Regional Manager Jobs in Stevenson Ranch, CA (NOW HIRING)

Position: carTrac Regional Manager (Full-Time Exempt)

Purpose

The Regional Manager for cart retrieval will be responsible for leading all operations and providing planning, direction, and execution for their team, including all District Route Supervisors. Our ideal Regional Manager possesses in-depth knowledge of cart retrieval logistics and experience in field operations, relationship building, project management, and financials. Drive operational performance through measurable KPIs and accountability systems. This role also demands a leader with a sharp mind and the ability to coach DRSs, advise, and promote the growth of RSM, Inc’s current business lines.

The carTrac Regional Manager shall work under the supervision of the VP of carTrac to provide direction and leadership toward the achievement of the carTrac retrieval department and RMS’s mission, strategy, and its annual goals and objectives.

Duties and Responsibilities (not comprehensive of all tasks):

Management:

• Oversee carTrac operations and collaborate with DRS to ensure retrieval goals are met.
• Coach, manage and conduct weekly operational reviews with District Route Supervisors (DRS) to hold them accountable for staffing coverage, reporting and route execution.
• Monitor route productivity and labor efficiency.
• Create and implement new policies and procedures as needed to improve day-to-day operations and workflow
• Implement new team and site processes with expansion and new business lines
• Conduct internal operational audits focused on route efficiency, fuel/labor management, safety compliance and customer complaint resolution.

Sales:

• Assist the VP of carTrac with current customers/partners and grow long-lasting relationships by understanding their needs & supporting them with current and future services.
• Track, analyze, and communicate key quantitative metrics and retrieval trends as they relate to our customers and services.
• Support customer retention efforts.
• Strengthen municipal and retailer relationships proactively.
• Identify opportunities for service expansion.
• Ensure all field operations comply with company safety standards and local regulations.
• Conduct safety reviews and address incidents promptly

Administration:

• Represent RMS at CGA events, board meetings, conferences, and other industry events.
• Oversee proof of delivery documentation, route structure, and staffing needs using technology and tools such as OptimoRoute, Everlance, and routing systems.
• Maintain knowledge of new product lines, including wheel technology, to expand services within the division.
• Analyze financial records or reports to determine the state of retrieval operations, as assigned.
• Assist the VP of carTrac with the efficient operations of other carTrac programs

In This Role, You’ll Bring With You:

• 5-7+ years of management or supervisory experience, preferably in operations, retail logistics, or field service.
• Strong leadership and team management skills
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.).
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to travel within your region, up to 50% of the time.
• Valid driver’s license with a clean driving record
• Bilingual preferred

Benefits 

Salary Base

Standard RMS employer-paid benefits

Medical, Dental, and Vision Coverage

401 (k) + employer match

Physical Demands 

• Employees may occasionally experience prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 50 pounds at a time.
• Traditional office environment but may require nonstandard workplaces.
• At times, will work evenings, weekends, and overtime hours to accommodate activities such as Board meetings and representing the organization at public events.
• The employee must possess and maintain a valid driver's license, specific to the vehicle operated in the conduct of this job.

RMS, inc is committed to the full inclusion of all qualified individuals. As part of this commitment, RMS will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please get in touch with gisela@rmshq.com.