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Relo information

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$30K

$106.8K

$173K

How much do relo jobs pay per year?

As of Jul 22, 2026, the average yearly pay for relo in the United States is $106,759.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,500.00 and $133,000.00 per year, depending on experience, location, and employer.

What are the typical challenges a Relo (Relocation Specialist) faces in the role?

A Relocation Specialist often navigates the complexities of coordinating multiple aspects of a move, including working with vendors, managing tight timelines, and addressing unforeseen issues like last-minute changes or special client requests. The role requires the ability to juggle multiple clients simultaneously while maintaining high standards of customer service and accuracy. Collaboration with HR, moving companies, real estate agents, and sometimes legal teams is common to ensure all aspects of the relocation process are seamless. Due to the variety and unpredictability of each assignment, staying adaptable and proactive are key to successfully overcoming challenges in this position.

What can you do with re?

A Relo, or relocation specialist, manages the process of moving employees or clients to new locations. They coordinate logistics, handle documentation, and ensure smooth transitions, often working with tools like relocation management software and requiring strong organizational skills.

What jobs do ADHD people thrive in?

People with ADHD often excel in jobs that involve creativity, problem-solving, and high energy, such as roles in sales, entrepreneurship, emergency services, or technology. Jobs with flexible schedules, varied tasks, and opportunities for physical activity can help manage symptoms and improve focus.

What is the 3 month rule for jobs?

The 3 month rule in a Relo or relocation context typically refers to the expectation that employees should complete their relocation or settle into a new job within three months. This period allows employers to evaluate the employee's adaptation and performance in the new environment, often influencing ongoing support or benefits related to the move.

What are the key skills and qualifications needed to thrive in the Relo position, and why are they important?

To thrive as a Relo (Relocation Specialist), you need strong organizational skills, attention to detail, and a background in logistics or real estate, often supported by experience in move management or relocation services. Familiarity with property management software, relocation management systems, and possibly certification from organizations like the Worldwide ERC is beneficial. Excellent interpersonal skills, problem-solving abilities, and clear communication help manage client expectations and coordinate between various service providers. These capabilities are essential for ensuring smooth, stress-free transitions for clients relocating domestically or internationally.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as commercial truck drivers, sales managers, real estate brokers, and certain skilled trades like electricians or plumbers. These positions typically require specialized training, certifications, or experience rather than formal college degrees and may involve long hours or physical work.
More about Relo jobs
What cities are hiring for Relo jobs? Cities with the most Relo job openings:
What states have the most Relo jobs? States with the most job openings for Relo jobs include:
What job categories do people searching Relo jobs look for? The top searched job categories for Relo jobs are:
Relo jobs near you
Infographic showing various Relo job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $106,759 per year, or $51.3 per hour.

Manager, Customer Success

Relay Commerce

Philadelphia, PA

Full-time

Posted 7 days ago

Job description

About Relay Commerce

Relay Commerce is an e-commerce enablement ecosystem offering scaling solutions across personalized messaging, social commerce, and customer retention, helping merchants navigate the rapidly evolving digital landscape with a comprehensive suite of tools.

The Relay suite of solutions currently drives more than $1 billion in aggregate incremental gross merchandise volume for more than 35,000 merchants. The Relay ecosystem currently consists of multiple software products that accelerate merchant revenue growth through email marketing automation, on-page conversion optimization, user generated content management, retention analytics, and subscription management. Relay's suite of products are established as key revenue generation tools for innovative e-commerce merchants worldwide.

We're a globally distributed team of forward-thinkers who thrive on collaboration, creativity, and impact. If you're passionate about shaping the future of commerce and love the challenge of connecting businesses with the right solutions, we'd love to hear from you!

