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Relationship Manager Jobs in Springfield, MA (NOW HIRING)

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Relationship Manager information

See Springfield, MA salary details

$27.9K

$80.4K

$140K

How much do relationship manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for relationship manager in Springfield, MA is $80,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,300.00 and $105,100.00 per year, depending on experience, location, and employer.

What is a relationship manager?

A relationship manager specializes in the management of client relationships for a company to ensure the customer is content with the service or products they receive. As a relationship manager, your responsibilities include providing customer service, answering client questions, developing new client relationships, and acting as an advisor regarding service and product options. You may serve as both a salesperson and liaison for the company. You can find relationship manager positions in various fields and industries, including the investment and financial management fields.

What does a relationship manager do?

A Relationship Manager is responsible for building and maintaining strong relationships with clients or customers, often within financial institutions, banks, or corporate settings. Their main duties include understanding client needs, providing tailored solutions, and ensuring customer satisfaction. Relationship Managers also seek opportunities to grow business with existing clients and may handle conflict resolution or problem-solving. They act as a primary point of contact, working to foster loyalty and long-term partnerships.

How does a relationship manager typically collaborate with other departments to support client needs?

Relationship Managers work closely with teams such as product specialists, credit analysts, and customer service representatives to deliver comprehensive solutions for clients. Effective collaboration ensures that clients receive tailored recommendations and seamless service across different areas of the organization. Regular communication and meetings help Relationship Managers stay informed about product updates and client feedback, enabling them to address issues promptly and maintain strong client relationships.

What are the key skills and qualifications needed to thrive as a relationship manager, and why are they important?

To thrive as a Relationship Manager, you need strong interpersonal skills, a background in business or finance, and experience in client relationship management. Familiarity with CRM software, financial products, and relevant industry certifications like CFA or CFP are often advantageous. Excellent communication, problem-solving, and negotiation abilities help build client trust and handle complex situations effectively. These skills are crucial for fostering long-term client relationships, driving business growth, and ensuring customer satisfaction.

What does a relationship manager get paid?

The average salary for a relationship manager varies by industry and experience but typically ranges from $50,000 to $100,000 annually. In financial services and banking, they often earn base salaries plus bonuses or commissions based on client retention and sales performance. Entry-level positions may start lower, while experienced managers with certifications can earn higher compensation.

What is the difference between Relationship Manager vs Customer Service Representative?

AspectRelationship ManagerCustomer Service Representative
Required credentialsBachelor's degree often in finance, business, or related fieldsHigh school diploma or equivalent, some roles may prefer post-secondary education
Work environmentBanking, financial services, corporate accountsRetail stores, call centers, service desks
Employer and industry usageFinancial institutions, wealth management firmsRetail companies, telecom, utilities
Common search and comparison intentUnderstanding client relationship roles, career pathsCustomer support roles, service skills

While both roles involve client interaction, a Relationship Manager focuses on building long-term client relationships, often in financial services, requiring specialized credentials. Customer Service Representatives handle day-to-day customer inquiries and support, typically in retail or service industries. The roles differ in responsibilities, credentials, and work environments, but both are essential for client engagement.

What job categories do people searching Relationship Manager jobs in Springfield, MA look for? The top searched job categories for Relationship Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Relationship Manager jobs? Cities near Springfield, MA with the most Relationship Manager job openings:
Infographic showing various Relationship Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $80,423 per year, or $38.7 per hour.

Senior Analyst Asset Management

The Hartford

Hartford, CT • Hybrid

Full-time

Posted 24 days ago


The Hartford rating

8.8

Company rating: 8.8 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

57th of 303 rated insurance


Job description

Sr Asset Mgmt Analyst - VZH7A5

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Senior Analyst, Real Estate Asset Management, HIMCO

HIMCO (The Hartford Investment Management Company) is seeking an experienced Real Estate Asset Manager to manage a variety of equity and debt assets as part of their $14 billion (plus) Private Real Estate Portfolio. The Senior Analyst, Real Estate Asset Management will be responsible for a group of real estate assets, acting as the primary strategic and relationship manager for these equity and debt investments. They will collaborate closely with multiple internal functional areas, working in a dynamic and fast-paced environment. This role will be based in our Hartford, CT Home Office, on a hybrid basis (Tuesday-Thursday).

