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Remote 311 Operator Jobs in Washington (NOW HIRING)

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Remote 311 Operator information

What is a remote 311 operator?

Remote 311 Operators are customer service professionals who handle non-emergency municipal service inquiries and requests from the public, typically working from home or another remote location. They assist citizens by providing information about city services, logging complaints, and directing residents to appropriate departments. Using phone, email, or online chat, Remote 311 Operators help ensure residents get timely support for issues like trash collection, street repairs, and public safety concerns. This role requires strong communication skills, familiarity with municipal services, and the ability to use digital customer service platforms.

What are the key skills and qualifications needed to thrive as a remote 311 operator?

To thrive as a Remote 311 Operator, you need excellent customer service skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and municipal information databases is typically required. Outstanding verbal communication, patience, and attention to detail help operators efficiently handle diverse inquiries and de-escalate challenging situations. These skills are crucial for delivering accurate information, supporting community needs, and ensuring a positive public service experience.

What are some typical challenges faced by remote 311 operators, and how can they be managed effectively?

Remote 311 Operators often encounter challenges such as handling a high volume of calls during peak times, addressing a wide range of non-emergency issues, and working with callers who may be frustrated or upset. To manage these effectively, operators rely on strong communication skills, a calm demeanor, and detailed knowledge of municipal services and protocols. Many organizations provide comprehensive training and support, as well as clear resources and escalation procedures to help operators deliver accurate information and maintain a positive experience for callers.

What is the difference between Remote 311 Operator vs Remote Customer Service Representative?

AspectRemote 311 OperatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentGovernment call centers, emergency response centers, municipal officesCorporate call centers, retail, service industries
Industry UsagePublic sector, municipal servicesPrivate sector, various industries
Job FocusHandling city or municipal inquiries, service requests, emergency callsAssisting customers with product or service issues, inquiries, support

While both roles involve answering calls and assisting customers remotely, a Remote 311 Operator primarily handles municipal and public service inquiries, often related to city services or emergencies. In contrast, a Remote Customer Service Representative typically supports private sector clients with product or service-related questions. The credentials and work environments overlap, but the focus and industry usage differ significantly.

What are popular job titles related to Remote 311 Operator jobs in Washington?

For Remote 311 Operator jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote 311 Operator jobs in Washington look for?

The top searched job categories for Remote 311 Operator jobs in Washington are:

What cities in Washington are hiring for Remote 311 Operator jobs?

Cities in Washington with the most Remote 311 Operator job openings:

Remote 311 Operator jobs near you

Heavy Equipment Driver/Operator

Bethesda, MD • On-site, Remote

Lucayan Technology Solutions LLC
IT Services • 11 - 50 employees
Learn more about Lucayan Technology Solutions LLCexternal

Full-time

Re-posted 5 days ago

Job description

About Lucayan Technology Solutions LLC
At Lucayan Technology Solutions LLC, we deliver secure, innovative solutions in support of national defense and intelligence missions. As a trusted government contracting partner, we provide top-tier intelligence and technology services that safeguard our nation. Our team is mission-driven, and we are committed to building careers that matter.
Location: On-site at Naval Surface Warfare Center, Carderock Division (NSWCCD), Bethesda, MD. This is not a remote position.
Schedule: 0630-1500, Monday-Friday
Employment Type: Full-Time with the opportunity to pick up overtime hours as mission needs arise.
Security Clearance : Ability to obtain and maintain a secret clearance
Job Summary
We are seeking a dependable, mechanically skilled Heavy Equipment Driver/Operator to support on-site transportation, maintenance, and equipment operation services at a federal government facility in the Bethesda, MD area. This role is responsible for inspecting, maintaining, repairing, and operating a variety of vehicles and heavy equipment, including trucks, tractors, trailers, forklifts, generators, and personnel lifts, in a safe and professional manner.
Key Responsibilities
  • Operate and maintain heavy equipment in support of facility and technical operations
  • Perform routine and unplanned inspections, maintenance, and repairs on assigned vehicles and heavy equipment
  • Conduct Operator Daily Checks (ODC) prior to equipment use and document all findings and deficiencies
  • Operate a range of equipment including forklifts, tractor-trailers, trucks, trailers, personnel/man lifts, and weight-handling equipment
  • Perform preventive maintenance tasks such as tire replacement, oil and filter changes, lubrication, brake work, and hydraulic/air line repairs
  • Provide transportation of equipment and supplies both on-site and to other locations as needed
  • Coordinate daily work assignments and scheduling with the government Technical Point of Contact (TPOC)
  • Support inspection and acceptance of work in accordance with contract terms and conditions
  • Support delivery of Contract Data Requirements List (CDRL) items applicable to the role
  • Maintain accurate maintenance, inspection, and repair records/reports
  • Maintain compliance with all safety, security, and site-access requirements at the government facility
  • Comply with site hours of operation and holiday schedule (Monday-Friday, standard government hours; no work on federal holidays without written authorization)
  • Support occasional overtime work to accomplish maintenance, repair, and transportation needs
  • Maintain a clean, professional appearance and represent the company in a manner consistent with site safety and conduct standards

Required Qualifications
  • U.S. Citizenship required
  • Security Clearance: Minimum Secret clearance required
  • Valid Commercial Driver's License (CDL), Class A or equivalent as required by state law for the equipment operated.
  • Clearance: Ability to obtain and maintain a Secret Clearance required
  • Ability to pass a background investigation and obtain a Personal Identity Verification (PIV) credential for access to a Department of Defense facility
  • Ability to life up to 75 lbs, crawl, walk and kneel as needed.
  • Relevant certification and/or experience as a Heavy Equipment Operator and/or Heavy Equipment Mechanic
  • Ability to work on-site full-time at NSWCCD Bethesda, MD

Preferred Qualifications
  • Prior experience operating heavy equipment, forklifts, or personnel lifts
  • Prior tractor-trailer driving experience
  • Prior experience on federal or DoD service contracts
  • Experience documenting maintenance activity in ticketing system or maintenance log

Apply