About Relo
Relo is a repeat revenue platform designed specifically for FMCG brands using Shopify and Klaviyo. Using predictive data science, Relo helps brands identify when customers are most likely to reorder, subscribe, or purchase again, enabling highly targeted retention marketing campaigns that drive measurable revenue growth.
Relo works with leading ecommerce brands across the United States, United Kingdom, and international markets to increase customer retention, subscription growth, and lifetime value.
About the Role

We're looking for a Manager, Customer Success to lead and grow the Customer Success function for Relo, one of the products within Relay's Retention Division.

This is a player-coach role, combining hands-on customer success responsibilities with people leadership. While you'll manage and develop a small team of Customer Success professionals, you'll also own a portfolio of merchants yourself, partnering directly with customers to ensure they achieve measurable value from Relo.

The ideal candidate enjoys balancing strategic thinking with day-to-day execution. You'll coach team members, establish scalable Customer Success processes, and work directly with merchants to improve onboarding, product adoption, retention, and long-term success.

As the team grows, you'll help shape the future of Customer Success at Relo by building operational excellence, defining best practices, and serving as the voice of the customer across the organization.

You'll work closely with Product, Engineering, Sales, Marketing, and Leadership teams across Relay's Retention Division to improve the customer experience, influence product direction, and help build a best-in-class Customer Success organization.

Primary Responsibilities
Team Leadership & Management
  • Manage, coach, and develop a small team of Customer Success professionals while remaining actively involved with customers.
  • Lead by example through hands-on customer engagement and operational excellence.
  • Establish clear performance expectations, KPIs, and accountability measures.
  • Conduct regular one-on-ones, performance reviews, and career development conversations.
  • Create a culture of customer obsession, accountability, collaboration, and continuous improvement.
  • Mentor junior Customer Success team members and help them develop stronger customer management, communication, and problem-solving skills.
  • Ensure appropriate customer coverage across accounts and time zones.
 
Customer Success & Retention
  • Manage your own portfolio of customer accounts while supporting the overall Customer Success team.
  • Own customer retention, customer health, and customer satisfaction metrics.
  • Ensure customers achieve measurable value and ROI from Relo.
  • Develop and execute customer success strategies that improve onboarding, adoption, retention, and expansion.
  • Act as an escalation point for complex customer situations.
  • Monitor customer health indicators and proactively address risk.
  • Drive successful onboarding experiences and long-term customer outcomes.
  • Identify opportunities for account growth and partner with Sales on expansion opportunities.
 
Operational Excellence
  • Build and improve Customer Success processes, workflows, documentation, and playbooks.
  • Own and enforce Customer Success service standards and operational SLAs across the team.
  • Ensure:
    • All merchants are onboarded within 14 days of signing a trial agreement.
    • All onboarding and trial information (merchant goals, current baseline, key decision-makers, and end-of-trial review call) is captured before go-live.
    • Every merchant who converts to a paid plan has a 90-day check-in scheduled before completing onboarding.
    • Every active merchant receives proactive engagement at least once per quarter, ensuring no account goes more than three months without meaningful contact.
    • Team SLAs for response times, customer follow-up, calendar management, and HubSpot activity tracking are clearly defined, measured, and consistently achieved.
  • Ensure customer data, account information, and customer health tracking remain accurate and actionable.
  • Develop reporting and dashboards to measure team performance and customer outcomes.
  • Identify opportunities to improve efficiency, scalability, and customer experience through process improvements, automation, and AI.
 
