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Remote 311 Operator Jobs in Wisconsin (NOW HIRING)

$17.25 - $21/hr

A Workplace for Everyone | Atlas Copco North America - YouTube Atlas Copco IAS | SPR Joint Development - YouTube Your role Joining Atlas Copco as a Production Operator, you will be an integral member ...

$17.25 - $21/hr

A Workplace for Everyone | Atlas Copco North America - YouTube Atlas Copco IAS | SPR Joint Development - YouTube Your role Joining Atlas Copco as a Production Operator, you will be an integral member ...

Remote 311 Operator information

What are Remote 311 Operators?

Remote 311 Operators are customer service professionals who handle non-emergency municipal service inquiries and requests from the public, typically working from home or another remote location. They assist citizens by providing information about city services, logging complaints, and directing residents to appropriate departments. Using phone, email, or online chat, Remote 311 Operators help ensure residents get timely support for issues like trash collection, street repairs, and public safety concerns. This role requires strong communication skills, familiarity with municipal services, and the ability to use digital customer service platforms.

What are some typical challenges faced by Remote 311 Operators, and how can they be managed effectively?

Remote 311 Operators often encounter challenges such as handling a high volume of calls during peak times, addressing a wide range of non-emergency issues, and working with callers who may be frustrated or upset. To manage these effectively, operators rely on strong communication skills, a calm demeanor, and detailed knowledge of municipal services and protocols. Many organizations provide comprehensive training and support, as well as clear resources and escalation procedures to help operators deliver accurate information and maintain a positive experience for callers.

What are the key skills and qualifications needed to thrive as a Remote 311 Operator, and why are they important?

To thrive as a Remote 311 Operator, you need excellent customer service skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and municipal information databases is typically required. Outstanding verbal communication, patience, and attention to detail help operators efficiently handle diverse inquiries and de-escalate challenging situations. These skills are crucial for delivering accurate information, supporting community needs, and ensuring a positive public service experience.

What is the difference between Remote 311 Operator vs Remote Customer Service Representative?

AspectRemote 311 OperatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentGovernment call centers, emergency response centers, municipal officesCorporate call centers, retail, service industries
Industry UsagePublic sector, municipal servicesPrivate sector, various industries
Job FocusHandling city or municipal inquiries, service requests, emergency callsAssisting customers with product or service issues, inquiries, support

While both roles involve answering calls and assisting customers remotely, a Remote 311 Operator primarily handles municipal and public service inquiries, often related to city services or emergencies. In contrast, a Remote Customer Service Representative typically supports private sector clients with product or service-related questions. The credentials and work environments overlap, but the focus and industry usage differ significantly.

What cities in Wisconsin are hiring for Remote 311 Operator jobs? Cities in Wisconsin with the most Remote 311 Operator job openings:
Production Operator

$17.25 - $21/hr

Full-time

Re-posted 22 days ago


Atlas Copco rating

8.3

Company rating: 8.3 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

92nd of 430 rated machine equipment manufacturers


Job description

Passionate people create exceptional things. At Atlas Copco, we believe in challenging the status quo, always looking for a better way. Our leading-edge technology in self-pierce riveting and industrial dispensing enables us to innovate for the future. We believe that people make it happen, and with us, you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
Learn more about our culture and people here by clicking here: https://ias.ac/henrob-jobs
Learn more about who we are and what we do here:
A Workplace for Everyone | Atlas Copco North America - YouTube
Atlas Copco IAS | SPR Joint Development - YouTube
Your role
Joining Atlas Copco as a Production Operator, you will be an integral member of our advanced manufacturing team focused on delivering custom-engineered, high-quality products with safety and precision at the forefront. Your role will encompass working across different production stages such as Cold-Heading, Heat Treat, Plating, Sorting, and Collation, optimizing each process to meet rigorous excellence standards.
Key Responsibilities Include:
  • Consistently adhere to strict safety protocols to ensure a safe working environment.
  • Develop proficiency in sorting and packaging components accurately to support seamless production flow.
  • Conduct routine troubleshooting and perform minor machine adjustments to maximize operational efficiency and minimize downtime.
  • Maintain a clean, organized, and well-prepared workstation to facilitate smooth handovers between shifts, promoting productivity and safety.
  • Collaborate closely with team members to ensure machinery operates at peak performance while consistently meeting all quality specifications.
  • Engage actively in minor maintenance tasks and quality assurance checks to uphold the highest product standards.
  • Maintain meticulous documentation, including daily history sheets, manufacturing packs, and other critical records to ensure traceability and compliance.
  • Participate in training programs enabling skills development such as fork truck operation and ERP system data entry.
  • Assist in manufacturing assemblies like cassettes when required, demonstrating versatility and a commitment to team success.
  • Perform additional related duties as assigned, contributing to continuous improvement initiatives within the department.

This role demands a blend of hands-on manufacturing expertise, analytical problem-solving, and collaborative team spirit, fostering a workplace environment that champions safety, quality, and operational excellence.
To succeed, you will need
To excel in this position, you will need the following attributes and skills:
  • A strong commitment to prioritizing safety and quality at all times.
  • Ability to accurately measure components, including thickness gauging and coating weight assessments.
  • Basic proficiency with computers to support data entry and process documentation.
  • Consistent punctuality and reliability to maintain smooth production schedules.
  • A positive and proactive attitude that embraces continuous learning and collaboration.
  • Effective teamwork skills to partner with colleagues across shifts and functions.

While prior experience in manufacturing is appreciated, we encourage applications from individuals eager to learn and develop within a supportive environment.
In return, we offer
What We Offer in Return:
At Atlas Copco, we believe that investing in our people is critical to our ongoing success. As part of our team, you will enjoy:
  • A culture built on trust, transparency, and accountability where every voice is valued.
  • Robust opportunities for lifelong learning through training programs, workshops, and career advancement pathways.
  • An innovative environment powered by collaboration and cutting-edge technology that encourages new ideas and continuous improvement.
  • Competitive and comprehensive compensation packages, including benefits that support your health, financial security, and well-being.
  • Programs and initiatives focused on maintaining a healthy work-life balance and promoting overall wellness.
  • A welcoming and inclusive workplace that values diversity and fosters respect across all levels of the organization.
  • Access to state-of-the-art manufacturing facilities equipped with modern machinery and tools, supporting your ability to deliver excellence.

We pride ourselves on offering a rewarding career experience where your contributions shape the future of industry-leading products and solutions.
Job location
Your work location for this role will be at our advanced manufacturing facility located in New Hudson, United States. This site is equipped with modern manufacturing technology and fosters a collaborative team environment dedicated to excellence and innovation. At this facility, you will engage with a dynamic group of highly skilled professionals committed to producing custom-engineered products that meet global standards. The role benefits from close-knit teamwork, continuous learning opportunities, and access to cutting-edge machinery, providing an enriching and supportive workplace experience.
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

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