Responsibilities:

  • The Senior Analyst will be the primary person responsible for the performance and investment management for an assigned group of real estate debt and equity assets. Property types in the portfolio generally include multifamily, industrial, office, retail, and self-storage.
  • The candidate will maintain an asset management focus toward delivering the best potential asset performance, while managing risk to an accepted strategic level.
  • Debt asset management work will include tracking loan performance, analyzing key risk metrics on commercial mortgage loan assets, valuing debt collateral, performing risk ratings for loans and other tasks. Loans include fixed and floating rate debt structures. The Senior Analyst will promptly address borrower requests and review any potential loan modifications.
  • Overall responsibilities will also include the management, risk evaluation, and review of construction loan draws.
  • For Equity assets, the candidate will be responsible for managing Joint Venture partner relationships, understanding (and applying) our legal rights and obligations, and managing any third-party debt held on these assets.
  • Equity asset work will also include performing asset valuations and summaries, analyzing and managing annual budgets, and overseeing construction/renovation projects. The Senior Analyst will work with the JV partner and/or Property Management firm to monitor rent rolls and lease expirations, review tenant credit, track operating expenses, and oversee capital expenditures.
  • Provide expedient answers, updates and thoughtful service for clients as related to managed assets as needed.
  • As a member of the Asset Management team, provide input on market trends based on asset experience and research, work collaboratively with other members of Private Real Estate to share ideas and best practices, and assist in any department-wide special projects as needed.
  • Work collaboratively with other team members, both within our team and throughout the firm. The candidate will be a hard-working, efficient, self-directed worker that enjoys working with a great team and supports our positive culture.

Qualifications

  • A minimum of 5 years of relevant real estate equity asset management or other similar real estate investment experience overall.
  • Experience with at least two or more of the following:
    • Debt assets (loans) and/or experience with loan documents (either as lender or borrower)
    • Construction loans and/or equity real estate development assets strongly preferred
    • RE assets representing all major property types (multifamily, industrial, office and retail) is desirable
    • Joint venture structures/documents and managing JV relationships, property management relationships, and management of third-party debt on equity assets is a plus
    • Common area & apartment unit renovation programs
  • General knowledge of fundamentals of various Real Estate asset sectors and associated demand drivers is required (including apartments, industrial, office, retail assets) and strong knowledge regarding a variety of major US geographic markets and trends is required, including experience with assets in urban, inner ring and suburban locations.
  • Practical use of various third-party research and online data sources to aid in decision-making is required.
  • Strong understanding of real estate financial statements for property-level reporting, borrower financials, and tenant credit review. Real Estate Accounting experience/exposure a plus.
  • Able to thrive in a fast-paced and deadline-driven environment and balance multiple competing priorities; strong work ethic.
  • Strong interpersonal and teamwork skills required. Strong written and verbal communication skills are required, able and willing to travel within the U.S. up to ~20% of the time.
  • General exposure to US industry firms including NCREIF, MBA, NMHC, IREM, ICSC, others a plus.
  • Proficiency in ARGUS Enterprise, Excel, and MS Office Suite products required.
  • A Bachelor's degree or equivalent work experience is required; an advanced degree is a plus.

About the Firm:

Hartford Investment Management Company (HIMCO) is the asset management arm of The Hartford Financial Hartford Investment Management Company (HIMCO) is the asset management arm of The Hartford Financial Services Group, Inc. (The Hartford). HIMCO is an insurance asset manager with approximately $108 billion in assets under management across the global fixed income and alternatives markets (as of March 31, 2024).(to be updated for 2026) The firm manages assets on behalf of The Hartford, as well as insurance, sub-advisory and other institutional clients.

As a condition of your employment for HIMCO, you will be required to affirm to HIMCO's Code of Ethics and understand that you will be required to comply with the disclosure of accounts, holdings, and pre-clearance of trades for the accounts of you and your household family members as more fully described in the Code of Ethics Key Points. If you will be deemed to be a "Covered Associate" under HIMCO's Pay to Play Policy, you will also need to disclose all political contributions that you have given within the past 2 calendar years.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$106,000 - $144,000

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us|Our Culture|What It's Like to Work Here|Perks & Benefits


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About Hartford

Sourced by ZipRecruiter

Hartford Financial Services Group, widely recognized as The Hartford, is a renowned company based in Hartford, CT, US. Established in 1810, it has evolved into an industry leader in the insurance and financial services sector, proudly serving more than one million businesses in the US. The Hartford is committed to offering a gamut of insurance products that include homeowners, automobile, and business insurance as well as employee benefits and mutual funds. The company’s core values revolve around customer-focused innovations, diversity and inclusion, and ethical dealings that have earned them a customer-centric reputation. This shapes their mission which revolves around aiding their clients to overcome unforeseen obstacles and enhancing their wealth over time. Among the company's noted accomplishments is being consistently listed among the World's Most Ethical Companies, a testament to their unwavering commitment towards responsible business practices.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Hartford, CT, US

Year founded

1810

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