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Relations Manager Jobs in Washington (NOW HIRING)

Collington

Senior Employee Relations Manager

Bowie, MD · On-site

$119K/yr

Position Summary The Senior Employee Relations Manager (SERM) plays a key role in creating a positive, fair, and compliant workplace environment for all employees (team members). This individual will ...

Collington

Senior Employee Relations Manager

Bowie, MD

$119K/yr

Position Summary The Senior Employee Relations Manager (SERM) plays a key role in creating a positive, fair, and compliant workplace environment for all employees (team members). This individual will ...

URAC

Manager, State Relations

Washington, DC · On-site

$100K - $125K/yr

This position will manage and assist with directing the execution of URAC's state government relations program. Working with URAC subject matter experts, state officials, government leaders, and ...

K2services

Client Relations Manager

Mclean, VA

We are seeking a Client Relationship Manager to oversee client relationships, lead daily operations, and ensure consistent, high-quality service delivery. This roleis responsible formanaging a team ...

Opensity Solutions

Client Relations Manager

Mclean, VA · On-site

We are seeking a Client Relationship Manager to oversee client relationships, lead daily operations, and ensure consistent, high-quality service delivery. This role is responsible for managing a team ...

USO

Manager, Entertainment Relations

Arlington, VA · On-site

$159K/yr

Over 88% agree all employees are treated fairly, regardless of race or gender The Manager, Entertainment Relations supports the Director of Global Entertainment in the development and implementation ...

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All JobsRelations JobsRelations Manager JobsRelations Manager Jobs in Washington

Relations Manager information

See Washington salary details

$31.7K

$91.4K

$159.1K

How much do relations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for relations manager in Washington is $91,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $119,500.00 per year, depending on experience, location, and employer.

How much is a relations manager paid?

The average salary for a relations manager typically ranges from $50,000 to $85,000 per year, depending on experience, industry, and location. Senior or specialized relations managers can earn higher salaries, often exceeding $100,000 annually. Compensation may also include bonuses and benefits based on performance and company size.

What are the key skills and qualifications needed to thrive as a relations manager, and why are they important?

To thrive as a Relations Manager, you need strong interpersonal, communication, and problem-solving skills, typically supported by a degree in communications, public relations, or a related field. Familiarity with CRM software, social media platforms, and analytics tools is often required, and certifications in public relations can be advantageous. Exceptional emotional intelligence, conflict resolution abilities, and organizational skills help you build and sustain positive stakeholder relationships. These competencies are essential for fostering trust, managing reputational risks, and ensuring productive engagement with clients, partners, or the public.

What does a relations manager do?

A Relations Manager is responsible for maintaining and enhancing relationships between an organization and its clients, partners, or stakeholders. They act as a primary point of contact, addressing concerns, resolving issues, and ensuring satisfaction. Their duties often include building long-term partnerships, facilitating communication, and identifying opportunities for collaboration or improvement. A Relations Manager helps to strengthen trust and loyalty, which is crucial for the organization's success.

What is the difference between Relations Manager vs Customer Service Manager?

AspectRelations ManagerCustomer Service Manager
Primary FocusBuilding and maintaining relationships with clients, partners, and stakeholdersOverseeing customer support operations and ensuring customer satisfaction
Required SkillsCommunication, relationship management, negotiationProblem-solving, communication, team management
Work EnvironmentCorporate, client-facing, strategicCall centers, retail, service departments
Common CertificationsRelationship management certifications, CRM trainingCustomer service certifications, management training

While both roles involve communication and client interaction, Relations Managers focus on strategic relationship building, whereas Customer Service Managers concentrate on operational support and customer satisfaction. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for your organization.

How does a relations manager typically collaborate with other departments within an organization?

Relations Managers frequently work cross-functionally, partnering with departments such as marketing, sales, customer service, and product development to ensure consistent messaging and strong stakeholder engagement. They often act as a bridge between external partners or clients and internal teams, facilitating communication, managing expectations, and addressing concerns. This collaborative approach helps align organizational goals with stakeholder needs, making strong interpersonal and project management skills essential for success in the role.
What are the most commonly searched types of Relations jobs in Washington? The most popular types of Relations jobs in Washington are:
What are popular job titles related to Relations Manager jobs in Washington? For Relations Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Relations Manager jobs in Washington look for? The top searched job categories for Relations Manager jobs in Washington are:
What cities in Washington are hiring for Relations Manager jobs? Cities in Washington with the most Relations Manager job openings:
Relations Manager jobs near you
Infographic showing various Relations Manager job openings in Washington as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $91,406 per year, or $43.9 per hour.

