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Relationship Manager Jobs in Pendleton, IN (NOW HIRING)

Old National Bank

RPS Relationship Manager

Indianapolis, IN · On-site

$62K - $122K/yr

The RPS Relationship Manager is responsible for administering and servicing a book of retirement plan business consisting primarily of qualified plans that fall under ERISA guidelines. Additionally ...

Old National Bank

RPS Relationship Manager

Indianapolis, IN · Remote

$62K - $122K/yr

The RPS Relationship Manager is responsible for administering and servicing a book of retirement plan business consisting primarily of qualified plans that fall under ERISA guidelines. Additionally ...

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Relationship Manager information

See Pendleton, IN salary details

$27.1K

$78.2K

$136.2K

How much do relationship manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for relationship manager in Pendleton, IN is $78,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,900.00 and $102,200.00 per year, depending on experience, location, and employer.

What is a relationship manager?

A relationship manager specializes in the management of client relationships for a company to ensure the customer is content with the service or products they receive. As a relationship manager, your responsibilities include providing customer service, answering client questions, developing new client relationships, and acting as an advisor regarding service and product options. You may serve as both a salesperson and liaison for the company. You can find relationship manager positions in various fields and industries, including the investment and financial management fields.

What does a relationship manager do?

A Relationship Manager is responsible for building and maintaining strong relationships with clients or customers, often within financial institutions, banks, or corporate settings. Their main duties include understanding client needs, providing tailored solutions, and ensuring customer satisfaction. Relationship Managers also seek opportunities to grow business with existing clients and may handle conflict resolution or problem-solving. They act as a primary point of contact, working to foster loyalty and long-term partnerships.

How does a relationship manager typically collaborate with other departments to support client needs?

Relationship Managers work closely with teams such as product specialists, credit analysts, and customer service representatives to deliver comprehensive solutions for clients. Effective collaboration ensures that clients receive tailored recommendations and seamless service across different areas of the organization. Regular communication and meetings help Relationship Managers stay informed about product updates and client feedback, enabling them to address issues promptly and maintain strong client relationships.

What are the key skills and qualifications needed to thrive as a relationship manager, and why are they important?

To thrive as a Relationship Manager, you need strong interpersonal skills, a background in business or finance, and experience in client relationship management. Familiarity with CRM software, financial products, and relevant industry certifications like CFA or CFP are often advantageous. Excellent communication, problem-solving, and negotiation abilities help build client trust and handle complex situations effectively. These skills are crucial for fostering long-term client relationships, driving business growth, and ensuring customer satisfaction.

What does a relationship manager get paid?

The average salary for a relationship manager varies by industry and experience but typically ranges from $50,000 to $100,000 annually. In financial services and banking, they often earn base salaries plus bonuses or commissions based on client retention and sales performance. Entry-level positions may start lower, while experienced managers with certifications can earn higher compensation.

What is the difference between Relationship Manager vs Customer Service Representative?

AspectRelationship ManagerCustomer Service Representative
Required credentialsBachelor's degree often in finance, business, or related fieldsHigh school diploma or equivalent, some roles may prefer post-secondary education
Work environmentBanking, financial services, corporate accountsRetail stores, call centers, service desks
Employer and industry usageFinancial institutions, wealth management firmsRetail companies, telecom, utilities
Common search and comparison intentUnderstanding client relationship roles, career pathsCustomer support roles, service skills

While both roles involve client interaction, a Relationship Manager focuses on building long-term client relationships, often in financial services, requiring specialized credentials. Customer Service Representatives handle day-to-day customer inquiries and support, typically in retail or service industries. The roles differ in responsibilities, credentials, and work environments, but both are essential for client engagement.

More about Relationship Manager jobs

What cities near Pendleton, IN are hiring for Relationship Manager jobs?

Cities near Pendleton, IN with the most Relationship Manager job openings:

Relationship Manager jobs near you
Infographic showing various Relationship Manager job openings in Pendleton, IN as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $78,209 per year, or $37.6 per hour.

RPS Relationship Manager

Old National Bank

Indianapolis, IN • On-site

$62K - $122K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 8 days ago

Old National Bank rating

8.2

Company rating: 8.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

51st of 171 rated banks

Job description

Overview
Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.
We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.
Responsibilities
Salary Range
The salary range for this position is $62,300 - $122,400 per year. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.
The RPS Relationship Manager is responsible for administering and servicing a book of retirement plan business consisting primarily of qualified plans that fall under ERISA guidelines. Additionally, this role will assist with the generation of new or additional sources of revenue.
Key Accountabilities
Manage a Portfolio of Client Relationships
  • Serve as the primary relationship manager for a portfolio of 70-90 retirement plan clients, primarily servicing clients through phone, video conferencing, and email.
  • Maintain regular client contact, and ensure client records, service activities, and relationship management documentation are maintained accurately and timely.
  • Coordinate with internal service, compliance, operations, and investment teams to ensure timely execution of client requests and deliver on service commitments.
  • Conduct annual plan reviews with clients to discuss plan performance, investment results, plan utilization trends, and opportunities for plan improvement.

Client Education and Support
  • Lead virtual annual enrollment meetings and participate in education sessions using approved presentation materials and educational resources.
  • Support enrollment, participant engagement, and financial wellness initiatives through scalable communication strategies.
  • Assist plan sponsors in understanding investment reviews, fiduciary best practices, and plan governance requirements.
  • Function as a knowledgeable resource for clients, connecting them with subject matter experts when appropriate.

Drive Client Retention and Growth
  • Develop trusted relationships that strengthen client satisfaction and retention.
  • Partner with Sales, Retirement Plan Specialist support, and business development teams during client transitions, renewals, and expansion opportunities.
  • Promote the firm's value proposition and service capabilities through consistent engagement.

Key Competencies
Client Focus
Demonstrates a commitment to delivering exceptional service experiences. Understands client needs, responds with urgency, and proactively identifies opportunities to enhance satisfaction and retention.
Communication
Communicates clearly and professionally across multiple channels including virtual meetings, phone conversations, and written correspondence. Tailors messaging appropriately for plan sponsors, participants, and internal stakeholders.
Relationship Management
Builds and maintains productive long-term client relationships through regular contact, responsiveness, and accountability. Develops trust while managing assigned clients.
Organization and Execution
Effectively prioritizes competing demands across a virtual client base. Demonstrates strong attention to detail and consistently follows through on commitments.
Problem Solving
Identifies root causes of issues, collaborates across teams, and implements practical solutions that balance client needs, operational efficiency, and risk management.
Adaptability
Thrives in a remote engagement environment and embraces technology, process improvements, and evolving client needs.
Qualifications and Education Requirements
  • Bachelor's degree preferred.
  • 5+ years of retirement plan relationship management, client service, account management, or retirement plan administration experience.
  • Working knowledge of ERISA and defined contribution retirement plans.
  • Series 65 license required or must be obtained within 90 days.
  • Strong Microsoft Office and CRM proficiency.
  • Strong organizational, time management, and relationship management skills.
  • Ability to manage multiple relationships in a predominantly virtual environment.
  • Industry certification such as, either the QKA, AIF, CPFA, or CRPS highly desired

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.
Our culture is firmly rooted in our core values.
We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.
We are Old National Bank. Join our team!

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