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Remote 311 Operator Jobs in Alabama (NOW HIRING)

Kodama Systems Inc.

Remote Skidder Operator

Cullman, AL · On-site +1

$20 - $30/hr

Remote Skidder Operator Note - this is mostly a remote/ work from home (WFH) position but may require reporting in person to project sites or company events. Candidates in Eastern Time Zone are ...

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Remote 311 Operator information

What are Remote 311 Operators?

Remote 311 Operators are customer service professionals who handle non-emergency municipal service inquiries and requests from the public, typically working from home or another remote location. They assist citizens by providing information about city services, logging complaints, and directing residents to appropriate departments. Using phone, email, or online chat, Remote 311 Operators help ensure residents get timely support for issues like trash collection, street repairs, and public safety concerns. This role requires strong communication skills, familiarity with municipal services, and the ability to use digital customer service platforms.

What are some typical challenges faced by Remote 311 Operators, and how can they be managed effectively?

Remote 311 Operators often encounter challenges such as handling a high volume of calls during peak times, addressing a wide range of non-emergency issues, and working with callers who may be frustrated or upset. To manage these effectively, operators rely on strong communication skills, a calm demeanor, and detailed knowledge of municipal services and protocols. Many organizations provide comprehensive training and support, as well as clear resources and escalation procedures to help operators deliver accurate information and maintain a positive experience for callers.

What are the key skills and qualifications needed to thrive as a Remote 311 Operator, and why are they important?

To thrive as a Remote 311 Operator, you need excellent customer service skills, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and municipal information databases is typically required. Outstanding verbal communication, patience, and attention to detail help operators efficiently handle diverse inquiries and de-escalate challenging situations. These skills are crucial for delivering accurate information, supporting community needs, and ensuring a positive public service experience.

What is the difference between Remote 311 Operator vs Remote Customer Service Representative?

AspectRemote 311 OperatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentGovernment call centers, emergency response centers, municipal officesCorporate call centers, retail, service industries
Industry UsagePublic sector, municipal servicesPrivate sector, various industries
Job FocusHandling city or municipal inquiries, service requests, emergency callsAssisting customers with product or service issues, inquiries, support

While both roles involve answering calls and assisting customers remotely, a Remote 311 Operator primarily handles municipal and public service inquiries, often related to city services or emergencies. In contrast, a Remote Customer Service Representative typically supports private sector clients with product or service-related questions. The credentials and work environments overlap, but the focus and industry usage differ significantly.

What are popular job titles related to Remote 311 Operator jobs in Alabama? For Remote 311 Operator jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Remote 311 Operator jobs in Alabama look for? The top searched job categories for Remote 311 Operator jobs in Alabama are:
What cities in Alabama are hiring for Remote 311 Operator jobs? Cities in Alabama with the most Remote 311 Operator job openings:
Remote 311 Operator jobs near you

Remote Skidder Operator

Kodama Systems Inc.

Cullman, AL • On-site, Remote

$20 - $30/hr

Full-time

Medical, Dental, Vision

Posted 5 days ago

Job description

Remote Skidder Operator
Note - this is mostly a remote/ work from home (WFH) position but may require reporting in person to project sites or company events.
Candidates in Eastern Time Zone are preferred. Machines may be located in Eastern or Central Time Zones.
About Kodama:
Kodama Systems is a technology company building the future of forestry with teleoperation and shared autonomy. With our first remote-control platform, the RS1, machines can be driven from anywhere off project sites - improving safety, reducing costs, and addressing labor challenges across the timber industry. RS1 is currently deployed across the southeastern U.S. with more projects on the horizon. For more information, visit www.kodama.ai.
Position:
We are seeking an experienced Skidder Operator to grow with us. The ideal candidate has experience driving skidders in person and is excited about skidding on commercial job sites and further developing this technology platform to be a workforce multiplier.
Details:
  • Job Type: Full-time
  • Experience: Ability to operate logging machines, specifically skidders
  • Location: This position will be primarily a remote, work from home position but require periodic trips into the woods for field support
  • Travel: Occasional travel to project sites, depending on company needs
  • Hours: 40+ hrs per week, including extended work shifts given prior notice
  • Compensation: $20-30/hr or equivalent annual salary, depending on experience.

Duties:
  • Remotely control log skidder on commercial operations.
  • Provide user feedback around the operation of remote logging machines
  • Coordinate with Kodama team to maintain machinery and develop the remote control system.
  • Operate machine during engineering development windows outside of production shifts
  • Follow company work orders.
  • Follow company safety protocols
  • Field support and machine maintenance as needed or per periodic scheduling
  • Contribute to cross-team company initiatives during non-operating time such as customer outreach, data tracking, and operation documentation.

Requirements:
  • 2+ years experience operating logging machines, preference for skidders
  • Willingness to travel at times for special deployments and work overtime
  • Excellent communication skills
  • Ability to sit for long durations and maintain sound situational awareness
  • Machine troubleshooting and repair knowledge
  • Willingness to work extended work shifts with advanced notice
  • Ability to pass pre-employment background checks
  • Valid U.S. Drivers License

Compensation + Benefits:
  • $20-30 per hour, depending on experience
  • Medical, Dental, Vision, and more
  • Travel, meal, and personal protective equipment stipends

Note - due to the volume of inquiries, not all applicants will receive a response.

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