs in Virginia look for? The top searched job categories for Remote Access jobs in Virginia are:
What cities in Virginia are hiring for Remote Access jobs? Cities in Virginia with the most Remote Access job openings:
Remote Access jobs near you
Infographic showing various Remote Access job openings in Virginia as of June 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution.

Help Desk Specialist II (Tier II- Advanced Support)

Home - ARETEC

Ashburn, VA • Remote

Full-time

Posted 20 days ago

Job description

Help Desk Specialist II (Tier 2 – Advanced Support)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

Position Summary

Aretec is seeking a Help Desk Specialist II (Tier 2 – Advanced Support) to provide advanced technical support for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role delivers secondlevel troubleshooting and resolution for complex technical issues escalated from Tier 1, supporting CBP's missioncritical IT environment. The ideal candidate brings strong technical depth, excellent problemsolving skills, and experience supporting enterprisescale systems.

What You'll Do

  • Provide 24x7x365 Tier II advanced technical support for incidents and service requests transferred via ServiceNow tickets or warmtransferred calls.
  • Perform advanced remote troubleshooting for:
  • Mobile devices and CBP mobile service environment (AirWatch/Workspace ONE)
  • Email services and Microsoft Outlook
  • Personal Identity Verification (PIV) card authentication
  • Remote VPN access (GlobalProtect and Zscaler)
  • Remote access via DHS Workplace (WaaS)
  • Microsoft Office products
  • Windows OS and Active Directory
  • Remote software installations
  • Resolve ≥90% of tickets assigned to Tier II in alignment with AQL targets.
  • Process ≥90% of Tier II tickets within 4 hours (resolved or escalated).
  • Answer ≥80% of transferred calls and chats within 60 seconds.
  • Escalate incidents to nextlevel support teams, including internal CBP groups and thirdparty vendors, as required.
  • Perform remote installation and troubleshooting of workstations and peripherals, including desktops, laptops, tablets, printers, scanners, and cameras.
  • Install approved software using Governmentprovided tools and processes.

Required Qualifications

  • High school diploma or equivalent; Associate's degree in IT preferred.
  • Minimum 2 years of experience providing IT help desk or technical support with Tier IIlevel troubleshooting.
  • Strong knowledge of Windows OS, Active Directory, Microsoft Office 365, Outlook, and mobile device management (MDM).
  • Experience supporting VPN technologies, remote access tools, and PIV/smart card authentication.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • CompTIA A+, Network+, or Security+ certification.
  • HDI Desktop Support Technician certification.
  • Experience with AirWatch/Workspace ONE MDM.
  • Experience with GlobalProtect VPN and Zscaler.
  • Experience using the ServiceNow ITSM platform.
  • Prior federal government or CBP Tier II support experience.
  • ITIL Foundation certification.

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

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