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Remote 311 Operator Jobs in Seattle, WA (NOW HIRING)

Skillforce

Heavy Equipment Operator

Woodinville, WA · Remote

$35 - $47/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Heavy Equipment Operator (Civil / Environmental Excavation) Pay: $3 5 - $47 /hour Location: Woodinville, WA. Skillforce is hiring an experienced Heavy Equipment Operator who can handle both mass ...

All Jobs311 Operator JobsRemote 311 Operator JobsRemote 311 Operator Jobs in Seattle, WA

Remote 311 Operator information

See Seattle, WA salary details

$89.9K

$164.5K

$284.5K

How much do remote 311 operator jobs pay per year?

As of Aug 15, 2026, the average yearly pay for remote 311 operator in Seattle, WA is $164,523.00, according to ZipRecruiter salary data. Most workers in this role earn between $128,000.00 and $173,000.00 per year, depending on experience, location, and employer.

What is a remote 311 operator?

Remote 311 Operators are customer service professionals who handle non-emergency municipal service inquiries and requests from the public, typically working from home or another remote location. They assist citizens by providing information about city services, logging complaints, and directing residents to appropriate departments. Using phone, email, or online chat, Remote 311 Operators help ensure residents get timely support for issues like trash collection, street repairs, and public safety concerns. This role requires strong communication skills, familiarity with municipal services, and the ability to use digital customer service platforms.

What are some typical challenges faced by remote 311 operators, and how can they be managed effectively?

Remote 311 Operators often encounter challenges such as handling a high volume of calls during peak times, addressing a wide range of non-emergency issues, and working with callers who may be frustrated or upset. To manage these effectively, operators rely on strong communication skills, a calm demeanor, and detailed knowledge of municipal services and protocols. Many organizations provide comprehensive training and support, as well as clear resources and escalation procedures to help operators deliver accurate information and maintain a positive experience for callers.

What are the key skills and qualifications needed to thrive as a remote 311 operator?

To thrive as a Remote 311 Operator, you need excellent customer service skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and municipal information databases is typically required. Outstanding verbal communication, patience, and attention to detail help operators efficiently handle diverse inquiries and de-escalate challenging situations. These skills are crucial for delivering accurate information, supporting community needs, and ensuring a positive public service experience.

What is the difference between Remote 311 Operator vs Remote Customer Service Representative?

AspectRemote 311 OperatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentGovernment call centers, emergency response centers, municipal officesCorporate call centers, retail, service industries
Industry UsagePublic sector, municipal servicesPrivate sector, various industries
Job FocusHandling city or municipal inquiries, service requests, emergency callsAssisting customers with product or service issues, inquiries, support

While both roles involve answering calls and assisting customers remotely, a Remote 311 Operator primarily handles municipal and public service inquiries, often related to city services or emergencies. In contrast, a Remote Customer Service Representative typically supports private sector clients with product or service-related questions. The credentials and work environments overlap, but the focus and industry usage differ significantly.

What are the most commonly searched types of 311 Operator jobs in Seattle, WA?

The most popular types of 311 Operator jobs in Seattle, WA are:

What are popular job titles related to Remote 311 Operator jobs in Seattle, WA?

For Remote 311 Operator jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Remote 311 Operator jobs in Seattle, WA look for?

The top searched job categories for Remote 311 Operator jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Remote 311 Operator jobs?

Cities near Seattle, WA with the most Remote 311 Operator job openings:

Remote 311 Operator jobs near you
Infographic showing various Remote 311 Operator job openings in Seattle, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $164,523 per year, or $79.1 per hour.

Heavy Equipment Operator

Skillforce

Woodinville, WA • Remote

$35 - $47/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Heavy Equipment Operator (Civil / Environmental Excavation)
Pay: $35 – $47/hour
Location: Woodinville, WA.

Skillforce is hiring an experienced Heavy Equipment Operator who can handle both mass excavation and technical work in the field.

This isn’t just moving dirt. We’re looking for someone who can work around tight tolerances, understand what’s on the plans, and stay in sync with the crew to keep production moving safely and efficiently. Schedule is Monday through Friday, averaging 45 to 50 hours per week.

What You’ll Be Doing:

  • Operating excavators (mini up to 120k lb.), dozers, loaders, and skid steers
  • Performing mass excavation and precise soil removal in active job sites
  • Executing fine grading using laser levels and grade stakes
  • Working around utilities, structures, and environmentally sensitive areas
  • Installing and working around trench shoring systems (slide rail, trench boxes, etc.)
  • Coordinating with laborers, spotters, and foreman during excavation operations
  • Performing layout support including marking excavation limits and alignments
  • Running long reach equipment when needed for deep or specialty excavation
  • Loading trucks and feeding screening or processing equipment
  • Completing daily equipment inspections and maintaining safe operation


What We’re Looking For:

  • 5+ years of equipment operating experience in civil or environmental work
  • Strong excavator skills with both production and technical excavation
  • Ability to read grading stakes and understand civil plans
  • Experience working with shoring systems and trench safety practices
  • Comfortable working in tight spaces, around utilities, and in active sites
  • Team player who can communicate well with crews and field leadership


Certifications:

  • HAZWOPER (preferred, can be provided if needed)
  • OSHA 10 or 30 (training available if needed)

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance


If you are a skilled Heavy Equipment Operator looking for work, apply today!


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About Skillforce

Sourced by ZipRecruiter

With the most experienced individuals in the industry, Skillforce is the construction staffing firm employers and tradesmen can trust. Whether you're a construction specialist, craftsman, foreman, or project manager looking to hire new talent, Skillforce has the resources you need. Skillforce is a full-service labor contractor that provides guaranteed, reliable craftsmen to contractors who need them, where and when they need them, for as long as they need them. Founded in 2003, Skillforce was created as a response to the construction industry’s challenges with recruiting and hiring flexible, skilled craftsmen. Rob Cossaboon founded Skillforce with the goal of creating a strong construction staffing company that encompassed two main themes: creating a team environment with strong leadership, and a business culture that inspired employees to strive to be their best.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Baltimore, MD, US

Year founded

2003

Social media

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