Cross-Functional Collaboration
  • Partner closely with Sales during customer handoffs and expansion opportunities.
  • Work with Product and Engineering teams to communicate customer feedback and influence roadmap decisions.
  • Collaborate with Marketing on customer education, customer stories, and adoption initiatives.
  • Serve as the voice of the customer across the organization.
What Success Looks Like
  • Customers achieve measurable ROI from the platform.
  • Customer retention and satisfaction remain strong.
  • The Customer Success team consistently meets or exceeds defined SLAs.
  • Merchants complete onboarding quickly and successfully.
  • Customer health risks are proactively identified and addressed before they become escalations.
  • Quarterly customer engagement is consistent across the customer base.
  • Customer Success processes continue to scale effectively as the business grows.
  • Cross-functional teams have visibility into customer needs and actionable customer feedback.
Important Traits for Success
  • Customer Focus: You genuinely care about customer outcomes and are passionate about helping merchants succeed.
  • Leadership: You're comfortable balancing hands-on customer work with coaching and developing others. You know how to motivate, support, and hold team members accountable while creating a positive and collaborative environment.
  • Ownership: You take responsibility for results and proactively solve problems before they become larger issues.
  • Operational Excellence: You enjoy creating structure, processes, systems, and clear expectations that improve team effectiveness and customer experience.
  • Communication: You communicate clearly and effectively with customers, team members, executives, and cross-functional stakeholders.
  • Collaboration: You thrive in highly collaborative environments and enjoy partnering with Product, Engineering, Sales, Marketing, and Leadership.
  • Problem Solving: You approach challenges with curiosity, structure, and a solutions-oriented mindset.
  • AI & Continuous Learning: You're naturally curious about technology and enjoy leveraging AI and automation tools to improve customer outcomes, eliminate repetitive work, and continuously improve how your team operates.
Requirements
Essential
  • 5+ years of experience in Customer Success, Account Management, Customer Experience, or another customer-facing SaaS role.
  • Previous experience leading, mentoring, or coaching Customer Success team members. Formal people management experience is preferred but not required.
  • Comfortable balancing individual customer ownership with team leadership responsibilities.
  • Experience driving customer retention, customer health, and long-term customer relationships.
  • Experience working within SaaS businesses.
  • Strong written and verbal communication skills.
  • Experience managing customer escalations and complex customer relationships.
  • Demonstrated ability to build and improve customer-facing processes.
  • Experience partnering cross-functionally with Product, Engineering, Sales, and Marketing teams.
  • Strong analytical, organizational, and problem-solving skills.
  • Strong proficiency with Google Workspace (Docs, Sheets, Slides).
  • Experience using CRM and Customer Success platforms such as HubSpot, Intercom, Zendesk, ChurnZero, Gainsight, or similar tools.
  • Comfortable leveraging AI tools (ChatGPT, Claude, Gemini, Copilot, etc.) to improve productivity, solve problems, and streamline workflows.
 
Preferred Qualifications
  • Experience supporting ecommerce or Shopify merchants.
  • Experience working with Klaviyo or other email marketing platforms.
  • Experience supporting ecommerce, subscription, or retention-focused SaaS products.
  • Experience managing distributed remote teams across multiple time zones.
  • Experience building or scaling Customer Success teams.
  • Demonstrated experience using automation, AI, or no-code tools to improve workflows or eliminate manual work.
  • Experience building internal bots, automations, or tooling that improved team efficiency is a plus.
Why You'll Love Working at Relay
At Relay, we're building products that help ecommerce brands grow faster and retain more customers. We're a remote-first company that values ownership, curiosity, continuous improvement, and collaboration. You'll have the opportunity to make a meaningful impact, work alongside talented teammates, and help shape the future of Customer Success as we continue to grow.
Hiring Process
  • First Round (Screening) with [Muriel Cirimele] from our People team - 30 Minutes
  • Second Round with Retention Division Managers [Casey Colligan & Harry Willis] - 60 Minutes
  • Skills Assessment - 3 to 4 Business Days to complete
  • Final Round with our Retention General Manager [Gauthier Derrien] - 45 Minutes
  • References
  • Offer
Benefits & Perks
  • Flexible Time Off
  • Paid Holidays
  • Paid Parental Leave
  • Work From Home Stipend
  • Co-working Space Allowance
  • Therapy/Mental Health Reimbursement
  • Learning Stipend
  • Referral Bonus Program
  • Annual Company Offsite (Barcelona 2026)
Relay Commerce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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