Reliability Manager Jobs in Conway, AR (NOW HIRING)

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.

COMPENSATION INFORMATION The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Supervisor of Modeling and Data Integrity Salary range: $112,240 – $145,810
Overview
The Supervisor of Data Integrity leads a skilled team dedicated to delivering the technical and analytical support that keeps SPP's Reliability Coordination, Market Operations, and Balancing Authority functions running smoothly. This group plays a pivotal role in ensuring that near real‑time operational data—such as SCADA and ICCP—remains accurate, reliable, and ready for use across SPP's operational systems. Because this data directly supports time‑sensitive decision making, the work often requires clear thinking and confident judgment, even in high‑pressure situations. Beyond real‑time data assurance, the team contributes to the development, implementation, and ongoing improvement of engineering applications, processes, and tools that power SPP's operational capabilities. The Supervisor works closely with the Manager of Modeling & Data Integrity to align objectives, emerging needs, and strategic priorities. The role includes guiding the team through purposeful development planning, real‑time coaching, and thoughtful performance reviews. In this position, the Supervisor directly supports SPP's Strategic Plan, with an emphasis on strengthening reliability and future‑grid readiness, improving market efficiency, and advancing the success of Markets+ onboarding.
Core Responsibilities

Management Responsibilities:

• Lead a team in the performance of their associated responsibilities
• Evaluate and select appropriately qualified candidates for open positions
• Establish work schedules and ensure qualified personnel are always on duty
• Perform periodic performance reviews and evaluations, recommend salary and position adjustments
• Assist in development of the SPP Administrative Budget.
• Coordinate, initiate and facilitate training focused on refreshing knowledge of functionality of existing and new tools, displays, processes and procedures
• Establish and maintain guidelines and processes the Operations personnel will follow while fulfilling their responsibilities
• Maintain an understanding of, compliance with and enforcement of SPP Policies, Business Practices, SPP Criteria and Procedures
• Conduct regular touch-base meetings with direct reports to discuss development goals, business goals and performance matters
• Provides real-time coaching on performance & customer service

Operational Responsibilities:

• Maintain effective controls for all key processes.
• Develop and implement business and SSAE16 control activities to ensure timely, accurate updates to the Network Model, Commercial Model, and EMS.
• Maintain and enhance SPP’s ICCP models.
• Maximize the quality and reliability of near real‑time data feeding the Network Model.
• Maintain required evidence and documentation for audits and regulatory reviews.
• Ensure staff have the tools they need and that those tools perform accurately and consistently.
• Communicate results of engineering analyses to appropriate SPP personnel and Membership.
• Collect operational data and prepare required reports for SPP, NERC, Registered Entities, and FERC.
• Oversee research and analysis of reported issues across SPP systems, document findings, and communicate results back to requestors.

Other Responsibilities:

• Coordinate and interface with stakeholders and staff to resolve inquiries, issues, and disputes.
• Develop strong working relationships with data providers, Transmission Operators and Reliability Coordinators through timely, transparent customer service.
• Participate and contribute as an SPP representative on NERC and SPP committees, subcommittees, working groups, and task forces.
• Perform secretarial duties for assigned SPP organizational groups, including preparing and distributing meeting notices, agendas, background materials, presentations, and meeting minutes.
• Coordinate all administrative aspects of group meetings, including scheduling, location, room setup, audio/visual needs, food and beverage arrangements, and cost management.
• Assist with administrative office duties as required.

Qualifications

• Bachelor’s Degree in Business, an IT‑related field, or an ABET‑accredited Engineering discipline is required
• 6 years electric utility operations, model development, or a related field is required

Preferred Qualifications

• Bachelor of Science in Electrical Engineering from an ABET accredited university
• Advanced knowledge of EMS and ICCP modeling and support
• Graduate level degree in related field of study
• A Professional Engineer license
• NERC Operator Certification

Other Requirements:

• Advanced knowledge of transmission system operations, including power flow, stability, voltage control, restoration, and ATC calculations.
• Advanced knowledge of SPP Criteria, Business Practices, Market Protocols, Regional Tariff, NERC Reliability Standards, SSAE16 modeling controls, and change‑control procedures.
• Working knowledge of NERC Reliability Standards, SPP Criteria, SPP Market Protocols, the SPP OATT, and associated Business Practices.
• Detailed understanding of modeling tools, database structures, and data relationships supporting Reliability Coordination, Tariff Administration, Scheduling, and Market Operations.
• Familiarity with key operational tools, including EMS and ICCP applications.
• Experience using data analysis and visualization tools such as Tableau, PI, Power BI, and R.
• Strong interpersonal and team‑building skills.
• Excellent written and verbal communication skills.
• Ability to take timely, decisive action when needed.
• Commitment to staying current with industry developments.
• Ability to collaborate effectively across diverse roles and interests.
• Proficiency with communication and data‑handling tools, including Microsoft Word, Excel, and Access.
• Demonstrated commitment to compliance with industry standards and organizational policies.

Position Type and Expected Hours of Work: This is a full-time position.  The typical work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Work hours may vary based on organizational and operational needs, as determined by management. Occasional extended or nonstandard hours may be required.

Travel Requirement: This position requires moderate travel (approximately 20%).

Southwest Power Pool is an equal opportunity employer that makes employment decisions without regard to race, religion, color, national origin, citizenship, sex, gender identity, sexual orientation, veteran status, age, disability status or any other characteristic protected by applicable law. Further, Southwest Power Pool makes good faith efforts to employ and advance in employment qualified protected veterans and qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process.

 At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.