Senior Employee Relations Manager

Collington

Bowie, MD • On-site

$119K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Position Summary
The Senior Employee Relations Manager (SERM) plays a key role in creating a positive, fair, and compliant workplace environment for all employees (team members). This individual will be a visible and approachable resource for team members, helping to resolve concerns with empathy, fairness, and discretion. The role involves managing and resolving complex team member relations issues, conducting thorough investigations, and ensuring alignment with organizational policies, legal requirements, and Collington's core values.
The Senior Employee Relations Manager will be a strategic partner in proactively addressing team member concerns, supporting an effective performance management system, and helping cultivate an inclusive and respectful workplace culture.
Essential Duties and Responsibilities
Coaching and Development
  • Coach and provide training and support to department managers on effective communication and conflict resolution techniques.
  • Serve as a point of contact for team member concerns, mediate conflicts, and ensure a positive work environment.

Workplace Investigations
  • Lead the investigation process, including tracking and maintaining accurate documentation and developing comprehensive plans to drive timely closure.
  • Conduct thorough, unbiased investigations into team member complaints, harassment, potential violations of organizational policies, and workplace conflicts in accordance with organizational policies and federal/state regulations, ensuring consistent and equitable outcomes.

Policy Compliance and Interpretation
  • Interpret and apply organizational policies, procedures, and labor laws to ensure fair and consistent handling of workplace matters.
  • Support policy development and updates to align with best practices and state/federal requirements.

Team Member Engagement
  • The SERM serves as the point of contact for team members and assists in navigating the team member life cycle.
  • Develop and implement engagement initiatives to enhance morale and retention.

Benefits
  • Manage workplace accident reporting and workers' compensation process.
  • Point of contact for team members for interpretation and understanding of FMLA/STD/LTD use of such benefits.

Data Analysis
  • Use data and analytics to identify workplace trends and inform of recommendations.
  • Develop and maintain an HR Dashboard to include data analytics and produce quarterly reports to track metrics.

Required Knowledge, Skills, and Abilities
  • Strong written and verbal communication/interpersonal skills, including excellent active listening and critical thinking skills to determine issues and to formulate appropriate questions.
  • Demonstrated ability to use good judgment and accountability to maintain credibility.
  • Demonstrated ability to engage and handle difficult, sensitive matters and team members effectively and fairly while maintaining the integrity of the organization's policies and procedures.
  • Proven extensive knowledge of federal and state employment laws, including FMLA, ADA, and Workers' Compensation, and ability to comprehend, interpret, and apply the appropriate sections of the applicable laws.
  • Demonstrated knowledge of how to structure and conduct employee investigations
  • Demonstrated presentation and project management skills.
  • Ability to remain calm, tactful, and persuasive in confrontational situations.
  • Detail-oriented and self-motivated, with strict attention to deadlines and details.
  • Ability to be proactive, take direction, and establish ownership of projects.
  • Ability to multitask and manage competing priorities.
  • Ability to work independently and collaboratively and interact with all levels of team members.
  • Ability to research and interpret data.

Physical Demands
The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job with or without reasonable accommodation. Reasonable accommodation(s) will be determined on a case-by-case basis.
  1. Must be able to stand and walk both short and long distances.
  2. Must be capable of sitting in front of a computer for several hours each day.
  3. Must be able to lift and/or carry objects that weigh less than 20 pounds.
  4. May occasionally require evening and weekend hours for events and meetings.

We also offer the following benefits:
- A comprehensive Medical, Dental, Vision, Life & Disability Plans
- 403 (b) Tax-Deferred Retirement Savings Plan
- Vacation, Sick Leave, Birthday & Holiday Pay
- Employee Assistant Program
- Scholarship opportunities
Salary: Up to $119,000/year based on experience.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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About Collington

Sourced by ZipRecruiter

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Mitchellville, MD, US

Year founded

1988

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